Checklist template

Cashier and attendant cash handling for parking facilities

A ready-to-use checklist with 100 items in 6 sections, covering Floats, Shift counts, Drops, Voids, Manual gate lifts, Deposits. Use it as-is in InspectLoop, or adapt it to your own standards in minutes.

  • 6 Sections
  • 100 Items
  • 83 Yes / No checks
  • 5 Scored ratings
  • 108 Points

Use this template How audits work

1. Floats 17 items

  1. Each cashier is issued a personal float and signs for it at the start of the shift Yes / No 1 pt
  2. The float amount issued matches the standard float set by company policy for the booth Yes / No 1 pt
  3. Float counted in the booth drawer inspected at the time of the visit (dollars) Number
  4. The float counted during the visit, after removing sales, equals the amount signed for Yes / No 1 pt
  5. Floats are counted by the cashier in front of the supervisor at issue Yes / No 1 pt
  6. Unissued floats are kept in the safe in sealed, labeled bags Yes / No 1 pt
  7. The float mix of coins and small bills is enough to make change for the highest common fare without leaving the booth Yes / No 1 pt
  8. Change orders from the bank or change fund are recorded on the float log with two signatures Yes / No 1 pt
  9. No cashier shares a drawer or float with another cashier during the same shift Yes / No 1 pt
  10. Valet attendants and lot attendants who collect fees carry only the float issued to them, in a company pouch Yes / No 1 pt
  11. Personal money is not kept in the booth, the drawer or the attendant's pouch Yes / No 1 pt
  12. IOUs, personal checks and foreign currency are absent from the float Yes / No 1 pt
  13. Surprise float counts by a supervisor are recorded at the frequency set by company policy Yes / No 1 pt
  14. Date of the last surprise float count Date
  15. Float shortages found on a surprise count were written up and signed by the cashier Yes / No 1 pt
  16. The booth cash drawer locks when closed Yes / No 1 pt
  17. The cashier on shift holds the only key to the booth cash drawer Yes / No 1 pt

2. Shift counts 19 items

  1. Each cashier logs in to the fee computer with a personal code at the start of the shift Yes / No 1 pt
  2. No cashier code is written down in the booth Yes / No 1 pt
  3. Cashiers log out of the fee computer before leaving the booth for a break Yes / No 1 pt
  4. The cashier prints or closes a shift report at the end of every shift Yes / No 1 pt
  5. The cashier counts the drawer without seeing the system total first (blind count) Yes / No 1 pt
  6. The count is written on a shift sheet showing bills and coins by denomination Yes / No 1 pt
  7. A supervisor recounts the cash and signs the shift sheet Yes / No 1 pt
  8. The over or short for each shift is calculated and written on the shift sheet Yes / No 1 pt
  9. Largest cashier over or short in the last 7 days (dollars) Number
  10. Shifts in the last 7 days with an over or short above the limit set by company policy Number
  11. Overs are deposited and reported, not kept in the booth to cover later shortages Yes / No 1 pt
  12. Cashiers who exceed the over and short limit repeatedly have a documented coaching or disciplinary record Yes / No 1 pt
  13. Tickets collected during the shift are bundled, labeled with the cashier and date, and turned in with the cash Yes / No 1 pt
  14. The number of tickets in the bundle agrees with the transaction count on the shift report, on one shift sampled Yes / No 1 pt
  15. A relief cashier covering a break uses a separate login and drawer Yes / No 1 pt
  16. Receipts are offered to every cash customer, as observed on three transactions Yes / No 1 pt
  17. Large bills are checked with a counterfeit detection pen or detector at the booth Yes / No 1 pt
  18. The fee display facing the customer works and shows the amount due Yes / No 1 pt
  19. Accuracy of shift counts over the last 7 days Rating
    • Every shift within the limit 5 pts
    • One or two shifts over the limit 3 pts
    • Frequent or large variances 1 pt

3. Drops 16 items

  1. Cash above the booth limit set by company policy is dropped during the shift Yes / No 1 pt
  2. Cash in the booth drawer above the float at the time of the visit (dollars) Number
  3. Each drop is sealed in a numbered tamper-evident bag or envelope Yes / No 1 pt
  4. The drop slip shows the amount, the time, the cashier and the bag number Yes / No 1 pt
  5. Drops go into a drop safe that the cashier cannot open Yes / No 1 pt
  6. The drop safe is bolted to the floor or the structure Yes / No 1 pt
  7. The drop safe log is signed by the cashier and a witness for each drop Yes / No 1 pt
  8. Bags removed from the drop safe are checked against the drop log by two people Yes / No 1 pt
  9. Unused tamper-evident bags are kept by the supervisor and issued by number Yes / No 1 pt
  10. The booth door is locked while the cashier is counting or preparing a drop Yes / No 1 pt
  11. Cash is carried from the booths to the office at times that vary from day to day Yes / No 1 pt
  12. After dark, cash is carried between the booths and the office by two people Yes / No 1 pt
  13. The booth window or pass tray is the only opening used to take payment Yes / No 1 pt
  14. A sign states that the attendant cannot open the safe, where company policy requires it Yes / No 1 pt
  15. The end-of-shift drop is made before the cashier leaves the booth for the last time Yes / No 1 pt
  16. Compliance with the booth cash limit during the visit Rating
    • Drawer at or below the limit 5 pts
    • Slightly over, drop in progress 3 pts
    • Well over the limit with no drop made 1 pt

4. Voids 15 items

  1. A void requires a supervisor code or key that cashiers do not hold Yes / No 1 pt
  2. Voided transactions in the last 7 days Number
  3. Every void in the last 7 days has the original ticket or receipt attached Yes / No 1 pt
  4. The reason for each void is written and signed by the supervisor at the time Yes / No 1 pt
  5. Voids are reviewed by cashier on the weekly report, and outliers are questioned Yes / No 1 pt
  6. No void was processed after the vehicle had already left, checked against exit times on five voids Yes / No 1 pt
  7. "No sale" drawer openings are counted on the shift report and reviewed Yes / No 1 pt
  8. "No sale" drawer openings on the shift sampled Number
  9. Cancelled transactions restarted at a lower fee are identified on the transaction log and explained Yes / No 1 pt
  10. Cash refunds are paid only by a supervisor Yes / No 1 pt
  11. A refund slip is signed by the customer Yes / No 1 pt
  12. Tickets keyed in manually instead of read by the machine are listed on the shift report with a reason Yes / No 1 pt
  13. Unreadable or damaged tickets are kept with the shift bundle Yes / No 1 pt
  14. Cashiers do not ring their own parking, or that of relatives, per company policy Yes / No 1 pt
  15. Supporting documents for voids and refunds sampled Rating
    • Complete for every transaction 5 pts
    • Missing for some 3 pts
    • Missing for most 1 pt

5. Manual gate lifts 15 items

  1. The count of manual gate lifts per lane is printed on the daily report Yes / No 1 pt
  2. Manual gate lifts recorded in the last 7 days Number
  3. Each manual gate lift is entered on a log with the time, the lane, the reason and the employee Yes / No 1 pt
  4. The number of log entries agrees with the system's manual lift count for the day sampled Yes / No 1 pt
  5. Unlogged gate lifts are followed up with the cashier on shift and the result is recorded Yes / No 1 pt
  6. The manual gate button or key switch in the booth is covered, sealed or requires a code Yes / No 1 pt
  7. Remote gate openings from the office or command center are recorded under the operator's own login Yes / No 1 pt
  8. Gate arms are not left raised during operating hours without written approval from the manager Yes / No 1 pt
  9. Free exits granted for equipment failure are supported by a service call number Yes / No 1 pt
  10. Lane camera footage was viewed for a sample of three manual lifts, and each matched the logged reason Yes / No 1 pt
  11. While a gate arm is broken, the lane is staffed or closed and its exits are recorded by hand Yes / No 1 pt
  12. Emergency vehicle and tow truck passages are logged like any other manual lift Yes / No 1 pt
  13. Attendants do not let vehicles tailgate through the gate behind a paying vehicle, as observed during the visit Yes / No 1 pt
  14. The intercom call log shows the operator, the lane and the outcome of each call that ended in a gate opening Yes / No 1 pt
  15. Control of manual gate lifts Rating
    • Every lift logged and explained 5 pts
    • Some lifts unexplained 3 pts
    • Lifts not tracked 1 pt

6. Deposits 18 items

  1. A deposit is prepared for every operating day Yes / No 1 pt
  2. The deposit is prepared by one person and verified by a second, both signing the deposit slip Yes / No 1 pt
  3. The deposit total equals the sum of the shift sheets and drops for that day Yes / No 1 pt
  4. Deposit bags are sealed and their numbers recorded on the deposit log Yes / No 1 pt
  5. Deposits waiting for pickup are kept in the safe and never in a desk or cabinet Yes / No 1 pt
  6. Days of deposits held in the safe at the time of the visit Number
  7. The armored carrier signs the deposit log for each bag collected Yes / No 1 pt
  8. The identity of the armored carrier guard is checked against the carrier's list before bags are handed over Yes / No 1 pt
  9. Where employees take deposits to the bank, the time and route are varied from day to day Yes / No 1 pt
  10. Where employees take deposits to the bank, two people go together Yes / No 1 pt
  11. Bank-validated deposit slips or carrier receipts are matched to the deposit log within the period set by company policy Yes / No 1 pt
  12. Bank adjustments (shortages, counterfeit bills) are traced back to the day and the cashier Yes / No 1 pt
  13. The safe combination is known only to the employees named on the access list Yes / No 1 pt
  14. Date the safe combination was last changed Date
  15. The safe is locked and its dial spun when no one is counting Yes / No 1 pt
  16. Name of the supervisor on duty Short text
  17. Overall cash handling by cashiers and attendants Rating
    • Strong 5 pts
    • Partial 3 pts
    • Weak 1 pt
  18. Variances found and corrective actions Comments

About this template

This checklist is part of the InspectLoop template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In InspectLoop you can add photos, assign corrective actions, require sign-off and compare results across sites.

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