Checklist template

Organized retail crime preparedness for multi-unit retailers

A ready-to-use checklist with 109 items in 6 sections, covering Risk assessment, Deterrence measures, Staff response, Reporting, Law enforcement liaison, Evidence. Use it as-is in InspectLoop, or adapt it to your own standards in minutes.

  • 6 Sections
  • 109 Items
  • 90 Yes / No checks
  • 6 Scored ratings
  • 120 Points

Use this template How audits work

1. Risk assessment 17 items

  1. The store has a written organized retail crime risk assessment updated in the last 12 months Yes / No 1 pt
  2. Date of the last risk assessment Date
  3. Risk tier assigned to the store by the company Choice
    • Low
    • Medium
    • High
  4. The assessment lists the product categories targeted at this store Yes / No 1 pt
  5. The assessment records the days and hours when grab-and-run thefts have occurred Yes / No 1 pt
  6. Exits used in past thefts (fire exits, garden center gate, pickup door) are identified in the assessment Yes / No 1 pt
  7. The assessment notes where getaway vehicles have waited in the parking lot Yes / No 1 pt
  8. The store manager could name the three categories most targeted at this store Yes / No 1 pt
  9. The store manager receives the company's alerts about crews active at nearby stores Yes / No 1 pt
  10. Organized theft incidents recorded at this store in the last 12 weeks Number
  11. Incidents in the last 12 weeks that involved a threat or violence Number
  12. No targeted department is left without an employee during the high-risk hours named in the assessment Yes / No 1 pt
  13. Each action in the assessment has a named owner Yes / No 1 pt
  14. Each action in the assessment has a due date Yes / No 1 pt
  15. The assessment was reviewed after the most recent incident involving a threat or violence Yes / No 1 pt
  16. The store's risk tier was reviewed with the district loss prevention manager in the last 12 months Yes / No 1 pt
  17. Quality of the risk assessment Rating
    • Current and specific to this store 5 pts
    • Generic or out of date 3 pts
    • No assessment 1 pt

2. Deterrence measures 18 items

  1. An employee greets customers at the entrance during the high-risk hours Yes / No 1 pt
  2. The public view monitor at the entrance is switched on Yes / No 1 pt
  3. Targeted categories are displayed away from the exits Yes / No 1 pt
  4. The quantity of each targeted item on the shelf is within the maximum set by company policy Yes / No 1 pt
  5. Anti-sweep hooks or shelf-front barriers are fitted on targeted peg and shelf items Yes / No 1 pt
  6. Fire exits near targeted categories have a working local alarm Yes / No 1 pt
  7. Delayed-egress hardware on fire exits is in service, where the fire code allows it Yes / No 1 pt
  8. The cart wheel-lock system at the exits stopped a test cart, where fitted Yes / No 1 pt
  9. One-way entrance gates close behind the customer Yes / No 1 pt
  10. A uniformed guard is on site during the hours required by the store's risk tier Yes / No 1 pt
  11. The guard stands at the position named in the post orders Yes / No 1 pt
  12. Every light in the parking lot rows nearest the entrance is working Yes / No 1 pt
  13. The mobile camera tower or parking lot camera is recording, where fitted Yes / No 1 pt
  14. Signs at the entrance state that the store is under video recording Yes / No 1 pt
  15. The entrance not needed in low-traffic hours is closed per company policy Yes / No 1 pt
  16. High-value product is not staged on pallets or carts near an exit door Yes / No 1 pt
  17. Empty pallets, stacked merchandise or banners do not hide the exit doors from the registers Yes / No 1 pt
  18. Visible deterrence at the entrance and in targeted departments Rating
    • Greeter or guard at the entrance and every targeted department protected 5 pts
    • Measures in place in some targeted departments only 3 pts
    • No one at the entrance and targeted product unprotected 1 pt

3. Staff response 18 items

  1. Employees asked said they would not chase, block or touch a person suspected of theft Yes / No 1 pt
  2. The no-pursuit rule is posted in the break room or the loss prevention office Yes / No 1 pt
  3. Employees asked knew the code phrase or page used to call for help on the sales floor Yes / No 1 pt
  4. Employees asked said they would approach a person behaving suspiciously with an offer of customer service Yes / No 1 pt
  5. Employees asked knew who in the store, if anyone, is authorized to make a stop Yes / No 1 pt
  6. Employees asked could say when to call emergency services Yes / No 1 pt
  7. The duress button at the service desk was tested with the monitoring company Yes / No 1 pt
  8. Date of the last duress button test Date
  9. Radios or headsets are working in each targeted department Yes / No 1 pt
  10. Employees asked could list what to note about a suspect (description, direction of travel, vehicle) Yes / No 1 pt
  11. No incident report of the last 12 weeks describes an employee following a suspect out of the store Yes / No 1 pt
  12. The store has a written procedure for a large group theft (move away, protect customers, call for help) Yes / No 1 pt
  13. Employees asked said they would comply with a person who shows or implies a weapon Yes / No 1 pt
  14. Employees involved in a violent incident were offered the employee assistance program Yes / No 1 pt
  15. Every employee in the targeted departments has completed the company's organized retail crime training Yes / No 1 pt
  16. Date of the most recent training session or drill Date
  17. New employees receive the no-pursuit training before working alone on the sales floor Yes / No 1 pt
  18. Employees' knowledge of the safe response when asked Rating
    • All answered correctly 5 pts
    • Some hesitated or were unsure 3 pts
    • Unsafe answers given 1 pt

4. Reporting 17 items

  1. Each incident is entered in the company incident system within 24 hours Yes / No 1 pt
  2. Incident reports list the items taken with their quantities Yes / No 1 pt
  3. Incident reports give the retail value of the loss Yes / No 1 pt
  4. Incident reports include suspect descriptions Yes / No 1 pt
  5. Incident reports include the vehicle description or plate when it was seen from inside the store Yes / No 1 pt
  6. An incident with a threat or an injury is phoned to the district loss prevention manager at once Yes / No 1 pt
  7. Attempted thefts are reported (abandoned cart of targeted merchandise, group disturbed before leaving) Yes / No 1 pt
  8. Suspicious activity is reported (photographing fixtures, testing fire exits, staging merchandise) Yes / No 1 pt
  9. Reports are marked as organized retail crime when they meet the company definition Yes / No 1 pt
  10. The store manager checks each report for completeness before it is submitted Yes / No 1 pt
  11. The 3 most recent incident reports sampled were complete Yes / No 1 pt
  12. Alerts about active crews are kept in a staff-only area, out of public view Yes / No 1 pt
  13. Stolen quantities are adjusted out of inventory as known theft Yes / No 1 pt
  14. Booster bags, foil-lined bags or tag-removal tools found in the store are reported Yes / No 1 pt
  15. Employee injuries from an incident are reported through the health and safety procedure Yes / No 1 pt
  16. Incident reports filed in the last 4 weeks Number
  17. Timeliness of the incident reports sampled Rating
    • All filed within 24 hours 5 pts
    • Some filed late 3 pts
    • Incidents found with no report 1 pt

5. Law enforcement liaison 18 items

  1. The store has a named contact at the local police department Yes / No 1 pt
  2. Name or unit of the local police contact Short text
  3. The police non-emergency number is posted at the service desk Yes / No 1 pt
  4. The police report number is recorded on each incident reported to the police Yes / No 1 pt
  5. The store takes part in the regional organized retail crime association or information-sharing network, where the company is a member Yes / No 1 pt
  6. A written procedure states who may release video to the police Yes / No 1 pt
  7. Each release of video to the police is logged Yes / No 1 pt
  8. Each trespass notice on file shows the date and the manager who issued it Yes / No 1 pt
  9. The list of persons under a trespass notice is accessible to authorized employees only Yes / No 1 pt
  10. The store manager or loss prevention lead has met the police contact in the last 12 months Yes / No 1 pt
  11. Date of the last meeting with the police contact Date
  12. Managers asked could state the company's criteria for calling the police on a theft Yes / No 1 pt
  13. Employees called to court as witnesses are paid for that time according to company policy Yes / No 1 pt
  14. Loss statements requested by prosecutors were provided by the requested date Yes / No 1 pt
  15. The contact for mall or landlord security is posted, where the store has one Yes / No 1 pt
  16. Alerts are exchanged with neighboring retailers through the channel approved by the company Yes / No 1 pt
  17. Incidents reported to the police in the last 12 weeks Number
  18. Working relationship with local law enforcement Rating
    • Named contact and regular exchange 5 pts
    • Contact only when incidents occur 3 pts
    • No contact established 1 pt

6. Evidence 21 items

  1. Video of each incident is exported before the recorder's retention period ends Yes / No 1 pt
  2. Exported video is saved in the location set by company policy Yes / No 1 pt
  3. Exported video files are labeled with the incident number Yes / No 1 pt
  4. Only persons authorized by company policy can export video Yes / No 1 pt
  5. A camera at each entrance records faces at head height Yes / No 1 pt
  6. A camera records vehicles leaving the parking lot Yes / No 1 pt
  7. The recorder's clock is within one minute of the actual time Yes / No 1 pt
  8. A recording from 7 days ago was retrieved during the visit Yes / No 1 pt
  9. Images of suspects are shared only through the company channel, not through personal phones or social media Yes / No 1 pt
  10. Recovered merchandise is photographed before it returns to stock Yes / No 1 pt
  11. Recovered merchandise is logged with the incident number Yes / No 1 pt
  12. Tools left behind (booster bags, magnets, cutters) are kept for the police Yes / No 1 pt
  13. Empty packaging found after a theft is photographed with its barcode Yes / No 1 pt
  14. Witness statements are written on the day of the incident Yes / No 1 pt
  15. Witness statements are signed by the employee who wrote them Yes / No 1 pt
  16. Items handed to the police are recorded with the officer's name and the date Yes / No 1 pt
  17. Evidence held in the store is kept in a locked cabinet or the locked loss prevention office Yes / No 1 pt
  18. Days of recorded video available at the time of the visit Number
  19. Name of the store manager Short text
  20. Overall preparedness for organized retail crime Rating
    • Current assessment, deterrence in place and employees give the safe response 5 pts
    • Deterrence in place, but assessment out of date or employees unsure 3 pts
    • No assessment, or employees would confront suspects 1 pt
  21. Corrective actions required Comments

About this template

This checklist is part of the InspectLoop template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In InspectLoop you can add photos, assign corrective actions, require sign-off and compare results across sites.

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