Checklist template

Lottery Retailer

A ready-to-use checklist with 37 items in 7 sections, covering Retailer Requirements, External Signage, Internal Promotional Signage, POS, Scratch Cards, Play Stations and Kiosks and more. Use it as-is in InspectLoop, or adapt it to your own standards in minutes.

  • 7 Sections
  • 37 Items
  • 37 Yes / No checks
  • 37 Points

Use this template How audits work

1. Retailer Requirements 8 items

  1. Lottery retailer is registered and the contract is up-to-date. Yes / No 1 pt
  2. Retailer’s lottery license is clearly displayed. Yes / No 1 pt
  3. Retailer’s lottery sales meet contractual profitability targets (if applicable). Yes / No 1 pt
  4. Retailer complies with the rules of the lottery corporation and does not sell lottery tickets to:Minors, Intoxicated individuals, Lottery employees who service lottery gaming equipment, Lottery corporation employees and board members Yes / No 1 pt
  5. Retailer ensures that all staff adheres to lottery regulations for selling, validating, redeeming, and canceling lottery tickets. Yes / No 1 pt
  6. Staff is trained in ID screening. Yes / No 1 pt
  7. Staff is trained on lottery equipment including terminals, dispensers, and kiosks. Yes / No 1 pt
  8. Retailer immediately reports out-of-order lottery equipment. Yes / No 1 pt

2. External Signage 3 items

  1. Lottery a-boards, banners, and promotional signage are clearly visible to passing pedestrians and vehicles. Yes / No 1 pt
  2. Illuminated jackpot/promotional signage is in good repair with no burnt-out lights, chips, or scratches. Yes / No 1 pt
  3. Legally required door and window displays are present and visible to persons entering the store. Yes / No 1 pt

3. Internal Promotional Signage 5 items

  1. Lottery play stations are clearly marked. Yes / No 1 pt
  2. Jackpot digital signage, if applicable, has access to store’s wireless network so that jackpot can be updated in real time. Yes / No 1 pt
  3. Wobblers are current and in good repair (no tearing, creases). Yes / No 1 pt
  4. Lottery floor mats are regularly cleaned and there are no stains or fraying. Yes / No 1 pt
  5. Lottery floor decals are in good repair (no fading and peeling). Yes / No 1 pt

4. POS 3 items

  1. POS is merchandised according to lottery planogram. Yes / No 1 pt
  2. Draw times are posted. Yes / No 1 pt
  3. “Lucky Retailer” notice for large winning tickets is clearly displayed (if applicable). Yes / No 1 pt

5. Scratch Cards 6 items

  1. New promotional scratch cards are activated on time. Yes / No 1 pt
  2. Scratch card facings comply with lottery planogram. Yes / No 1 pt
  3. Dispensers are free from dust, scratches, chips. Yes / No 1 pt
  4. Scratch cards are well-stocked. Yes / No 1 pt
  5. Scratch card sales and stock are reconciled. Yes / No 1 pt
  6. Unsold scratch cards are returned by the lottery’s stated deadline. Yes / No 1 pt

6. Play Stations and Kiosks 8 items

  1. Retailer ensures that pathways to lottery play stations and kiosks are free from debris and obstructions. Yes / No 1 pt
  2. Staff have a clear line of sight to lottery play stations and kiosks to prevent use by minors and other prohibited individuals. Yes / No 1 pt
  3. Illuminated signs, snap frames, headers, and shelves are in good repair. Yes / No 1 pt
  4. Online play stations are working properly. Yes / No 1 pt
  5. Digital signage is in good working order with up-to-date promotions. Yes / No 1 pt
  6. Literature holders are well stocked. Yes / No 1 pt
  7. Scratchers and pencils are available. Yes / No 1 pt
  8. Trash receptacle is present and not overflowing. Yes / No 1 pt

7. Staff 4 items

  1. Staff is aware of current lottery promotions and jackpot totals. Yes / No 1 pt
  2. Staff understands how each lottery game is played. Yes / No 1 pt
  3. Regular lottery customers are personally greeted. Yes / No 1 pt
  4. Customers with winning tickets are asked if they would like to purchase another ticket with their winnings. Yes / No 1 pt

About this template

This checklist is part of the InspectLoop template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In InspectLoop you can add photos, assign corrective actions, require sign-off and compare results across sites.

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