Checklist template

Lobby and common area presentation standards

A ready-to-use checklist with 119 items in 6 sections, covering Furniture, Decor, Directories, Floors, Lighting, Odour. Use it as-is in InspectLoop, or adapt it to your own standards in minutes.

  • 6 Sections
  • 119 Items
  • 107 Yes / No checks
  • 6 Scored ratings
  • 137 Points

Use this template How audits work

1. Furniture 20 items

  1. Area inspected Choice
    • Main lobby
    • Elevator lobbies and corridors
    • Shared lounge or atrium
    • All common areas
  2. Lobby seating is arranged according to the approved furniture plan Yes / No 1 pt
  3. Every seat and table shown on the furniture plan is present Yes / No 1 pt
  4. Upholstery is free of stains Yes / No 1 pt
  5. Upholstery is free of tears, split seams and worn-through patches Yes / No 1 pt
  6. Seat cushions keep their shape, with no sagging Yes / No 1 pt
  7. Leather and vinyl surfaces are free of cracks and peeling Yes / No 1 pt
  8. Chair and sofa legs are firm, with no wobble when sat on Yes / No 1 pt
  9. Chair and table legs have their glides or felt pads Yes / No 1 pt
  10. Table tops are free of scratches, rings and chipped edges Yes / No 1 pt
  11. Furniture pieces within a seating group match in style and finish Yes / No 1 pt
  12. No office chair, folding table or other stray furniture has been added to the lobby Yes / No 1 pt
  13. The reception or concierge desk front is free of scuffs, chipped laminate and kick marks Yes / No 1 pt
  14. The reception desk top holds only the items allowed by the standard Yes / No 1 pt
  15. Cables, chargers and power strips at the reception desk are hidden from visitors Yes / No 1 pt
  16. Charging outlets and USB ports built into the furniture work Yes / No 1 pt
  17. Waste and recycling receptacles in the lobby are the approved model Yes / No 1 pt
  18. Lobby receptacles are less than three-quarters full Yes / No 1 pt
  19. Outdoor furniture at the entrance is free of dirt, bird droppings and rust Yes / No 1 pt
  20. Condition of lobby furniture Rating
    • Like new 5 pts
    • Light wear 4 pts
    • Visible stains or damage 2 pts
    • Pieces unfit for use 1 pt

2. Decor 20 items

  1. Live plants are healthy, with no dead or yellow leaves Yes / No 1 pt
  2. Plant containers are clean, with no water stains on the floor beneath them Yes / No 1 pt
  3. No litter or cups have been left in planters Yes / No 1 pt
  4. Artificial plants are free of dust and fading Yes / No 1 pt
  5. Artwork hangs level Yes / No 1 pt
  6. Artwork frames and glazing are free of damage and dust Yes / No 1 pt
  7. Art and wall features are lit by their picture lights or accent lights Yes / No 1 pt
  8. Wall finishes in the lobby are free of scuffs, chips and peeling Yes / No 1 pt
  9. Feature walls (stone, wood, metal panels) are free of stains and loose pieces Yes / No 1 pt
  10. Corner guards and wall protection are intact where luggage and carts pass Yes / No 1 pt
  11. Elevator doors and frames in the lobby are free of scratches, dents and peeling film Yes / No 1 pt
  12. No protective moving pads or temporary floor covering have been left in a passenger elevator cab after a move Yes / No 1 pt
  13. Glass doors, sidelights and partitions are free of scratches, chips and lifting film Yes / No 1 pt
  14. Metal finishes (door pulls, handrails, kick plates) are polished, with no tarnish Yes / No 1 pt
  15. Seasonal decorations are those approved by building management and are within their display dates Yes / No 1 pt
  16. Seasonal decorations do not block exits, sprinklers or fire alarm devices Yes / No 1 pt
  17. No personal or tenant items (posters, flyers, floor mats, displays) have been placed in the common area without approval Yes / No 1 pt
  18. The fountain or water feature runs clean, with no scale or algae Yes / No 1 pt
  19. Window treatments in the lobby hang evenly, at the same height Yes / No 1 pt
  20. Visual impression of the lobby on entry Rating
    • Welcoming and well kept 5 pts
    • Tidy with small flaws 3 pts
    • Tired or cluttered 1 pt

3. Directories 21 items

  1. The building directory lists every current tenant Yes / No 1 pt
  2. The building directory lists no tenant that has moved out Yes / No 1 pt
  3. Suite numbers on the directory match the numbers on the suite doors Yes / No 1 pt
  4. Tenant names are spelled and capitalized as the tenants have approved Yes / No 1 pt
  5. Directory strips or inserts are of one typeface and size Yes / No 1 pt
  6. The directory glass or screen is clean Yes / No 1 pt
  7. The digital directory screen is on, with no frozen image or error message Yes / No 1 pt
  8. The touch function of the digital directory responded when tried Yes / No 1 pt
  9. The directory is lit and can be read from 6 ft (2 m) Yes / No 1 pt
  10. Floor directories in elevator lobbies match the main directory Yes / No 1 pt
  11. Suite identification signs along the corridors are of the building standard design Yes / No 1 pt
  12. The building name and street number at the entrance are complete and legible Yes / No 1 pt
  13. Restroom, stair and elevator signs are in place on every floor inspected Yes / No 1 pt
  14. The hours of the building or the management office are posted and current Yes / No 1 pt
  15. The contact number for building management or security is posted in the lobby Yes / No 1 pt
  16. Notices in the lobby and elevators are in the approved frames, not taped to walls Yes / No 1 pt
  17. Notices in the lobby and elevators are dated and still current Yes / No 1 pt
  18. The "you are here" evacuation plans are posted where required by local regulation Yes / No 1 pt
  19. Directory entries found wrong or out of date during this inspection Number
  20. Date of the last update of the building directory Date
  21. Accuracy and presentation of the directories Rating
    • Accurate and clean 5 pts
    • One or two errors 3 pts
    • Out of date or not working 1 pt

4. Floors 19 items

  1. Entrance mats are in place at every exterior door Yes / No 1 pt
  2. Entrance mats lie flat, with no curled edges or ripples Yes / No 1 pt
  3. Entrance mats are the approved model and color, with any logo facing the arriving visitor Yes / No 1 pt
  4. Stone and tile floors show no etching, staining or discoloration that cleaning has not removed Yes / No 1 pt
  5. Floor tiles or planks that were replaced match the surrounding floor in color and pattern Yes / No 1 pt
  6. Stone and tile floors are free of cracks and chips Yes / No 1 pt
  7. Grout and caulk joints are complete, with no missing or crumbling lengths Yes / No 1 pt
  8. Floors are free of spills, footprints and tracked-in water Yes / No 1 pt
  9. Carpet in the corridors is free of stains Yes / No 1 pt
  10. Carpet is free of frayed seams and lifting edges Yes / No 1 pt
  11. Transition strips between carpet and hard floor lie flat and are of one finish Yes / No 1 pt
  12. Baseboards are attached along their full length, with no gaps or chipped paint Yes / No 1 pt
  13. Area rugs in seating groups lie flat and square to the furniture Yes / No 1 pt
  14. Stair treads and nosings visible from the lobby are intact and of a matching finish Yes / No 1 pt
  15. Cleaning carts, floor machines and vacuum cords are out of visitors' sight during occupied hours Yes / No 1 pt
  16. Floor boxes and expansion joint covers are flush and secure Yes / No 1 pt
  17. No salt or ice-melt residue shows on floors or mats in winter Yes / No 1 pt
  18. The sidewalk and entrance landing outside the lobby doors are free of litter, gum and cigarette ends Yes / No 1 pt
  19. Appearance of the lobby floors Rating
    • Clean and even throughout 5 pts
    • Clean with worn areas 3 pts
    • Dirty or damaged 1 pt

5. Lighting 18 items

  1. Every light fixture in the lobby is working Yes / No 1 pt
  2. Lamps in the lobby are of the same color temperature Yes / No 1 pt
  3. Chandeliers and pendant fixtures are free of dust and cobwebs Yes / No 1 pt
  4. Pendant fixtures hang level, at their set height Yes / No 1 pt
  5. Lenses and diffusers are in place, clean and unyellowed Yes / No 1 pt
  6. No dead insects are visible inside light fixtures Yes / No 1 pt
  7. Recessed downlights have their trim rings seated flush with the ceiling Yes / No 1 pt
  8. Cove and accent lighting runs without dark gaps Yes / No 1 pt
  9. Table and floor lamps have straight, clean shades Yes / No 1 pt
  10. Table and floor lamps are switched on during occupied hours Yes / No 1 pt
  11. Lighting scenes or dimmer levels are at the setting for the time of day Yes / No 1 pt
  12. Display cases and tenant showcase windows facing the lobby are lit during occupied hours Yes / No 1 pt
  13. Corridor lighting is even from one end to the other, with no dark stretch Yes / No 1 pt
  14. Entrance canopy and vestibule lights all work Yes / No 1 pt
  15. Lobby lights visible from the street after hours are on, per the building standard Yes / No 1 pt
  16. Daylight glare on the reception desk and the directory screen is controlled by shades or film Yes / No 1 pt
  17. Lamps or fixtures found out during this inspection Number
  18. Lighting of the lobby and common areas Rating
    • Even and fully working 5 pts
    • One or two lamps out or mismatched 3 pts
    • Dark areas or many lamps out 1 pt

6. Odour 21 items

  1. No odor other than the approved scent is noticeable on entering the lobby from outside Yes / No 1 pt
  2. No odor of tobacco or vaping reaches the lobby from the entrance Yes / No 1 pt
  3. No food or cooking odor from tenants or a food court reaches the lobby Yes / No 1 pt
  4. No odor of waste comes from lobby receptacles Yes / No 1 pt
  5. No musty or damp odor is noticeable in corridors or stairwells Yes / No 1 pt
  6. No sewer odor is noticeable near restrooms, floor drains or the janitor closet Yes / No 1 pt
  7. No odor of cleaning chemicals lingers during occupied hours Yes / No 1 pt
  8. No odor of paint, adhesive or construction work reaches occupied common areas Yes / No 1 pt
  9. Elevator cabs are free of stale or unpleasant odors Yes / No 1 pt
  10. Common area restrooms are free of odor at the door Yes / No 1 pt
  11. The scent diffuser or ambient scenting system is working Yes / No 1 pt
  12. The scent in use is the one approved by building management Yes / No 1 pt
  13. The scent level is light, not overpowering to a person entering Yes / No 1 pt
  14. Scent cartridges or refills are within their replacement date Yes / No 1 pt
  15. No plug-in or aerosol air freshener has been added by staff or tenants Yes / No 1 pt
  16. Smoking receptacles outside stand at the distance from the doors required by local regulation Yes / No 1 pt
  17. Smoking receptacles have been emptied Yes / No 1 pt
  18. Vestibule doors close fully, keeping outside odors and exhaust fumes out Yes / No 1 pt
  19. Name of the property manager or person inspecting Short text
  20. Overall presentation of the lobby and common areas Rating
    • Furniture, finishes, lighting and directories all to standard 5 pts
    • A few items to correct, none noticeable on entry 3 pts
    • Defects a visitor notices on entry 1 pt
  21. Items to correct, with the person responsible for each Comments

About this template

This checklist is part of the InspectLoop template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In InspectLoop you can add photos, assign corrective actions, require sign-off and compare results across sites.

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