Checklist template

Automated teller machine and self-service area inspection

A ready-to-use checklist with 119 items in 6 sections, covering Machine function, Cleanliness, Lighting, Signage, Tamper checks, Supplies. Use it as-is in InspectLoop, or adapt it to your own standards in minutes.

  • 6 Sections
  • 119 Items
  • 102 Yes / No checks
  • 6 Scored ratings
  • 132 Points

Use this template How audits work

1. Machine function 28 items

  1. Terminal identifiers of the machines inspected Short text
  2. Location of the machines inspected Choice
    • Vestibule
    • Inside the lobby
    • Drive-up lane
    • Exterior walk-up
  3. The screen shows the welcome display with no error or maintenance message Yes / No 1 pt
  4. The screen is free of cracks and burn-in Yes / No 1 pt
  5. The screen can be read in daylight Yes / No 1 pt
  6. The touchscreen responds at all four corners Yes / No 1 pt
  7. Each function key beside the screen responds Yes / No 1 pt
  8. Every key of the keypad registers and springs back Yes / No 1 pt
  9. The card reader takes in and returns a test card without sticking Yes / No 1 pt
  10. The contactless reader starts a session on a tap test Yes / No 1 pt
  11. A test balance inquiry completed Yes / No 1 pt
  12. A test withdrawal, where permitted, dispensed the amount requested Yes / No 1 pt
  13. Seconds taken by the test withdrawal, from card insertion to cash Number
  14. A test check deposit produced a readable image on the screen Yes / No 1 pt
  15. A test cash deposit was counted correctly by the machine Yes / No 1 pt
  16. The receipt printed legibly with the terminal identifier Yes / No 1 pt
  17. The date and time on the receipt are correct to within a minute Yes / No 1 pt
  18. Voice guidance plays when headphones are plugged into the audio jack Yes / No 1 pt
  19. Each language offered on the welcome screen opens the menus in that language Yes / No 1 pt
  20. The vestibule door unlocks with a card after hours Yes / No 1 pt
  21. The vestibule door opens freely from the inside without a card Yes / No 1 pt
  22. The vestibule door closes and latches by itself Yes / No 1 pt
  23. The drive-up machine can be reached from the driver's window of a car without opening the door Yes / No 1 pt
  24. The statement printer or bill payment kiosk in the area completed a test Yes / No 1 pt
  25. No fault ticket for these machines is open beyond the service level set by the maintenance contract Yes / No 1 pt
  26. Out-of-service events for these machines in the last 30 days, per the monitoring report Number
  27. Date of the last preventive maintenance visit Date
  28. Working condition of the machines Rating
    • Every function tested works 5 pts
    • A secondary function fails (receipt, audio, contactless) 3 pts
    • Cash or deposit function fails 1 pt

2. Cleanliness 17 items

  1. The screen is free of smudges and streaks Yes / No 1 pt
  2. The keypad is clean, with no sticky keys Yes / No 1 pt
  3. The card slot is free of dirt and residue Yes / No 1 pt
  4. The cash dispenser shutter is free of dirt and residue Yes / No 1 pt
  5. The fascia is free of graffiti, stickers and sticker residue Yes / No 1 pt
  6. The vestibule floor is swept, with no receipts or envelopes on it Yes / No 1 pt
  7. The receipt bin is a slot-type container that receipts cannot be pulled back out of Yes / No 1 pt
  8. The receipt bin is less than three-quarters full Yes / No 1 pt
  9. The vestibule glass is clean inside and out Yes / No 1 pt
  10. Corners and light fixtures are free of cobwebs and insects Yes / No 1 pt
  11. The vestibule shows no sign that someone has been sleeping in it (bedding, food waste, odor) Yes / No 1 pt
  12. The drive-up lane pavement is free of litter and oil stains Yes / No 1 pt
  13. The underside of the drive-up canopy is free of nests and droppings Yes / No 1 pt
  14. In winter, snow and ice are cleared from the walk-up path and the drive-up lane Yes / No 1 pt
  15. The cleaning record for the self-service area is signed on the schedule set by company policy Yes / No 1 pt
  16. Date of the last cleaning of the self-service area Date
  17. Cleanliness of the machines and the area around them Rating
    • Clean throughout 5 pts
    • A few items to clean 3 pts
    • Dirty or neglected 1 pt

3. Lighting 18 items

  1. Every light fixture in the vestibule is working Yes / No 1 pt
  2. Vestibule lights stay on for all hours the vestibule is accessible Yes / No 1 pt
  3. The light above the machine lights the keypad without glare on the screen Yes / No 1 pt
  4. The keypad backlight and the card slot indicator light are working Yes / No 1 pt
  5. The illuminated topper or sign above the machine is fully lit Yes / No 1 pt
  6. The photocell or timer of the exterior lights at the machine switches them on by dusk in the current season Yes / No 1 pt
  7. The path between the machine and the nearest parking spaces is lit Yes / No 1 pt
  8. The parking spaces nearest the machine are lit Yes / No 1 pt
  9. Every lamp under the drive-up canopy is working Yes / No 1 pt
  10. Lenses of the light fixtures are clean and unbroken Yes / No 1 pt
  11. No shrub, dumpster or wall creates an unlit hiding place within sight of the machine Yes / No 1 pt
  12. Landscaping is trimmed so the machine can be seen from the street Yes / No 1 pt
  13. A mirror or reflective surface lets the user see behind them Yes / No 1 pt
  14. The emergency light in the vestibule comes on when tested Yes / No 1 pt
  15. Lighting around the machine meets local regulation or the company standard, per the last night survey Yes / No 1 pt
  16. Date of the last night lighting survey Date
  17. Light level measured at the face of the machine (foot-candles or lux) Number
  18. Lighting of the machine and its approach after dark Rating
    • Bright and even, no dark areas 5 pts
    • Lit, with a lamp out or a dim area 3 pts
    • Dark areas at the machine or on the path 1 pt

4. Signage 18 items

  1. The card network logos on the fascia are current and undamaged Yes / No 1 pt
  2. The fee notice is shown on the machine or on the screen before the customer commits to the transaction, as required by regulation Yes / No 1 pt
  3. The hours of access are posted on the vestibule door Yes / No 1 pt
  4. The phone number for reporting a lost card or a machine problem is posted on the machine and legible Yes / No 1 pt
  5. The terminal identifier label can be read by a customer Yes / No 1 pt
  6. The safety notice for machine users is posted where local regulation requires it Yes / No 1 pt
  7. The cut-off time for same-day deposits is posted on the machine or shown on the screen Yes / No 1 pt
  8. The deposit insurance notice is displayed on machines that accept deposits, as required by regulation Yes / No 1 pt
  9. Braille labels on the machine are in place and intact Yes / No 1 pt
  10. The audio jack is marked with a tactile symbol Yes / No 1 pt
  11. A notice of video recording is posted where local regulation requires it Yes / No 1 pt
  12. A reminder to shield the PIN is displayed at the keypad Yes / No 1 pt
  13. Decals showing how to insert the card are legible, not worn Yes / No 1 pt
  14. A sign directing drivers and pedestrians to the machine is visible from the parking lot entrance Yes / No 1 pt
  15. The clearance height is posted at the entry to the drive-up lane Yes / No 1 pt
  16. A machine that is out of service carries the official notice naming the nearest alternative Yes / No 1 pt
  17. Instructions for the deposit function are posted on the machine or shown on the screen Yes / No 1 pt
  18. Signs and notices at the machine Rating
    • Complete, current and legible 5 pts
    • One or two missing or worn 3 pts
    • Required notices missing 1 pt

5. Tamper checks 24 items

  1. The card reader bezel does not move when pulled and twisted Yes / No 1 pt
  2. The card reader matches the reference photo of the machine Yes / No 1 pt
  3. Nothing is fitted over or in front of the card slot Yes / No 1 pt
  4. The keypad sits flush, with no overlay or raised edge Yes / No 1 pt
  5. The PIN shield is in place and intact Yes / No 1 pt
  6. There is no pinhole, added panel or brochure box above or beside the keypad that could hide a camera Yes / No 1 pt
  7. The cash dispenser shutter has no false front, glue or bar that could trap notes Yes / No 1 pt
  8. Fascia seams show no pry marks or drilled holes Yes / No 1 pt
  9. Tamper seals on the cabinet doors are intact Yes / No 1 pt
  10. Seal numbers on the cabinet match the seal record Yes / No 1 pt
  11. The upper cabinet is locked and no key is left in or near it Yes / No 1 pt
  12. No unknown cable or device is attached to the machine or within reach behind it Yes / No 1 pt
  13. The card access reader on the vestibule door has no added device Yes / No 1 pt
  14. The anti-skimming indicator on the machine shows active Yes / No 1 pt
  15. The camera covering the machine is unobstructed Yes / No 1 pt
  16. The recorded image from that camera shows the user's face and the machine front Yes / No 1 pt
  17. The machine and its base do not move when pushed Yes / No 1 pt
  18. Bollards protecting an exterior machine are upright and firmly fixed Yes / No 1 pt
  19. The screen shows no restart message, desktop or command window Yes / No 1 pt
  20. The tamper inspection record is signed for each of the last 7 days Yes / No 1 pt
  21. The employee who makes the daily check could show the reference photos used Yes / No 1 pt
  22. Two employees asked could state the steps when a device is found (do not remove it, take the machine out of service, call security) Yes / No 1 pt
  23. Tampering incidents reported for these machines in the last 12 months Number
  24. Tamper inspection of the machines Rating
    • No sign of tampering and daily checks recorded 5 pts
    • No sign of tampering but checks not recorded 3 pts
    • Suspect device or damage found 1 pt

6. Supplies 14 items

  1. The receipt paper loaded is enough for the days until the next service visit Yes / No 1 pt
  2. Spare receipt rolls are on hand at the branch Yes / No 1 pt
  3. Deposit envelopes are stocked at machines that require them Yes / No 1 pt
  4. The machines did not run out of cash in the last 30 days, per the monitoring report Yes / No 1 pt
  5. The replenishment schedule adds cash before weekends, holidays and local paydays Yes / No 1 pt
  6. The cash order for the next replenishment was placed by the cut-off in the replenishment schedule Yes / No 1 pt
  7. The deposit cassette is emptied often enough that no "deposit full" fault occurred in the last 30 days Yes / No 1 pt
  8. Each card kept by the machine is entered in the retained card log on the day it is removed Yes / No 1 pt
  9. Card reader cleaning cards are on hand and used on the schedule set by the maintenance guide Yes / No 1 pt
  10. Spare official out-of-service notices are on hand Yes / No 1 pt
  11. A named employee is responsible for ordering consumables for the machines Yes / No 1 pt
  12. Name of the employee responsible for the machines Short text
  13. Overall rating of the self-service area Rating
    • Meets the standard 5 pts
    • Minor gaps 3 pts
    • Major gaps 1 pt
  14. Comments and corrective actions required Comments

About this template

This checklist is part of the InspectLoop template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In InspectLoop you can add photos, assign corrective actions, require sign-off and compare results across sites.

Categories

Related templates

← All templates

Brand standards

At every site, every time

Start Free Contact us