Checklist template

Arcade and family entertainment center operations

A ready-to-use checklist with 115 items in 6 sections, covering Game uptime, Card system, Redemption counter, Party rooms, Cleanliness, Staff presence. Use it as-is in InspectLoop, or adapt it to your own standards in minutes.

  • 6 Sections
  • 115 Items
  • 97 Yes / No checks
  • 6 Scored ratings
  • 127 Points

Use this template How audits work

1. Game uptime 23 items

  1. Games on the floor Number
  2. Games out of order at the time of the visit Number
  3. Every game on the floor was started and played once on the opening game check today Yes / No 1 pt
  4. The opening game check sheet is initialed by the technician or the manager who walked the floor Yes / No 1 pt
  5. Each game out of order carries the company's out-of-order sign with the date it went down Yes / No 1 pt
  6. No game has been out of order for longer than the limit set by company policy without a part on order Yes / No 1 pt
  7. Games out of order are powered down or have their card reader disabled so they cannot take credits Yes / No 1 pt
  8. Each redemption game sampled paid the tickets or points shown on its display for the score achieved Yes / No 1 pt
  9. Crane and merchandiser games are stocked with prizes above the minimum fill line Yes / No 1 pt
  10. The claw of each crane sampled closes and lifts a prize during a test play Yes / No 1 pt
  11. Prize sensors on merchandisers register a win and release the prize door Yes / No 1 pt
  12. Screens on video games show a full image, with no dead area, flicker or burn-in Yes / No 1 pt
  13. Steering wheels, guns, joysticks and buttons respond on the games sampled Yes / No 1 pt
  14. Sound is switched on at each game, at the volume level set for the floor Yes / No 1 pt
  15. Basketball, skee-ball and other ball games have their full count of balls Yes / No 1 pt
  16. Air hockey tables blow air across the whole playing surface Yes / No 1 pt
  17. Each air hockey table has two strikers and a puck Yes / No 1 pt
  18. Ride-on and motion games have their seat belts or safety bars working Yes / No 1 pt
  19. Marquee and cabinet lighting is lit on every game Yes / No 1 pt
  20. The parts and repair log lists each open fault with the part ordered and its expected date Yes / No 1 pt
  21. The top 10 earning games were all working at the time of the visit Yes / No 1 pt
  22. Date of the oldest open fault in the repair log Date
  23. Share of games working at the time of the visit Rating
    • 98% or more 5 pts
    • 95% to 97% 4 pts
    • 90% to 94% 2 pts
    • Below 90% 1 pt

2. Card system 18 items

  1. Every card kiosk is switched on and sold a card or a reload in a test transaction Yes / No 1 pt
  2. Card kiosks accept bills, payment cards and tap, each tested or confirmed on today's check Yes / No 1 pt
  3. Each kiosk has blank game cards loaded, with a spare box at the front counter Yes / No 1 pt
  4. The prices and bonus credits shown on the kiosk screens match the current price list Yes / No 1 pt
  5. The card reader on each game sampled deducted the price shown on its display Yes / No 1 pt
  6. Card readers light or beep to confirm the swipe or tap on the games sampled Yes / No 1 pt
  7. A guest's balance of credits and tickets can be read at a balance station on the floor Yes / No 1 pt
  8. Tickets or points won on a test play appeared on the card balance within a minute Yes / No 1 pt
  9. The balance of a lost registered card can be moved to a new card at the front counter Yes / No 1 pt
  10. The front counter employee explains the bonus credit levels when a guest buys or reloads a card Yes / No 1 pt
  11. Each game shows its price in credits on the card reader or the cabinet Yes / No 1 pt
  12. A guest can reload a card at a kiosk on the game floor without returning to the front counter Yes / No 1 pt
  13. Timed-play cards stop working on redemption games, as set by company policy Yes / No 1 pt
  14. The employee at the front counter could explain how a guest registers a card to protect its balance Yes / No 1 pt
  15. Kiosk screens and card slots are free of stickers, smears and jammed cards Yes / No 1 pt
  16. Card kiosks out of service at the time of the visit Number
  17. Credit adjustments made on game cards yesterday Number
  18. Card system on the test transactions made Rating
    • Every sale, swipe and balance correct 5 pts
    • One reader or kiosk fault 3 pts
    • Wrong charges or balances not updating 1 pt

3. Redemption counter 19 items

  1. Every prize on display carries a tag or shelf label with its ticket value Yes / No 1 pt
  2. Prizes are grouped in ticket-value tiers so a child can see what a balance will buy Yes / No 1 pt
  3. Prize bins and wall hooks are filled, with no empty hook in the low-value section Yes / No 1 pt
  4. Low-value prizes are displayed at a child's eye level in the counter case Yes / No 1 pt
  5. High-value prizes are displayed where guests can see them from the game floor Yes / No 1 pt
  6. The ticket counting machine or card scanner at the counter works, so no guest is turned away Yes / No 1 pt
  7. Counter employees help young children choose, pointing to prizes within their balance Yes / No 1 pt
  8. The guest is shown the remaining ticket balance on the screen or the receipt after redeeming Yes / No 1 pt
  9. Prizes are in stock in every ticket tier, from the lowest to the highest Yes / No 1 pt
  10. Guests at the redemption counter are served within the wait time set by company policy Yes / No 1 pt
  11. Guests who do not want to redeem now are told that their tickets stay on the card for a later visit Yes / No 1 pt
  12. Toys given as prizes carry the age warning label on their packaging Yes / No 1 pt
  13. Small-part prizes are not offered to children under the age stated on the label Yes / No 1 pt
  14. Candy offered as a prize is within its best-before date in a sample of 10 items Yes / No 1 pt
  15. Damaged or opened prizes are removed from display and written off in the system Yes / No 1 pt
  16. Prize case glass and shelves are clean, with no dust on boxed prizes Yes / No 1 pt
  17. Guests waiting at the redemption counter at the time of the observation Number
  18. Ticket tiers with no prize in stock Number
  19. Presentation of the redemption counter Rating
    • Full, priced and inviting 5 pts
    • Gaps or missing ticket values 3 pts
    • Bare shelves or untidy 1 pt

4. Party rooms 19 items

  1. Each party room was set with tables, chairs and tableware for the booked number of guests before the party's start time Yes / No 1 pt
  2. The party host greeted the family at the front counter at the booked time Yes / No 1 pt
  3. The host confirmed the package, the number of children and the food order with the parent on arrival Yes / No 1 pt
  4. Game cards for the party guests were loaded with the package value before the party arrived Yes / No 1 pt
  5. Food was served in the party room at the time shown on the party schedule Yes / No 1 pt
  6. Allergy information given at booking is written on the party sheet Yes / No 1 pt
  7. The kitchen confirmed each allergy noted on the party sheet before food was served Yes / No 1 pt
  8. The host stayed with the party or checked the room at least every 15 minutes Yes / No 1 pt
  9. The birthday child received the extra credits or prize included in the package Yes / No 1 pt
  10. The cake brought by the family was stored in the cooler with the party's name on it Yes / No 1 pt
  11. A redemption time for the party's children is held at the counter so they do not wait in the general line Yes / No 1 pt
  12. The room was cleared, wiped and reset within the turnaround time between two bookings Yes / No 1 pt
  13. Party game cards not used up are handed to the parent at the end of the party, with their balance shown Yes / No 1 pt
  14. Children added to the party on the day are given game cards of the same package value before they join Yes / No 1 pt
  15. The parent was invited to rebook or to complete the party feedback survey Yes / No 1 pt
  16. Deposits taken at booking are recorded against the reservation in the booking system Yes / No 1 pt
  17. Parties booked today Number
  18. Minutes between the end of one party and the start of the next in the same room Number
  19. Party hosting observed or reported by the parent asked Rating
    • Attentive and on schedule 5 pts
    • On schedule but host often absent 3 pts
    • Late food or room not ready 1 pt

5. Cleanliness 18 items

  1. Game screens and control panels are free of fingerprints and sticky residue on the games sampled Yes / No 1 pt
  2. High-touch controls (steering wheels, guns, buttons) are wiped on the schedule posted for the floor Yes / No 1 pt
  3. Virtual reality headsets are wiped with a disinfecting wipe between two guests Yes / No 1 pt
  4. Disposable face covers for headsets are offered, where the supplier provides them Yes / No 1 pt
  5. The floor between games is free of litter, spilled drinks and loose tickets Yes / No 1 pt
  6. Carpet at the entrance and in the main aisle is free of gum and stains Yes / No 1 pt
  7. The tops of game cabinets are free of dust and stored items Yes / No 1 pt
  8. The glass of crane and merchandiser games is clean inside and out Yes / No 1 pt
  9. Soft play structures are free of litter inside the tunnels and slides Yes / No 1 pt
  10. Soft play netting and padding have no tear or exposed foam Yes / No 1 pt
  11. The ball pit or soft play area was sanitized on its schedule, as shown on the cleaning log Yes / No 1 pt
  12. The socks-only rule for the soft play area is posted at its entrance Yes / No 1 pt
  13. Dining tables in the game room are wiped within 5 minutes of guests leaving Yes / No 1 pt
  14. Trash bins on the floor are less than three-quarters full Yes / No 1 pt
  15. Hand sanitizer dispensers at the entrance and the redemption counter are filled Yes / No 1 pt
  16. Restrooms were checked within the last 30 minutes, as initialed on the restroom check sheet Yes / No 1 pt
  17. Baby changing stations are clean, with a working strap Yes / No 1 pt
  18. Cleanliness of the game floor Rating
    • Clean throughout 5 pts
    • A few dirty games or littered areas 3 pts
    • Dirty games and floor 1 pt

6. Staff presence 18 items

  1. An employee greets guests within 30 seconds of entering Yes / No 1 pt
  2. At least one employee is walking the game floor at all times during opening hours Yes / No 1 pt
  3. Floor employees wear the uniform shirt and a name tag that can be seen from across an aisle Yes / No 1 pt
  4. A floor employee approached a guest standing at a game that was not working, without being called Yes / No 1 pt
  5. Floor employees can clear a jammed ticket, ball or prize without calling a technician Yes / No 1 pt
  6. Floor employees carry a radio or headset and answered a radio check during the visit Yes / No 1 pt
  7. A technician or a trained manager is on site during peak hours (weekends and school holidays) Yes / No 1 pt
  8. Employees are not playing games or using personal phones on the floor Yes / No 1 pt
  9. A floor employee showed a guest how to play a game when the guest was unsure, during the visit Yes / No 1 pt
  10. Floor employees explain to guests how tickets won are loaded on the card and redeemed Yes / No 1 pt
  11. The redemption counter is staffed whenever the center is open Yes / No 1 pt
  12. The employee asked could explain what to do when a child is reported lost Yes / No 1 pt
  13. Wristbands or a matching system for children and adults are checked at the exit, where the center uses one Yes / No 1 pt
  14. The staffing on the floor matches the schedule for the day and the hour Yes / No 1 pt
  15. Employees on the game floor at the time of the visit Number
  16. Name of the manager on duty Short text
  17. Overall operation of the center Rating
    • Games working, staff visible, guests served 5 pts
    • Acceptable with gaps 3 pts
    • Many games down or no staff on the floor 1 pt
  18. Corrective actions required Comments

About this template

This checklist is part of the InspectLoop template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In InspectLoop you can add photos, assign corrective actions, require sign-off and compare results across sites.

Categories

Related templates

← All templates

Brand standards

At every site, every time

Start Free Contact us