Checklist template

Robbery and fraud prevention for bank branches

A ready-to-use checklist with 119 items in 6 sections, covering Procedures, Bait money and trackers, Cameras, Fraud red flags, Training, Reporting. Use it as-is in InspectLoop, or adapt it to your own standards in minutes.

  • 6 Sections
  • 119 Items
  • 97 Yes / No checks
  • 6 Scored ratings
  • 127 Points

Use this template How audits work

1. Procedures 18 items

  1. A door chime or entry monitor alerts staff each time a person enters the lobby Yes / No 1 pt
  2. A person waiting in the lobby or the parking lot without doing business is approached by an employee, per company policy Yes / No 1 pt
  3. Cash is not kept or counted at the manager's or advisor desks in the lobby Yes / No 1 pt
  4. The teller counter has the barrier or depth set by the branch security standard, so no one can reach or climb across Yes / No 1 pt
  5. Employees never carry bank bags or cash off site without the escort or carrier set by company policy Yes / No 1 pt
  6. Each person entering the lobby is acknowledged by an employee, so they know they have been seen Yes / No 1 pt
  7. The notice asking visitors to remove hats, hoods and sunglasses is posted at the entrance, per company policy Yes / No 1 pt
  8. Height markers are in place on the frame of each customer exit door Yes / No 1 pt
  9. A sign stating that tellers keep limited cash is posted at the teller line, per company policy Yes / No 1 pt
  10. The door between the lobby and the teller area closes and locks by itself Yes / No 1 pt
  11. The employee entrance stays locked and callers are identified by camera or viewer before it is opened Yes / No 1 pt
  12. Vendors and service technicians are identified with their company, signed in and escorted Yes / No 1 pt
  13. A hold-up alarm device is fitted at each teller station and at the manager's desk Yes / No 1 pt
  14. Hold-up alarm devices were tested with the monitoring center on the schedule set by corporate security Yes / No 1 pt
  15. The robbery procedure card is at each teller station, out of customer view Yes / No 1 pt
  16. Shrubs and signs outside do not hide the entrance, the ATM or the night depository from the street Yes / No 1 pt
  17. Date of the last hold-up alarm test Date
  18. Robbery deterrence observed during the visit Rating
    • Visitors acknowledged and cash out of view 5 pts
    • Measures in place, staff slow to notice visitors 3 pts
    • Visitors unnoticed or cash left exposed 1 pt

2. Bait money and trackers 21 items

  1. Each teller drawer sampled holds bait money in the quantity set by corporate security Yes / No 1 pt
  2. The serial number, denomination and series of each bait note are recorded on a bait list Yes / No 1 pt
  3. Bait notes in the drawer sampled match their bait list, serial number by serial number Yes / No 1 pt
  4. Each bait list is signed by the teller and by a supervisor Yes / No 1 pt
  5. Bait lists were re-verified within the period set by corporate security Yes / No 1 pt
  6. A copy of each bait list is kept outside the drawer, where it can be handed to the police Yes / No 1 pt
  7. Bait notes are kept in their own slot and are not paid out in normal transactions Yes / No 1 pt
  8. Where bill-trap alarm clips are fitted, the bait notes sit in the clip Yes / No 1 pt
  9. Bill-trap clips were tested on the same schedule as the hold-up alarms Yes / No 1 pt
  10. Each drawer assigned a tracking pack or dye pack has it in place Yes / No 1 pt
  11. Tracking packs rest on their charging plate or keeper plate while at the station Yes / No 1 pt
  12. The battery or expiry date of each tracking pack and dye pack is in date Yes / No 1 pt
  13. The strap on each tracking or dye pack looks like the straps in current use for that denomination Yes / No 1 pt
  14. The count of tracking and dye packs on site equals the number assigned to the branch Yes / No 1 pt
  15. Packs are removed from drawers and locked away overnight, per company policy Yes / No 1 pt
  16. Reserve cash in the vault includes bait money or a tracking pack, per company policy Yes / No 1 pt
  17. Tellers asked can explain that the pack is handed over with the cash demanded, and only when it is safe Yes / No 1 pt
  18. Number of teller drawers checked for bait money Number
  19. Number of drawers with missing or unlisted bait notes Number
  20. Date of the last bait list verification Date
  21. Readiness of bait money and tracking packs Rating
    • Complete, listed and in date 5 pts
    • In place with list or test overdue 3 pts
    • Missing from one or more drawers 1 pt

3. Cameras 21 items

  1. A camera covers each teller station with a face-level view of the customer Yes / No 1 pt
  2. A camera at each customer door records faces at head height as people leave Yes / No 1 pt
  3. Cameras cover the ATM, the vestibule and the night depository Yes / No 1 pt
  4. Cameras cover the drive-up lanes with a view of the driver and the license plate Yes / No 1 pt
  5. Cameras cover the vault door and the employee entrance Yes / No 1 pt
  6. Every camera shows a live image on the monitor at the time of the visit Yes / No 1 pt
  7. The date and time stamped on the recording are within one minute of the actual time Yes / No 1 pt
  8. Footage from the oldest day required by company policy was retrieved during the visit Yes / No 1 pt
  9. A playback of a teller camera gave an image clear enough to recognize a face Yes / No 1 pt
  10. Night footage of the ATM and the entrance played back shows a usable image Yes / No 1 pt
  11. No camera view is blocked by a poster, plant, sign or seasonal decoration Yes / No 1 pt
  12. The recorder is in a locked room or locked cabinet Yes / No 1 pt
  13. Access to the recorder is limited to named employees and its password is not written nearby Yes / No 1 pt
  14. The recorder shows no disk or recording fault indicator Yes / No 1 pt
  15. The public-view monitor at the entrance is switched on Yes / No 1 pt
  16. The camera check log is filled in at the frequency set by corporate security Yes / No 1 pt
  17. Each camera fault in the log has a service ticket number Yes / No 1 pt
  18. Number of cameras installed at the branch Number
  19. Number of cameras not showing or not recording an image Number
  20. Days of recorded footage available on the recorder Number
  21. Camera coverage and image quality Rating
    • All working with clear face images 5 pts
    • All working, one or two poor views 3 pts
    • Camera down or key area not covered 1 pt

4. Fraud red flags 21 items

  1. Tellers observed asked for identification from customers they did not know before a withdrawal Yes / No 1 pt
  2. Checks cashed for non-customers follow the company's identification and approval procedure Yes / No 1 pt
  3. Tellers asked can name three signs of a counterfeit or altered check Yes / No 1 pt
  4. A counterfeit detection pen or ultraviolet lamp is at each teller station and works Yes / No 1 pt
  5. Tellers asked can point out two security features on a current banknote Yes / No 1 pt
  6. A suspect counterfeit note is kept, not handed back, and entered in the counterfeit log Yes / No 1 pt
  7. Holds on deposited checks follow the hold policy, and a release needs a supervisor override Yes / No 1 pt
  8. The daily supervisor override report is reviewed and signed by the branch manager Yes / No 1 pt
  9. Wire transfer requests received by email, fax or phone are confirmed by calling the number on file Yes / No 1 pt
  10. Wires above the amount set by company policy carry a second approval Yes / No 1 pt
  11. A request for new cards or checks soon after an address or phone change triggers extra verification Yes / No 1 pt
  12. Dormant accounts are reactivated only with a supervisor's approval Yes / No 1 pt
  13. No employee processes transactions on their own account or a family member's account Yes / No 1 pt
  14. Employees asked can name signs of financial exploitation of an elderly or vulnerable customer Yes / No 1 pt
  15. Customers making a large, unusual cash withdrawal or wire are asked the scam-screening questions set by company policy Yes / No 1 pt
  16. Scam warning material (gift card, romance, grandparent and investment scams) is available at the teller windows Yes / No 1 pt
  17. The skimmer check log for the ATM and the night depository has an entry for each business day of the last 30 days Yes / No 1 pt
  18. Identity documents for new accounts are checked with the verification tool or reference guide provided Yes / No 1 pt
  19. Fraud alerts from corporate security in the last 30 days are initialed by the employees on the roster Yes / No 1 pt
  20. Number of suspect counterfeit notes or checks logged in the last 90 days Number
  21. Knowledge of fraud red flags among employees questioned Rating
    • Confident and accurate 5 pts
    • Partial, needed prompting 3 pts
    • Could not name the signs 1 pt

5. Training 18 items

  1. Training records show every employee completed robbery training in the last 12 months Yes / No 1 pt
  2. New employees completed robbery training before working at a teller window Yes / No 1 pt
  3. Float and part-time tellers appear in the branch training records Yes / No 1 pt
  4. Employees asked say they would follow a robber's instructions and would not resist or chase Yes / No 1 pt
  5. Employees asked know to keep a demand note and handle it as little as possible Yes / No 1 pt
  6. Employees asked know to activate the alarm only when it can be done without being seen Yes / No 1 pt
  7. Employees asked know where the suspect description sheets are kept Yes / No 1 pt
  8. Employees asked know not to discuss the amount taken with customers, each other or the media Yes / No 1 pt
  9. Every employee completed fraud training (check fraud, counterfeits, scams, identity theft) in the last 12 months Yes / No 1 pt
  10. Customer-facing employees completed training on elder financial exploitation in the last 12 months Yes / No 1 pt
  11. Every employee who opens or closes the branch was trained on the opening and closing procedure Yes / No 1 pt
  12. Employees who answer outside calls were trained on extortion and hostage calls Yes / No 1 pt
  13. The extortion call checklist is at each telephone that receives outside calls Yes / No 1 pt
  14. Tellers received hands-on training with the tracking or dye pack used at this branch Yes / No 1 pt
  15. Staff meeting notes show a security topic covered at least once a quarter Yes / No 1 pt
  16. Date of the most recent robbery training session Date
  17. Number of employees with robbery or fraud training overdue Number
  18. Training status Rating
    • All employees current 5 pts
    • One or two overdue 3 pts
    • Three or more overdue, or no records 1 pt

6. Reporting 20 items

  1. The robbery kit holds incident report sheets, witness description sheets and a "branch closed" door sign Yes / No 1 pt
  2. The written post-robbery checklist covers locking the doors, protecting what the robber touched and keeping witnesses apart Yes / No 1 pt
  3. The contact list for police, corporate security and the regional manager is posted in the back office with current numbers Yes / No 1 pt
  4. Security incidents in the last 12 months were reported to corporate security within the time set by company policy Yes / No 1 pt
  5. Suspicious persons or possible casing of the branch are recorded in a log shared with corporate security Yes / No 1 pt
  6. Unusual transactions are referred to the compliance department on the internal referral form within the time set by company policy Yes / No 1 pt
  7. Employees asked know that a customer must not be told a referral was made Yes / No 1 pt
  8. Fraud attempts and fraud losses are entered in the branch fraud log Yes / No 1 pt
  9. Counterfeit items are forwarded to the authority designated by company policy, with a receipt kept Yes / No 1 pt
  10. Requests from police for camera footage are passed to corporate security, not answered by the branch Yes / No 1 pt
  11. Media questions are referred to the company's communications contact, and employees asked know this Yes / No 1 pt
  12. The annual branch security self-assessment is on file Yes / No 1 pt
  13. Findings from the last security review have been corrected Yes / No 1 pt
  14. Number of robberies or attempted robberies at this branch in the last 12 months Number
  15. Number of fraud attempts entered in the branch fraud log in the last 90 days Number
  16. Date of the last branch security self-assessment Date
  17. Name of the branch security officer Short text
  18. Name of the branch manager Short text
  19. Overall robbery and fraud prevention Rating
    • Strong 5 pts
    • Acceptable, minor gaps 3 pts
    • Weak, needs follow-up visit 1 pt
  20. Comments and corrective actions Comments

About this template

This checklist is part of the InspectLoop template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In InspectLoop you can add photos, assign corrective actions, require sign-off and compare results across sites.

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