Checklist template

Waxing and lash studio operations

A ready-to-use checklist with 119 items in 6 sections, covering Booking, Room setup, Service protocol, Aftercare, Memberships, Cleanliness. Use it as-is in InspectLoop, or adapt it to your own standards in minutes.

  • 6 Sections
  • 119 Items
  • 101 Yes / No checks
  • 7 Scored ratings
  • 136 Points

Use this template How audits work

1. Booking 17 items

  1. The menu lists each waxing area with its price and duration Yes / No 1 pt
  2. The menu lists each lash service (classic set, volume set, fill, lift, tint) with its price and duration Yes / No 1 pt
  3. Service times in today's book match the company timing guide Yes / No 1 pt
  4. Lash fills are booked only within the fill window set by company policy, and later visits as a new set Yes / No 1 pt
  5. New lash and tint guests are booked for the patch test required by company policy Yes / No 1 pt
  6. First-time waxing guests are told at booking to arrive with hair about 1/4 in (6 mm) long Yes / No 1 pt
  7. Guests are asked at booking about retinoid or acne medication and recent peels Yes / No 1 pt
  8. Lash guests are told at booking to arrive without eye makeup or contact lenses Yes / No 1 pt
  9. A signed intake and consent form is on file for each of 5 guests served today Yes / No 1 pt
  10. Intake forms are renewed at the interval set by company policy Yes / No 1 pt
  11. Parental consent is on file for each minor served, as required by company policy and local regulation Yes / No 1 pt
  12. Technicians' licenses are displayed as required by local regulation Yes / No 1 pt
  13. Each technician performs only the services marked as certified in the company training record Yes / No 1 pt
  14. No-shows are recorded in the booking system Yes / No 1 pt
  15. Minutes the guest observed waited past the booked time Number
  16. Services booked for today Number
  17. Booking and check-in Rating
    • Screened, consented and on time 5 pts
    • On time with screening or forms incomplete 3 pts
    • Forms missing or guests kept waiting 1 pt

2. Room setup 21 items

  1. The treatment table has fresh paper or a clean sheet for each guest Yes / No 1 pt
  2. The wax pot is covered when not in use Yes / No 1 pt
  3. The wax temperature is within the range stated by the wax manufacturer Yes / No 1 pt
  4. The rim and outside of the wax pot are free of drips Yes / No 1 pt
  5. Both hard wax and soft wax are ready where the menu requires them Yes / No 1 pt
  6. Applicator sticks are kept in a covered container Yes / No 1 pt
  7. Applicator sticks are stocked in the sizes for brow, lip, body and bikini work Yes / No 1 pt
  8. Pre-wax cleanser, pre-wax oil or powder, post-wax lotion and wax remover are at the station in labeled bottles Yes / No 1 pt
  9. Disposable underwear and cleansing wipes are offered for bikini services Yes / No 1 pt
  10. The room door closes fully and the table cannot be seen from the corridor Yes / No 1 pt
  11. The lash bed has a clean pillow cover for each guest Yes / No 1 pt
  12. Lash trays are sorted and labeled by curl, length and diameter Yes / No 1 pt
  13. Lash adhesive bottles are marked with the date they were opened Yes / No 1 pt
  14. No opened lash adhesive is older than the period stated by its manufacturer Yes / No 1 pt
  15. Lash adhesive is stored upright, closed and away from heat Yes / No 1 pt
  16. The hygrometer in the lash room shows humidity within the range stated for the adhesive in use Yes / No 1 pt
  17. Eye pads, tape, micro-brushes and disposable lash wands are stocked in the lash room Yes / No 1 pt
  18. The magnifying lamp or ring light in each room works Yes / No 1 pt
  19. Humidity reading in the lash room (%) Number
  20. Wax pot temperature (°F or °C) Number
  21. Readiness of treatment rooms Rating
    • Fully set for the next guest 5 pts
    • Minor items missing 3 pts
    • Room not reset between guests 1 pt

3. Service protocol 24 items

  1. The technician put on new gloves after washing hands, before touching the guest Yes / No 1 pt
  2. The skin was cleansed and dried before wax was applied Yes / No 1 pt
  3. The wax temperature was tested on the technician's wrist before the first application Yes / No 1 pt
  4. A new applicator stick was used for every dip into the wax pot Yes / No 1 pt
  5. Wax was applied in the direction of hair growth and removed against it Yes / No 1 pt
  6. The skin was held taut at each pull Yes / No 1 pt
  7. No area was waxed more than twice Yes / No 1 pt
  8. Stray hairs were tweezed rather than waxed again Yes / No 1 pt
  9. No wax was applied over moles, broken skin, sunburn or varicose veins Yes / No 1 pt
  10. A service was declined or adapted for a guest using retinoids on the area Yes / No 1 pt
  11. The brow shape was agreed with the guest in a mirror before waxing Yes / No 1 pt
  12. Wax residue was removed and post-wax lotion applied Yes / No 1 pt
  13. The guest was left alone to undress and given a drape or towel Yes / No 1 pt
  14. The lash technician asked about the look wanted and assessed the natural lashes before choosing curl and length Yes / No 1 pt
  15. The lower lashes were fully covered with eye pads or tape before application Yes / No 1 pt
  16. The natural lashes were cleansed and primed before application Yes / No 1 pt
  17. Each extension or fan is attached to a single natural lash, checked by separating lashes at the end of the service Yes / No 1 pt
  18. Extensions sit about 1 mm (0.04 in) from the eyelid and do not touch the skin Yes / No 1 pt
  19. The adhesive drop was replaced about every 20 minutes Yes / No 1 pt
  20. The lashes were dried with a fan or mister before the guest's eyes were opened Yes / No 1 pt
  21. Lash lift and tint solutions were timed with a timer to the manufacturer's instructions Yes / No 1 pt
  22. The service ended within the booked duration Yes / No 1 pt
  23. Waxing technique observed Rating
    • Clean, quick and by the protocol 5 pts
    • One or two lapses, such as a missed patch or wax residue left 3 pts
    • Double dipping or repeated passes 1 pt
  24. Lash application observed Rating
    • Isolated, even and off the skin 5 pts
    • A few stuck or uneven lashes 3 pts
    • Lashes stuck together or touching the lid 1 pt

4. Aftercare 19 items

  1. The waxing guest was told to avoid hot baths, saunas, sun exposure and exercise for 24 hours Yes / No 1 pt
  2. The waxing guest was told when to start exfoliating to prevent ingrown hairs Yes / No 1 pt
  3. The lash guest was told how long to keep the lashes dry Yes / No 1 pt
  4. The lash guest was told to avoid oil-based cleansers and makeup removers Yes / No 1 pt
  5. The lash guest was told not to rub or pull the extensions Yes / No 1 pt
  6. The lash guest was shown how to cleanse and brush the lashes Yes / No 1 pt
  7. The lash guest was told to return for a fill within the fill window set by company policy Yes / No 1 pt
  8. A lash lift guest was told to keep the lashes away from water and steam for 24 hours Yes / No 1 pt
  9. The guest was told which reactions are normal and when to call the studio Yes / No 1 pt
  10. An aftercare card or message was given to the guest Yes / No 1 pt
  11. Reactions reported by guests are recorded in the guest file Yes / No 1 pt
  12. Reactions reported by guests are passed to the studio manager the same day Yes / No 1 pt
  13. Professional removal is offered to guests who want their extensions taken off Yes / No 1 pt
  14. Ingrown-hair serum and lash cleanser are stocked and priced at reception Yes / No 1 pt
  15. The technician recommended an aftercare product by name Yes / No 1 pt
  16. First-time guests receive a follow-up message within the time set by company policy Yes / No 1 pt
  17. Lash retention complaints inside the guarantee period are logged with the technician's name Yes / No 1 pt
  18. Lash retention complaints in the last 30 days Number
  19. Aftercare advice observed Rating
    • Complete, with written instructions 5 pts
    • Verbal advice only or points missed 3 pts
    • No aftercare advice given 1 pt

5. Memberships 19 items

  1. Membership and wax pass plans are displayed at reception with their price Yes / No 1 pt
  2. The main terms (billing date, minimum term, cancellation notice) are shown with the plans Yes / No 1 pt
  3. The plan was offered to a non-member at checkout Yes / No 1 pt
  4. The front desk employee could state what the plan includes and how to cancel it Yes / No 1 pt
  5. Each of 3 new memberships checked has a signed agreement on the current company version Yes / No 1 pt
  6. The member received a copy of the agreement Yes / No 1 pt
  7. Cancellation requests are recorded with the date received Yes / No 1 pt
  8. Cancellation requests were processed within the notice period in the agreement Yes / No 1 pt
  9. The freeze option was explained to a member asking to cancel Yes / No 1 pt
  10. The member discount was applied correctly on 3 tickets checked Yes / No 1 pt
  11. Services remaining on a prepaid pass are shown on the receipt Yes / No 1 pt
  12. Declined membership payments are followed up from the weekly list Yes / No 1 pt
  13. The member's service was redeemed in the system at the time of the visit Yes / No 1 pt
  14. Members who have not visited in 8 weeks are contacted Yes / No 1 pt
  15. Membership sales by employee are posted in the staff area Yes / No 1 pt
  16. Active members at this studio Number
  17. New memberships sold last week Number
  18. Memberships cancelled last month Number
  19. Running of the membership program Rating
    • Offered, documented and followed up 5 pts
    • Offered but paperwork or follow-up incomplete 3 pts
    • Not offered or agreements missing 1 pt

6. Cleanliness 19 items

  1. The treatment table and face cradle were wiped with disinfectant between guests Yes / No 1 pt
  2. Wax pots are emptied and cleaned on the company schedule, with the date recorded Yes / No 1 pt
  3. Floors, trolleys and walls in the wax rooms are free of wax drips Yes / No 1 pt
  4. Each lash room has enough disinfected tweezer sets for the guests booked today Yes / No 1 pt
  5. Adhesive residue is removed from lash tweezers before they are disinfected Yes / No 1 pt
  6. Used applicator sticks, strips, lash wands and eye pads were in the bin after the service, not on the trolley Yes / No 1 pt
  7. Sheets, pillow covers and headbands are changed for each guest Yes / No 1 pt
  8. Wax pot drip collars are replaced at the interval set by company policy Yes / No 1 pt
  9. Lash tweezers are kept in a closed case between guests, not on the open trolley Yes / No 1 pt
  10. Waste bins have a lid, a liner and a foot pedal Yes / No 1 pt
  11. Sheets and pillow covers on hand cover the guests booked today Yes / No 1 pt
  12. Treatment room floors are free of hair and fallen lashes Yes / No 1 pt
  13. Lash lift and tint solutions at the station are closed and within their expiry date Yes / No 1 pt
  14. The room cleaning checklist is initialed for today Yes / No 1 pt
  15. The ventilation or air purifier in the lash room is running Yes / No 1 pt
  16. Date of the last health or licensing inspection Date
  17. Name of the studio manager Short text
  18. Overall studio operations Rating
    • Guests screened, rooms reset and aftercare given 5 pts
    • Gaps in one of these areas 3 pts
    • Gaps in several of these areas 1 pt
  19. Corrective actions required Comments

About this template

This checklist is part of the InspectLoop template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In InspectLoop you can add photos, assign corrective actions, require sign-off and compare results across sites.

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