Checklist template

High-shrink merchandise protection for big box stores

A ready-to-use checklist with 103 items in 6 sections, covering Locked cases, Tagging, Fixture security, Service response time, Stock controls, Review of losses. Use it as-is in InspectLoop, or adapt it to your own standards in minutes.

  • 6 Sections
  • 103 Items
  • 84 Yes / No checks
  • 6 Scored ratings
  • 114 Points

Use this template How audits work

1. Locked cases 18 items

  1. The store has the company's current list of items that must be sold from a locked case Yes / No 1 pt
  2. Every item on the locked-case list sampled (10 items) was found inside a locked case Yes / No 1 pt
  3. Every locked case checked on the sales floor was locked Yes / No 1 pt
  4. Locked cases checked during the visit Number
  5. Cases found unlocked or with a door left open Number
  6. No key was left in a case lock Yes / No 1 pt
  7. Case glass or polycarbonate panels are free of cracks Yes / No 1 pt
  8. Sliding doors cannot be lifted off their tracks Yes / No 1 pt
  9. Case locks are keyed to the store's current key series Yes / No 1 pt
  10. Shelf labels are readable through the case door Yes / No 1 pt
  11. A call button or QR code for help is mounted at each run of locked cases Yes / No 1 pt
  12. An employee who opens a case stays with the customer until the case is locked again Yes / No 1 pt
  13. High-value items taken from a case are walked to the register or placed in a keeper by the employee Yes / No 1 pt
  14. The number of units handed to a customer from a case is within the limit set by company policy Yes / No 1 pt
  15. Locked cages for bulky items (generators, pressure washers, outdoor power tools) are padlocked Yes / No 1 pt
  16. Remote-release or smart-lock cases record who opened them, where fitted Yes / No 1 pt
  17. Keys to cases holding regulated products (ammunition, spray paint, certain medicines) are held only by the positions named in company policy Yes / No 1 pt
  18. Condition of the locked cases Rating
    • All locked, intact and labeled 5 pts
    • All locked, some with cracked panels or unreadable labels 3 pts
    • Cases found unlocked or with doors that lift off 1 pt

2. Tagging 17 items

  1. The store has the company's current list of items to be protected with a wrap, keeper box or hard tag Yes / No 1 pt
  2. Spider wraps are applied to boxed items on the list (power tools, small appliances, electronics) Yes / No 1 pt
  3. Each spider wrap is tight enough that the box cannot be slid out Yes / No 1 pt
  4. The alarm of a spider wrap sampled sounded when its cable was loosened Yes / No 1 pt
  5. Keeper boxes are used for small high-value items on the list (razor blades, memory cards, fragrances, video games) Yes / No 1 pt
  6. Each keeper box checked was closed and locked Yes / No 1 pt
  7. Bottle caps or bottle tags are on spirits above the price point set by company policy Yes / No 1 pt
  8. The device on each unit sampled is the type the list names for that item (wrap, keeper box or hard tag) Yes / No 1 pt
  9. Cable or lanyard tags are attached to handbags, luggage and footwear on the list Yes / No 1 pt
  10. A sample of 20 units on the protection list found every unit protected Yes / No 1 pt
  11. Units found unprotected in the sample of 20 Number
  12. No item on the list was found without its device on a stocking cart or in top stock Yes / No 1 pt
  13. The wraps, keepers and tags on hand cover the listed items expected on the next scheduled delivery Yes / No 1 pt
  14. Damaged wraps and keepers are removed from use Yes / No 1 pt
  15. Wraps and keepers removed at the registers are stored under the counter, out of customers' reach, until they are collected Yes / No 1 pt
  16. No loose keeper, wrap or tag was found discarded on the sales floor Yes / No 1 pt
  17. Protection of the listed items sampled Rating
    • Every unit protected 5 pts
    • A few units missed 3 pts
    • Many units unprotected 1 pt

3. Fixture security 18 items

  1. Locking peg hooks are fitted on the hanging items named in the protection list Yes / No 1 pt
  2. Each locking hook checked was locked Yes / No 1 pt
  3. Anti-sweep hooks or pusher trays dispense one unit at a time on the items named in the list Yes / No 1 pt
  4. Dispensing fixtures sound a tone or chime when a unit is taken, where fitted Yes / No 1 pt
  5. Display electronics (phones, tablets, laptops, cameras) are attached to an alarmed tether Yes / No 1 pt
  6. The alarm of a display tether sampled sounded when it was unplugged Yes / No 1 pt
  7. Display tools and appliances on the sales floor are secured by a cable or bolted to the fixture Yes / No 1 pt
  8. Cable locks on bicycles, ride-on toys and grills displayed near the entrance are closed Yes / No 1 pt
  9. Pallets of high-value product on the sales floor are stretch-wrapped or banded until they are worked Yes / No 1 pt
  10. High-shrink categories are located within sight of a staffed service point Yes / No 1 pt
  11. Shelf heights around high-shrink aisles keep sight lines open from the main aisle Yes / No 1 pt
  12. A camera or public view monitor covers each aisle holding high-shrink categories Yes / No 1 pt
  13. Top stock above high-shrink bays is out of customers' reach Yes / No 1 pt
  14. Fixture keys (hook keys, tether keys) are not left hanging on the fixture Yes / No 1 pt
  15. Empty hooks and trays are refilled or tagged out so that a gap from theft is noticed Yes / No 1 pt
  16. Broken security fixtures have an open repair request Yes / No 1 pt
  17. Security fixtures found broken or bypassed during the visit Number
  18. Condition of security fixtures in high-shrink aisles Rating
    • All working and in use 5 pts
    • Some not working or left open 3 pts
    • Largely bypassed or missing 1 pt

4. Service response time 17 items

  1. A test call from a locked-case call button was answered during the visit Yes / No 1 pt
  2. Seconds from pressing the call button to an employee arriving Number
  3. The response met the time standard set by company policy Yes / No 1 pt
  4. The call button alerts employees by radio, handheld or overhead page Yes / No 1 pt
  5. A second alert is sent when a call is not answered Yes / No 1 pt
  6. A key holder is scheduled in each zone with locked cases for every hour the store is open Yes / No 1 pt
  7. Employees on the floor carrying case keys at the time of the visit Number
  8. Key holders stay in their zone rather than covering the registers Yes / No 1 pt
  9. An employee other than the zone key holder can open cases during breaks Yes / No 1 pt
  10. Customers waiting at a case are acknowledged by the nearest employee, even one without a key Yes / No 1 pt
  11. The system records response times by call, where fitted Yes / No 1 pt
  12. Last week's response time report carries the manager's initials or notes, where the system produces one Yes / No 1 pt
  13. Average response time last week, from the system report (seconds) Number
  14. Unanswered calls last week were followed up with the zone supervisor Yes / No 1 pt
  15. Online pickup orders with locked-case items are picked without leaving the case open Yes / No 1 pt
  16. The manager could show the sales of one locked-case category against the period before its cases were installed Yes / No 1 pt
  17. Customer service at locked cases during the visit Rating
    • Employee arrived within the time standard and stayed until the case was locked 5 pts
    • Employee arrived after the time standard 3 pts
    • No one came, or the case was left open 1 pt

5. Stock controls 18 items

  1. Overstock of high-shrink items is kept in a locked cage or locked room in the back room Yes / No 1 pt
  2. The high-value cage was locked at the time of the visit Yes / No 1 pt
  3. Access to the high-value cage is limited to the positions named in company policy Yes / No 1 pt
  4. Entries to the high-value cage are recorded in a log or by badge Yes / No 1 pt
  5. High-shrink items on a delivery are counted by unit at receiving Yes / No 1 pt
  6. High-shrink items move from receiving to the cage or the sales floor the same day Yes / No 1 pt
  7. No high-shrink product was found on an unattended cart or pallet on the sales floor Yes / No 1 pt
  8. Cycle counts of high-shrink items are done at the frequency set by company policy Yes / No 1 pt
  9. Date of the last cycle count of high-shrink items Date
  10. A count of 5 high-shrink items during the visit matched the on-hand quantity in the system Yes / No 1 pt
  11. Items out of the 5 counted whose count did not match the system Number
  12. Count differences above the tolerance set by company policy are recounted by a second person Yes / No 1 pt
  13. Negative on-hand quantities in high-shrink categories are corrected each week Yes / No 1 pt
  14. Shelf capacity for high-shrink items follows the reduced maximum set by company policy Yes / No 1 pt
  15. Empty packages found on the floor are scanned as known theft Yes / No 1 pt
  16. Empty packages are collected at one point for the daily review Yes / No 1 pt
  17. Returns of high-shrink items are held at the service desk until they go back into a case or the cage Yes / No 1 pt
  18. Control of high-shrink stock in the back room Rating
    • Locked, logged and counted 5 pts
    • Locked but not logged or counted 3 pts
    • Not secured 1 pt

6. Review of losses 15 items

  1. The store's 20 highest-shrink items are listed in the latest inventory or shrink report Yes / No 1 pt
  2. The manager could name the five highest-shrink items Yes / No 1 pt
  3. Each of the five highest-shrink items has a protection measure in place Yes / No 1 pt
  4. Shrink of the highest-shrink department at the last inventory (% of sales) Number
  5. The manager could show the losses of one item before and after its protection measure was added Yes / No 1 pt
  6. Items with rising losses that are not on the protection list have been proposed for it Yes / No 1 pt
  7. Last week's known theft from empty packages is summarized by time and aisle Yes / No 1 pt
  8. A saved clip or incident note shows that video was reviewed for the largest known theft of last week Yes / No 1 pt
  9. Last week's results for high-shrink items are posted or were sent to the department supervisors Yes / No 1 pt
  10. Each high-shrink item the store found unprotected has a request for a case, hook or keeper on file with the district loss prevention manager Yes / No 1 pt
  11. Actions from the previous high-shrink review are closed Yes / No 1 pt
  12. Date of the last high-shrink review with the district loss prevention manager Date
  13. Name of the store manager Short text
  14. Overall protection of high-shrink merchandise Rating
    • Listed items protected, cases locked and calls answered in time 5 pts
    • Protected and locked, but customers kept waiting or losses not reviewed 3 pts
    • Listed items unprotected or cases open 1 pt
  15. Corrective actions required Comments

About this template

This checklist is part of the InspectLoop template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In InspectLoop you can add photos, assign corrective actions, require sign-off and compare results across sites.

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