Checklist template

Branch opening and closing procedures

A ready-to-use checklist with 114 items in 6 sections, covering Opening signals, Vault opening, Equipment, Closing checks, Alarm, Logs. Use it as-is in InspectLoop, or adapt it to your own standards in minutes.

  • 6 Sections
  • 114 Items
  • 97 Yes / No checks
  • 5 Scored ratings
  • 122 Points

Use this template How audits work

1. Opening signals 22 items

  1. How the opening was reviewed Choice
    • Observed in person
    • Described by the opening employees
    • From records only
  2. Names of the two employees who opened the branch today Short text
  3. Two employees were present for the opening; nobody entered the branch alone Yes / No 1 pt
  4. Before parking, the opening employees drove past the building to look for unknown vehicles or people waiting Yes / No 1 pt
  5. The opening employees checked doors and windows for signs of forced entry before approaching the entrance Yes / No 1 pt
  6. One employee stayed outside, at a distance and in view of the entrance, while the other went in Yes / No 1 pt
  7. The employee who entered relocked the door behind them Yes / No 1 pt
  8. The employee who entered searched every room, including restrooms, the break room, closets and the vault area Yes / No 1 pt
  9. The all-clear signal was set only after the search was finished Yes / No 1 pt
  10. The all-clear signal was set within the time agreed in the procedure Yes / No 1 pt
  11. The all-clear signal would not be recognized as a signal by a member of the public Yes / No 1 pt
  12. The employee waiting outside could state what to do if the signal does not appear in time (leave and call the number in the procedure) Yes / No 1 pt
  13. The security and police numbers are saved in the phones of both opening employees Yes / No 1 pt
  14. Two other employees asked could describe today's all-clear signal and where to look for it Yes / No 1 pt
  15. Employees arriving later checked the signal before entering Yes / No 1 pt
  16. The all-clear signal is changed on the schedule set by company policy Yes / No 1 pt
  17. Date the all-clear signal was last changed Date
  18. The entrance stays locked between the arrival of staff and the posted opening time Yes / No 1 pt
  19. No vendor or contractor is admitted before opening without a pre-announced visit and identification Yes / No 1 pt
  20. The pairing of opening employees varies from day to day, per the schedule Yes / No 1 pt
  21. The opening employees vary their arrival time and parking spot within the procedure Yes / No 1 pt
  22. Opening entry routine Rating
    • Followed fully: two people, search, signal 5 pts
    • Followed with shortcuts in the search or signal 3 pts
    • One person entered alone or no signal used 1 pt

2. Vault opening 16 items

  1. The vault was opened only after the all-clear signal was set Yes / No 1 pt
  2. The time lock released no earlier than the time set by company policy Yes / No 1 pt
  3. Two employees, each holding one part of the combination, opened the vault Yes / No 1 pt
  4. Each employee dialed their part without the other being able to see the dial Yes / No 1 pt
  5. The time and the names of the two employees were entered in the vault opening record Yes / No 1 pt
  6. Time the vault was opened today Short text
  7. The vault day gate is locked once the vault door is open Yes / No 1 pt
  8. Tellers collected their own locked cash drawers and carried them straight to their stations Yes / No 1 pt
  9. Working cash for the day was taken out of the vault in one visit Yes / No 1 pt
  10. The reserve cash compartment was relocked as soon as the working cash was taken out Yes / No 1 pt
  11. The delay timer on the reserve cash compartment or cash safe is active Yes / No 1 pt
  12. Teller drawers were set up before the doors opened to customers Yes / No 1 pt
  13. The opening employees checked the vault door and dial for signs of tampering before dialing Yes / No 1 pt
  14. The vault room door stayed closed to the lobby while the vault was being opened Yes / No 1 pt
  15. No one other than the two assigned employees was in the vault area during the opening Yes / No 1 pt
  16. Vault opening routine Rating
    • Two people, combinations shielded, recorded 5 pts
    • Two people but record incomplete 3 pts
    • Opened by one person or combinations shared 1 pt

3. Equipment 18 items

  1. Teller workstations were signed on before the posted opening time Yes / No 1 pt
  2. The business date shown in the teller system is today's date Yes / No 1 pt
  3. Cash recyclers started with balances that match the previous closing report Yes / No 1 pt
  4. Each check scanner passed a test scan before the first customer Yes / No 1 pt
  5. Receipt printers at the teller stations were loaded with paper at opening Yes / No 1 pt
  6. The automated teller machine was checked in service at opening (screen, card reader, receipt) Yes / No 1 pt
  7. The recorder shows a live image from every camera at opening Yes / No 1 pt
  8. The drive-up tube system was tested with an empty carrier Yes / No 1 pt
  9. The drive-up speaker was tested from the lane side at opening Yes / No 1 pt
  10. The drive-up drawer opens and closes fully Yes / No 1 pt
  11. Phones were taken off night service at opening Yes / No 1 pt
  12. Voice messages left overnight were retrieved before opening Yes / No 1 pt
  13. The queue display and lobby screens were switched on before opening Yes / No 1 pt
  14. Lobby lighting was fully on before the doors were unlocked Yes / No 1 pt
  15. Overnight courier items were retrieved and logged before opening Yes / No 1 pt
  16. The entrance was unlocked at the posted opening time, not later Yes / No 1 pt
  17. Equipment found not working at opening was reported to the help desk before the doors opened Yes / No 1 pt
  18. Help desk ticket numbers opened this morning Short text

4. Closing checks 24 items

  1. The entrance was locked at the posted closing time Yes / No 1 pt
  2. An employee stayed at the door to let the remaining customers out one at a time Yes / No 1 pt
  3. Customers inside at closing time were served Yes / No 1 pt
  4. After the last customer left, two employees walked the lobby, offices and restrooms to confirm nobody remained Yes / No 1 pt
  5. Every teller balanced before the vault was closed Yes / No 1 pt
  6. Locked teller drawers were placed in the vault Yes / No 1 pt
  7. Cash recyclers were settled and their closing report was printed or saved Yes / No 1 pt
  8. Cash and negotiable items were all locked in the vault or the safe at closing Yes / No 1 pt
  9. The day's checks were transmitted, and the transmission confirmation was kept Yes / No 1 pt
  10. The outgoing courier bag was sealed and logged Yes / No 1 pt
  11. Two employees set the time lock for the next business day, with longer hours before a weekend or holiday Yes / No 1 pt
  12. Both employees read the time lock hours aloud before the door was closed Yes / No 1 pt
  13. The vault door was closed by two employees, the dial spun and the handle tried Yes / No 1 pt
  14. No customer file was left on a desk at closing Yes / No 1 pt
  15. Desk drawers and cabinets holding customer files were locked at closing Yes / No 1 pt
  16. Shred consoles were locked at closing Yes / No 1 pt
  17. Every workstation was signed off at closing Yes / No 1 pt
  18. The drive-up drawer was locked and the tube carriers were brought inside Yes / No 1 pt
  19. The rear door, windows and roof hatch were checked and found locked Yes / No 1 pt
  20. Blinds were left in the position the procedure requires, so a patrol can see into the lobby Yes / No 1 pt
  21. The night lights named in the procedure were left on Yes / No 1 pt
  22. Trash was taken to the dumpster by two employees together, before the alarm was set Yes / No 1 pt
  23. At least two employees left together after looking over the parking lot from inside Yes / No 1 pt
  24. Closing routine Rating
    • Every step completed by two people 5 pts
    • Completed with steps rushed or unverified 3 pts
    • Steps missed or done alone 1 pt

5. Alarm 19 items

  1. Each employee who opens or closes has a personal alarm code Yes / No 1 pt
  2. The list of active alarm codes matches the current list of employees Yes / No 1 pt
  3. The monitoring report shows the alarm armed at every closing in the last 30 days, with no night left unarmed Yes / No 1 pt
  4. The alarm was disarmed within the entry delay on each opening in the last 30 days Yes / No 1 pt
  5. False alarms in the last 90 days Number
  6. Two code holders asked could explain how to use the duress code, without saying it Yes / No 1 pt
  7. Arming at closing was confirmed on the keypad or by the monitoring center Yes / No 1 pt
  8. No zone was bypassed when the alarm was armed at the last closing Yes / No 1 pt
  9. The vault alarm is armed when the vault is closed Yes / No 1 pt
  10. An opening outside the scheduled hours requires a call to the monitoring center with the passcode Yes / No 1 pt
  11. The monitoring center's contact list shows the names and phone numbers of current staff Yes / No 1 pt
  12. Date the monitoring center contact list was last updated Date
  13. Every door contact and motion detector was included in the last alarm test Yes / No 1 pt
  14. Date of the last alarm system test Date
  15. The alarm keypad cannot be seen from outside the branch Yes / No 1 pt
  16. Employees asked know not to enter if the alarm is sounding or a door is found unlocked on arrival Yes / No 1 pt
  17. Trouble and low-battery signals on the alarm panel were reported for service Yes / No 1 pt
  18. The manager reviews the monitoring company's opening and closing report weekly for irregular hours Yes / No 1 pt
  19. Alarm discipline Rating
    • Personal codes, clean records, tested on schedule 5 pts
    • Minor gaps in the code list or testing 3 pts
    • Shared codes or repeated false alarms 1 pt

6. Logs 15 items

  1. The opening checklist was completed and signed on each business day of the last 2 weeks Yes / No 1 pt
  2. The closing checklist was completed and signed by two employees on each business day of the last 2 weeks Yes / No 1 pt
  3. The vault record shows the opening time, the closing time and two names for each day sampled Yes / No 1 pt
  4. People admitted before opening or after closing are entered in the visitor log with the time and the reason Yes / No 1 pt
  5. The schedule names two qualified openers and two qualified closers for every business day, Saturdays included Yes / No 1 pt
  6. Employees were trained on the opening and closing procedure before being scheduled for it, per their training record Yes / No 1 pt
  7. Late openings, early closings and alarm events were reported to the regional office Yes / No 1 pt
  8. Late openings in the last 90 days Number
  9. The current version of the opening and closing procedure is kept at the branch, out of public view Yes / No 1 pt
  10. A manager or security officer made an unannounced observation of an opening within the period set by company policy Yes / No 1 pt
  11. Date of the last unannounced observation of an opening Date
  12. Deficiencies noted at the previous review of opening and closing have been corrected Yes / No 1 pt
  13. Name of the branch manager Short text
  14. Overall rating of opening and closing Rating
    • Meets the standard 5 pts
    • Minor gaps 3 pts
    • Major gaps 1 pt
  15. Comments and corrective actions required Comments

About this template

This checklist is part of the InspectLoop template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In InspectLoop you can add photos, assign corrective actions, require sign-off and compare results across sites.

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