Checklist template

Age-restricted sales compliance for convenience stores

A ready-to-use checklist with 109 items in 6 sections, covering ID procedure, Register prompts, Signage, Training, Mystery shop results, Records. Use it as-is in InspectLoop, or adapt it to your own standards in minutes.

  • 6 Sections
  • 109 Items
  • 86 Yes / No checks
  • 7 Scored ratings
  • 121 Points

Use this template How audits work

1. ID procedure 19 items

  1. Cashiers asked could state the carding age set by company policy Yes / No 1 pt
  2. The cashier takes the ID in hand rather than viewing it through a wallet window Yes / No 1 pt
  3. The cashier compares the photo on the ID with the customer Yes / No 1 pt
  4. The cashier checks the date of birth against the minimum age for the product being sold Yes / No 1 pt
  5. The cashier checks that the ID has not expired Yes / No 1 pt
  6. A list of the ID types accepted under local regulation is posted at each register Yes / No 1 pt
  7. An ID checking guide or reference book for out-of-area IDs is at the counter Yes / No 1 pt
  8. An ID scanner is at each register where company policy calls for one Yes / No 1 pt
  9. The ID scanner read a test ID correctly during the visit Yes / No 1 pt
  10. Cashiers asked could name two security features of the local driver's license Yes / No 1 pt
  11. Cashiers refuse the sale when no ID is shown, as confirmed by observation or by the refusal log Yes / No 1 pt
  12. Cashiers asked could explain what to do when an adult appears to be buying for a minor Yes / No 1 pt
  13. Cashiers asked know that alcohol is refused to a customer who appears intoxicated Yes / No 1 pt
  14. Cashiers asked know that a regular customer within the carding age is still asked for ID Yes / No 1 pt
  15. A "born on or before" date reference for each product category is current at the register Yes / No 1 pt
  16. Cashiers asked know that a companion's word about the customer's age is not accepted in place of ID Yes / No 1 pt
  17. Age-restricted sales observed during the visit Number
  18. Observed sales where ID was requested Number
  19. ID checking observed at the register Rating
    • Every step followed on each sale 5 pts
    • ID requested but not examined closely 3 pts
    • ID not requested when it should have been 1 pt

2. Register prompts 17 items

  1. Scanning a tobacco or nicotine product brings up an age prompt on the register Yes / No 1 pt
  2. Scanning an alcohol product brings up an age prompt on the register Yes / No 1 pt
  3. Selling a lottery product brings up an age prompt where local regulation sets a minimum age Yes / No 1 pt
  4. The age prompt requires a date of birth or an ID scan before the sale can continue Yes / No 1 pt
  5. The prompt cannot be passed with a single bypass key, as tested during the visit Yes / No 1 pt
  6. On the sales observed, the cashier entered the date of birth from the ID rather than a made-up date Yes / No 1 pt
  7. The latest weekly register report of age-prompt overrides carries the manager's initials Yes / No 1 pt
  8. Age-prompt overrides or default dates on the latest register report Number
  9. Vaping products and nicotine pouches are flagged as age-restricted in the price book, on a scan of 3 items Yes / No 1 pt
  10. Newly listed age-restricted items scanned during the visit triggered the prompt Yes / No 1 pt
  11. Rolling papers, lighters and other items restricted by company policy trigger the prompt where required Yes / No 1 pt
  12. The register blocks alcohol sales outside the permitted hours where local regulation limits hours Yes / No 1 pt
  13. The register clock shows the correct date and time Yes / No 1 pt
  14. Self-checkout units, where present, call an attendant for age-restricted items Yes / No 1 pt
  15. Each cashier is signed on under their own number so age-restricted sales trace to a person Yes / No 1 pt
  16. Cashiers under the minimum selling age call an authorized employee to complete the sale where local regulation requires it Yes / No 1 pt
  17. Reliability of register age prompts on the items tested Rating
    • Prompted on every item 5 pts
    • One item did not prompt 3 pts
    • Several items did not prompt 1 pt

3. Signage 18 items

  1. The minimum-age sign for tobacco and nicotine products required by local regulation is posted at each register Yes / No 1 pt
  2. The minimum-age sign for alcohol is posted at the register or the alcohol display Yes / No 1 pt
  3. The minimum-age sign for lottery is posted at the lottery terminal where local regulation requires it Yes / No 1 pt
  4. Required signs are the current official version, not faded or handwritten copies Yes / No 1 pt
  5. Required signs are not covered by merchandise or other signs Yes / No 1 pt
  6. A "we check ID" sign faces customers at the entrance or the counter Yes / No 1 pt
  7. The birth date calendar or "born before" sign shows today's date or the current month Yes / No 1 pt
  8. The tobacco retail license is displayed as required by local regulation Yes / No 1 pt
  9. The alcohol license is displayed as required by local regulation Yes / No 1 pt
  10. The licenses on display have not expired Yes / No 1 pt
  11. Expiry date of the tobacco retail license Date
  12. Expiry date of the alcohol license Date
  13. Health warning signs for tobacco or alcohol are posted where local regulation requires them Yes / No 1 pt
  14. Tobacco and vaping products are kept behind the counter or in a locked case, out of customers' reach Yes / No 1 pt
  15. No tobacco or vaping advertising is placed where local regulation prohibits it Yes / No 1 pt
  16. Alcohol is displayed only in the areas permitted by the store's license Yes / No 1 pt
  17. The lottery agent certificate or retailer license is displayed at the lottery counter Yes / No 1 pt
  18. Required age-restriction signs Rating
    • All posted, current and visible 5 pts
    • One sign missing or outdated 3 pts
    • Several missing 1 pt

4. Training 19 items

  1. Every cashier on today's schedule has a completed age-restricted sales training record Yes / No 1 pt
  2. New cashiers completed the training before working a register alone Yes / No 1 pt
  3. Refresher training was completed within the interval set by company policy Yes / No 1 pt
  4. Date of the most recent refresher training session Date
  5. Each cashier signed an acknowledgment of the company's age-restricted sales policy Yes / No 1 pt
  6. Signed acknowledgments are kept in the store's training file Yes / No 1 pt
  7. Cashiers hold the alcohol seller or server certification where local regulation requires it Yes / No 1 pt
  8. The store manager has completed the manager-level training on age-restricted sales Yes / No 1 pt
  9. Cashiers asked know the minimum age for tobacco in their jurisdiction Yes / No 1 pt
  10. Cashiers asked know the minimum age for alcohol in their jurisdiction Yes / No 1 pt
  11. Cashiers asked know the minimum age for lottery in their jurisdiction Yes / No 1 pt
  12. Cashiers asked know the personal consequences of selling to a minor, such as fines or loss of employment Yes / No 1 pt
  13. Cashiers asked know they have management's backing when they refuse a sale Yes / No 1 pt
  14. The training material on file covers how to refuse a sale politely and what to say Yes / No 1 pt
  15. The training material on file covers fake, altered and borrowed IDs Yes / No 1 pt
  16. Age-restricted sales appear in the shift meeting notes or on the communication board within the last month Yes / No 1 pt
  17. Cashiers on the roster Number
  18. Cashiers with training current Number
  19. Cashier knowledge when questioned Rating
    • Confident and correct 5 pts
    • Correct with hesitation 3 pts
    • Incorrect answers 1 pt

5. Mystery shop results 18 items

  1. The store is enrolled in the company's age-restricted mystery shop program Yes / No 1 pt
  2. Date of the most recent mystery shop Date
  3. Result of the most recent mystery shop Rating
    • Passed 5 pts
    • Failed 1 pt
  4. Mystery shops conducted in the last 12 months Number
  5. Mystery shops passed in the last 12 months Number
  6. Mystery shop results are shared with the cashier involved within the time set by company policy Yes / No 1 pt
  7. A passed shop is recognized with the reward or card set by the company program Yes / No 1 pt
  8. A failed shop was followed by retraining of the cashier before their next register shift Yes / No 1 pt
  9. A failed shop was followed by the disciplinary step set by company policy Yes / No 1 pt
  10. The store manager can show the report of each mystery shop of the last 12 months Yes / No 1 pt
  11. Mystery shop results are posted on the team communication board without naming the cashier Yes / No 1 pt
  12. The store passed its most recent compliance check by the regulator or law enforcement Yes / No 1 pt
  13. Date of the most recent compliance check by a regulator or law enforcement Date
  14. Violations or citations for underage sales in the last 24 months Number
  15. Any citation received was reported to the district manager on the day it was received Yes / No 1 pt
  16. A written action plan exists for each failed shop or citation in the last 12 months Yes / No 1 pt
  17. A test purchase by a young-looking adult during this visit, where the company program allows it, was carded correctly Yes / No 1 pt
  18. Trend of mystery shop and compliance check results Rating
    • All passed 5 pts
    • One failure, corrected 3 pts
    • Repeated failures 1 pt

6. Records 18 items

  1. A refusal log is kept at each register or in the register system Yes / No 1 pt
  2. The refusal log has entries in the last 7 days Yes / No 1 pt
  3. Each refusal entry shows the date and time Yes / No 1 pt
  4. Each refusal entry shows the product refused Yes / No 1 pt
  5. Each refusal entry shows the reason for the refusal Yes / No 1 pt
  6. Each refusal entry shows the cashier's initials Yes / No 1 pt
  7. The refusal log carries the manager's initials for each of the last 4 weeks Yes / No 1 pt
  8. Refusals recorded in the last 7 days Number
  9. Training records are kept for the retention period set by company policy Yes / No 1 pt
  10. Incident reports are completed for confiscated or suspected fake IDs, per company policy Yes / No 1 pt
  11. Video of the register area is retained for the period set by company policy Yes / No 1 pt
  12. The camera over the register shows the customer and the cashier clearly enough to review a sale Yes / No 1 pt
  13. License renewal dates are entered in the manager's calendar or the company system Yes / No 1 pt
  14. Correspondence from the regulator is filed in the store's compliance binder Yes / No 1 pt
  15. Corrective actions from the previous age-restricted sales audit have been completed Yes / No 1 pt
  16. Name of the store manager Short text
  17. Overall compliance with age-restricted sales policy Rating
    • ID checked, prompts working, training and records current 5 pts
    • ID checked, with gaps in signs, training or records 3 pts
    • Sale made without ID or prompts bypassed 1 pt
  18. Corrective actions required Comments

About this template

This checklist is part of the InspectLoop template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In InspectLoop you can add photos, assign corrective actions, require sign-off and compare results across sites.

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