Checklist template

Ticket and concession cash controls for entertainment venues

A ready-to-use checklist with 118 items in 6 sections, covering Tills, Voids and refunds, Ticket audits, Inventory, Passes and comps, Deposits. Use it as-is in InspectLoop, or adapt it to your own standards in minutes.

  • 6 Sections
  • 118 Items
  • 95 Yes / No checks
  • 7 Scored ratings
  • 130 Points

Use this template How audits work

1. Tills 21 items

  1. Each cashier at the box office and the concession stand works from a till assigned to that cashier alone Yes / No 1 pt
  2. No cashier was seen ringing a sale under another employee's ID Yes / No 1 pt
  3. The cashier counted and signed for the starting float at the beginning of the shift Yes / No 1 pt
  4. Cashiers sign off or lock the register when they step away Yes / No 1 pt
  5. Cash drawers are closed between transactions Yes / No 1 pt
  6. Cash is dropped to the safe when a drawer passes the limit set by company policy Yes / No 1 pt
  7. Each cash drop is recorded with the amount, the time and two sets of initials Yes / No 1 pt
  8. Large bills are checked with a counterfeit pen or detector at the register Yes / No 1 pt
  9. At closing the cashier counts the till without seeing the expected total Yes / No 1 pt
  10. Variances beyond the company tolerance are explained in writing by the manager on duty Yes / No 1 pt
  11. The over and short record by cashier was reviewed by the general manager in the last 7 days Yes / No 1 pt
  12. No personal bags, wallets or cash are kept at the registers Yes / No 1 pt
  13. A receipt is offered to the guest for every sale observed Yes / No 1 pt
  14. Opening a drawer without a sale requires a reason code or a manager Yes / No 1 pt
  15. Only the manager on duty holds the till keys Yes / No 1 pt
  16. The guest-facing display shows each item as it is rung Yes / No 1 pt
  17. Change brought from the safe is recorded on both the till sheet and the safe sheet Yes / No 1 pt
  18. A surprise count of one till during the visit was within the company tolerance Yes / No 1 pt
  19. Variance of the till counted during the visit (dollars) Number
  20. Drawer openings without a sale recorded yesterday Number
  21. Till discipline observed at the box office and concession stand Rating
    • Every control followed 5 pts
    • One lapse 3 pts
    • Several lapses 1 pt

2. Voids and refunds 19 items

  1. A void after payment requires a manager's card or code Yes / No 1 pt
  2. Each manager uses a personal override code Yes / No 1 pt
  3. No override code or card is kept at a register Yes / No 1 pt
  4. Void slips are signed by the cashier and the manager, with the reason written Yes / No 1 pt
  5. A ticket is canceled in the ticketing system before its refund is paid Yes / No 1 pt
  6. Refunds go back to the original form of payment Yes / No 1 pt
  7. Ticket refunds after the show or session has started require the general manager's approval Yes / No 1 pt
  8. Readmission passes given for a technical interruption are recorded with the show and the quantity Yes / No 1 pt
  9. Yesterday's refund report was reviewed by a manager other than the one who processed the refunds Yes / No 1 pt
  10. The report of items removed from a sale before payment is reviewed weekly by cashier Yes / No 1 pt
  11. Cashiers with the highest void counts last week were followed up in writing Yes / No 1 pt
  12. Product returned on a concession refund is recorded on the waste sheet Yes / No 1 pt
  13. Employees cannot void or refund their own purchases Yes / No 1 pt
  14. Voids and refunds flagged on the exception report are checked against register video Yes / No 1 pt
  15. Five refunds sampled from the last 7 days each match a canceled ticket or a returned product Yes / No 1 pt
  16. Voids recorded yesterday Number
  17. Total refunds yesterday (dollars) Number
  18. Sampled refunds with no matching cancellation or return Number
  19. Control of voids and refunds Rating
    • All approved and documented 5 pts
    • Some paperwork missing 3 pts
    • Approvals bypassed or codes shared 1 pt

3. Ticket audits 18 items

  1. Tickets flagged by the scanner as already used are listed on a report reviewed by the manager Yes / No 1 pt
  2. Scanned admissions are compared with tickets sold for each show or session Yes / No 1 pt
  3. A headcount in one auditorium or attraction was taken during the visit and compared with tickets sold Yes / No 1 pt
  4. Tickets sold for the show or session checked Number
  5. Guests counted in the show or session checked Number
  6. Any difference between the headcount and tickets sold was explained by the manager on duty Yes / No 1 pt
  7. The share of child and senior tickets sold by each cashier is reviewed for unusual patterns Yes / No 1 pt
  8. Ticket stock and unused wristbands are kept locked Yes / No 1 pt
  9. Numbered wristbands are issued in sequence Yes / No 1 pt
  10. Wristband start and end numbers are reconciled to sales at closing Yes / No 1 pt
  11. Manual tickets used during a system outage are numbered and reconciled to cash Yes / No 1 pt
  12. Employees taking tickets at the door do not handle cash Yes / No 1 pt
  13. Ticket reprints require a manager and appear on a report Yes / No 1 pt
  14. Transactions made in training mode are reviewed on a report each week Yes / No 1 pt
  15. Attendance reports sent to film distributors or promoters come from the system with no manual change Yes / No 1 pt
  16. Vouchers from third-party sellers and group sales are reconciled weekly to the seller's statement Yes / No 1 pt
  17. Concession sales per guest are compared by shift to spot under-reported sales Yes / No 1 pt
  18. Agreement between admissions and tickets sold for the shows or sessions checked Rating
    • Matched or difference explained 5 pts
    • Small unexplained difference 3 pts
    • Large unexplained difference 1 pt

4. Inventory 20 items

  1. Cup and bag counts are taken by someone other than the cashiers who used them Yes / No 1 pt
  2. Cup and bag variances are tracked by shift so a loss can be traced to the cashiers on duty Yes / No 1 pt
  3. Popcorn kernel and oil usage is reconciled weekly to popcorn sales Yes / No 1 pt
  4. Candy is counted at least once a week Yes / No 1 pt
  5. Beer, wine and spirits are counted daily where they are sold Yes / No 1 pt
  6. Entries to the concession stock room outside receiving hours are recorded on the stock room log Yes / No 1 pt
  7. Stock room keys are held by managers only Yes / No 1 pt
  8. Product moved from the stock room to the stand is recorded on a transfer sheet Yes / No 1 pt
  9. Dropped or spilled product is written on the waste sheet at the time, with a manager's initials Yes / No 1 pt
  10. Damaged cups and bags are kept for the closing count rather than thrown away Yes / No 1 pt
  11. Waste recorded each day is compared with the waste allowance set by company policy Yes / No 1 pt
  12. Employee meals and drinks are rung through the register under an employee code Yes / No 1 pt
  13. Employees use a distinct cup for their own drinks Yes / No 1 pt
  14. Free water is served in a courtesy cup that is not one of the counted sizes Yes / No 1 pt
  15. Refills are rung in the register Yes / No 1 pt
  16. Collectible cups and tubs are counted and kept locked outside trading hours Yes / No 1 pt
  17. Count variances beyond the company tolerance are investigated in writing Yes / No 1 pt
  18. Cup variance at the last daily count (units) Number
  19. Date of the last full concession inventory Date
  20. Control of concession inventory Rating
    • Counted and reconciled daily 5 pts
    • Counted but not reconciled 3 pts
    • Counts missed 1 pt

5. Passes and comps 17 items

  1. Complimentary passes are numbered and kept in the safe Yes / No 1 pt
  2. The pass log shows the date, the pass numbers, the recipient, the reason and the issuing manager Yes / No 1 pt
  3. Passes counted in the safe during the visit equal the balance in the log Yes / No 1 pt
  4. Only managers issue complimentary passes Yes / No 1 pt
  5. A redeemed pass is collected or canceled at the box office Yes / No 1 pt
  6. Redeemed passes are entered in the system as a pass tender Yes / No 1 pt
  7. Passes collected yesterday equal the pass tender count on the daily report Yes / No 1 pt
  8. Employee guest admissions are logged with the employee's name Yes / No 1 pt
  9. Employee admissions are rung as a zero-value ticket Yes / No 1 pt
  10. Complimentary concession items are rung under a comp code with a reason Yes / No 1 pt
  11. The comp report by manager is reviewed weekly by the general manager Yes / No 1 pt
  12. The gift card activation report is checked for activations with no payment Yes / No 1 pt
  13. Redeemed coupons and vouchers are defaced and attached to the till paperwork Yes / No 1 pt
  14. The photo on a season pass or membership is checked against the guest at entry Yes / No 1 pt
  15. Complimentary passes on hand Number
  16. Value of comps recorded yesterday (dollars) Number
  17. Control of passes and comps Rating
    • Logged, counted and reviewed 5 pts
    • Logged but not reviewed 3 pts
    • Not logged 1 pt

6. Deposits 23 items

  1. The safe was locked on arrival at the cash office Yes / No 1 pt
  2. The safe combination is known to managers only Yes / No 1 pt
  3. Date the safe combination was last changed Date
  4. The combination was changed after the most recent manager departure Yes / No 1 pt
  5. The safe is counted at each manager shift change with both managers signing Yes / No 1 pt
  6. The safe fund counted during the visit equals the amount set by company policy Yes / No 1 pt
  7. The deposit is prepared by one person and verified by a second Yes / No 1 pt
  8. The cash deposited equals the cash total of the daily sales report Yes / No 1 pt
  9. Deposit bags are sealed, with the bag number written in the deposit log Yes / No 1 pt
  10. Deposits leave the venue at the frequency set by company policy Yes / No 1 pt
  11. The armored courier's identification is checked before a bag is handed over Yes / No 1 pt
  12. The courier signs the pickup log for each bag Yes / No 1 pt
  13. Bank-validated deposit slips are matched to the deposit log within the period set by company policy Yes / No 1 pt
  14. Where employees take the deposit to the bank, the time and the route are varied Yes / No 1 pt
  15. Cash is counted in the locked cash office, out of public view Yes / No 1 pt
  16. A camera covers the safe and the counting surface Yes / No 1 pt
  17. The card settlement total is matched daily to the system's card sales Yes / No 1 pt
  18. Variance of the safe count during the visit (dollars) Number
  19. Deposits held in the safe awaiting pickup Number
  20. Control of deposits and the safe Rating
    • Dual control and daily reconciliation 5 pts
    • Reconciled with single control 3 pts
    • Not reconciled 1 pt
  21. Name of the manager on duty Short text
  22. Overall rating of cash controls Rating
    • Excellent 5 pts
    • Good 4 pts
    • Fair 3 pts
    • Poor 1 pt
  23. Comments and corrective actions Comments

About this template

This checklist is part of the InspectLoop template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In InspectLoop you can add photos, assign corrective actions, require sign-off and compare results across sites.

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