Checklist template

Electronic article surveillance and tagging compliance for retailers

A ready-to-use checklist with 108 items in 6 sections, covering Tagging compliance, System testing, Alarm response, Detachers, Records, Training. Use it as-is in InspectLoop, or adapt it to your own standards in minutes.

  • 6 Sections
  • 108 Items
  • 88 Yes / No checks
  • 6 Scored ratings
  • 118 Points

Use this template How audits work

1. Tagging compliance 19 items

  1. The company's current tagging guide, by category, is available in the stockroom Yes / No 1 pt
  2. The tagging guide shows the tag type for each category Yes / No 1 pt
  3. The tagging guide shows where the tag goes on the item Yes / No 1 pt
  4. Units checked on the sales floor against the tagging guide Number
  5. Units found without the tag the guide requires Number
  6. Hard tags on garments are pinned through a seam, not through a label or hang tag Yes / No 1 pt
  7. Hard tags are placed in the same position on every unit of a style Yes / No 1 pt
  8. Tags do not cover the barcode, the size or the care label Yes / No 1 pt
  9. Adhesive security labels are placed flat, not folded over an edge Yes / No 1 pt
  10. Adhesive labels are not placed on foil or metal packaging, where they cannot be detected Yes / No 1 pt
  11. Adhesive labels do not cover ingredients, warnings or expiry dates Yes / No 1 pt
  12. Source-tagged items (tagged by the manufacturer) carry the security-protected symbol on the package Yes / No 1 pt
  13. A sample of 5 source-tagged items set off the pedestal alarm when carried through live Yes / No 1 pt
  14. Ink tags are used only on the fabrics the tagging guide allows Yes / No 1 pt
  15. New receipts are tagged before they leave the stockroom Yes / No 1 pt
  16. Returned items are re-tagged before they go back on the sales floor Yes / No 1 pt
  17. Items on mannequins and displays carry a tag Yes / No 1 pt
  18. The tag frequency or technology in use matches the store's pedestals (no mixed tag stock) Yes / No 1 pt
  19. Tagging compliance in the units checked Rating
    • Every unit tagged to the guide 5 pts
    • A few units untagged or wrongly tagged 3 pts
    • Many units untagged 1 pt

2. System testing 19 items

  1. Every customer entrance and exit has pedestals or a concealed antenna system Yes / No 1 pt
  2. Each pedestal's power indicator was lit at the time of the visit Yes / No 1 pt
  3. Each pedestal alarmed with a test tag carried through at waist height Yes / No 1 pt
  4. Each pedestal alarmed with a test tag carried through near the floor Yes / No 1 pt
  5. The audible alarm of each pedestal can be heard at the nearest staffed register Yes / No 1 pt
  6. The alarm light on each pedestal flashes during an alarm Yes / No 1 pt
  7. The pedestals are tested with a test tag at opening each day Yes / No 1 pt
  8. The test tag is kept at the door podium or the service desk, away from the pedestals Yes / No 1 pt
  9. Pedestals or antennas tested during the visit Number
  10. Pedestals or antennas that failed the test Number
  11. No tagged merchandise is displayed inside the clearance distance from the pedestals stated by the supplier Yes / No 1 pt
  12. No metal fixture, cart corral or electronic sign stands inside the clearance distance Yes / No 1 pt
  13. No pedestal alarmed without a tag passing during 10 minutes of observation Yes / No 1 pt
  14. Pedestal bases are fixed to the floor with no loose covers Yes / No 1 pt
  15. The deactivation pad at each register deactivated a test label Yes / No 1 pt
  16. Deactivation pads at self-checkout lanes deactivated a test label Yes / No 1 pt
  17. A failed pedestal or deactivator has an open service call with the supplier Yes / No 1 pt
  18. Date of the last preventive maintenance visit by the supplier Date
  19. Condition of the surveillance system at the exits Rating
    • All pedestals working, no false alarms 5 pts
    • One fault or occasional false alarms 3 pts
    • System off or failing at an exit 1 pt

3. Alarm response 17 items

  1. An employee is assigned to answer exit alarms for every hour the store is open Yes / No 1 pt
  2. Each alarm seen during the visit was answered by an employee Yes / No 1 pt
  3. Alarms heard during the visit Number
  4. Alarms heard during the visit that no employee answered Number
  5. The employee approaches with an apology for a tag left on, not with an accusation Yes / No 1 pt
  6. The employee asks to see the receipt Yes / No 1 pt
  7. The employee compares the tagged item with the receipt Yes / No 1 pt
  8. A tag left on a paid item is removed or deactivated at the nearest register Yes / No 1 pt
  9. The employee does not touch the customer or the customer's bags Yes / No 1 pt
  10. A customer who refuses to stop is not followed out of the store Yes / No 1 pt
  11. An unpaid item found at an alarm is offered for purchase or taken back, as company policy states Yes / No 1 pt
  12. Incoming alarms (a customer entering with a live tag from another store) are answered by an offer to deactivate Yes / No 1 pt
  13. Each alarm is recorded on the alarm log or the system's alarm counter Yes / No 1 pt
  14. The cause of each alarm is recorded (tag not removed, unpaid item, no cause found) Yes / No 1 pt
  15. Employees do not switch off or unplug a pedestal that alarms often Yes / No 1 pt
  16. The alarm volume has not been turned down or muted at any pedestal Yes / No 1 pt
  17. Response to exit alarms during the visit Rating
    • Answered every time, courteously 5 pts
    • Answered some of the time 3 pts
    • Ignored 1 pt

4. Detachers 18 items

  1. Each register has the detacher required for the tag types in use Yes / No 1 pt
  2. Detachers at the registers are fixed to the counter or tethered Yes / No 1 pt
  3. No portable or handheld detacher was found unsecured on the sales floor Yes / No 1 pt
  4. Detacher keys and hook keys are counted at opening Yes / No 1 pt
  5. Detacher keys and hook keys are counted at closing Yes / No 1 pt
  6. Detachers and keys on the store's inventory list Number
  7. Detachers and keys found during the visit Number
  8. A missing detacher or key is reported to loss prevention on the day it is noticed Yes / No 1 pt
  9. Spare detachers are kept in the safe or a locked cabinet Yes / No 1 pt
  10. Detachers in fitting rooms and stockrooms are fixed in place Yes / No 1 pt
  11. Detachers at self-checkout are out of customers' reach Yes / No 1 pt
  12. Detachers at closed registers are locked or covered Yes / No 1 pt
  13. Power deactivators have a key switch or a link to the register, so they work only during a sale Yes / No 1 pt
  14. Removed hard tags are dropped into a closed bin at the register Yes / No 1 pt
  15. Removed tags are returned to the stockroom daily for reuse Yes / No 1 pt
  16. Removed tags waiting for reuse are kept away from the exit pedestals Yes / No 1 pt
  17. Cashiers check inside pockets, hoods and shoe boxes for a second tag Yes / No 1 pt
  18. Control of detachers and keys Rating
    • All accounted for and secured 5 pts
    • Accounted for but some unsecured 3 pts
    • Missing or unaccounted for 1 pt

5. Records 17 items

  1. The daily pedestal test log has an entry for each of the last 14 days Yes / No 1 pt
  2. The alarm log has entries for the last 7 days Yes / No 1 pt
  3. The store manager initials the alarm log each week Yes / No 1 pt
  4. The alarm log or system report breaks down alarm counts by hour or by door Yes / No 1 pt
  5. Alarms caused by a tag not removed are traced to the register and discussed with the cashier Yes / No 1 pt
  6. Service calls for the system are filed with the date of the call Yes / No 1 pt
  7. Service calls show the date of the repair Yes / No 1 pt
  8. The detacher and key inventory is signed each day by the opening or closing manager Yes / No 1 pt
  9. The stock of tags and labels on hand is counted before each order Yes / No 1 pt
  10. Weeks of tag and label stock on hand Number
  11. No tag or label type ran out of stock in the last 3 months Yes / No 1 pt
  12. Results of the tagging compliance checks by department are kept Yes / No 1 pt
  13. The latest tagging compliance results are posted or were sent to the department supervisors Yes / No 1 pt
  14. Defeated tags found in fitting rooms or on shelves are recorded with the location Yes / No 1 pt
  15. Defeated-tag finds are compared with the list of items to tag Yes / No 1 pt
  16. Date of the last tagging compliance check by district loss prevention Date
  17. Completeness of the logs reviewed Rating
    • Complete and reviewed 5 pts
    • Gaps on some days 3 pts
    • Not kept 1 pt

6. Training 18 items

  1. Stockroom employees have been trained on the tagging guide Yes / No 1 pt
  2. Cashiers have been trained to remove or deactivate every tag at the sale Yes / No 1 pt
  3. Employees assigned to the door have been trained in the alarm response script Yes / No 1 pt
  4. Training on the surveillance system is part of new hire orientation Yes / No 1 pt
  5. Date of the most recent training session on tagging or alarm response Date
  6. A stockroom employee asked showed the correct tag position on two items Yes / No 1 pt
  7. A cashier asked showed how to find and remove a concealed tag Yes / No 1 pt
  8. A door employee asked recited the alarm response steps Yes / No 1 pt
  9. Employees asked knew that they must not detain or search a customer Yes / No 1 pt
  10. Employees asked knew whom to tell when a pedestal or deactivator fails Yes / No 1 pt
  11. Employees asked knew what a foil-lined bag or a magnet detacher looks like Yes / No 1 pt
  12. Seasonal and temporary employees receive the tagging training before working in the stockroom Yes / No 1 pt
  13. The alarm response steps are posted at the door podium or the service desk Yes / No 1 pt
  14. Training records are kept by employee Yes / No 1 pt
  15. Actions from the last surveillance system review are closed Yes / No 1 pt
  16. Name of the store manager Short text
  17. Overall compliance with tagging and alarm response standards Rating
    • Units tagged to the guide, pedestals working and alarms answered 5 pts
    • System working, but tagging gaps or alarms missed 3 pts
    • Pedestals not working or alarms ignored 1 pt
  18. Corrective actions required Comments

About this template

This checklist is part of the InspectLoop template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In InspectLoop you can add photos, assign corrective actions, require sign-off and compare results across sites.

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