Checklist template

Spa Operations

A ready-to-use checklist with 60 items in 5 sections, covering Reception & Guest Arrival, Treatment Rooms & Preparation, Locker Rooms & Wet Areas, Safety, Hygiene & Sanitization, Relaxation Lounge & Ambiance. Use it as-is in InspectLoop, or adapt it to your own standards in minutes.

  • 5 Sections
  • 60 Items
  • 50 Yes / No checks
  • 3 Scored ratings
  • 359 Points

Use this template How audits work

1. Reception & Guest Arrival 12 items

  1. Is the reception area clean, organized, and free of clutter? Yes / No 10 pts
  2. Was the guest greeted within 10 seconds of entering? Yes / No 10 pts
  3. Is the retail display fully stocked and dust-free? Yes / No 5 pts
  4. Are tester products clean and clearly labeled? Yes / No 5 pts
  5. Is the ambient music at an appropriate, relaxing volume? Yes / No 5 pts
  6. Is the signature spa scent present and consistent? Yes / No 5 pts
  7. Are refreshments (water/tea) available and neatly presented? Yes / No 5 pts
  8. Are all staff members in clean, pressed uniforms? Yes / No 5 pts
  9. Is the appointment book/software reviewed for today's intake? Yes / No 5 pts
  10. Are guest intake forms and clipboards ready for use? Yes / No 5 pts
  11. Overall first impression of the reception area: Rating
    • Exceptional 5 pts
    • Standard 3 pts
    • Substandard 0 pts
  12. Name of the lead receptionist on duty: Short text

2. Treatment Rooms & Preparation 12 items

  1. Is the treatment table linens/towels crisp and stain-free? Yes / No 10 pts
  2. Are face cradles sanitized and properly covered? Yes / No 10 pts
  3. Is the floor clean and free of discarded laundry? Yes / No 5 pts
  4. Are all tools (stones, bowls, etc.) sanitized and ready? Yes / No 10 pts
  5. Is the room temperature comfortable for a disrobed guest? Yes / No 5 pts
  6. Are dimmers and lighting controls functioning correctly? Yes / No 5 pts
  7. Are products used during treatments properly capped? Yes / No 3 pts
  8. Is the sink area clean and free of water spots? Yes / No 5 pts
  9. Are waste bins for used linens/trash less than 50% full? Yes / No 5 pts
  10. Is the "In Session" signage available and used correctly? Yes / No 5 pts
  11. Status of hot towel warmer: Rating
    • Clean/Full 5 pts
    • Needs Water/Refill 2 pts
    • Not Operational 0 pts
  12. Notes on room-specific equipment maintenance: Comments

3. Locker Rooms & Wet Areas 12 items

  1. Are all lockers empty and sanitized for new guests? Yes / No 10 pts
  2. Are robes and slippers neatly folded and sized? Yes / No 5 pts
  3. Is the floor dry and free of standing water/slippery spots? Yes / No 10 pts
  4. Are showers free of mold, mildew, and hair? Yes / No 15 pts
  5. Are soap, shampoo, and conditioner dispensers full? Yes / No 5 pts
  6. Is the sauna/steam room at the correct operating temperature? Yes / No 10 pts
  7. Are vanity areas stocked with cotton pads/swabs/amenities? Yes / No 5 pts
  8. Are hair dryers and styling tools clean and functional? Yes / No 5 pts
  9. Is the "Used Linen" bin clearly marked and emptied? Yes / No 5 pts
  10. Are mirrors and glass partitions streak-free? Yes / No 5 pts
  11. Current temperature of the Steam Room: Number
  12. Time of last locker room walkthrough: Short text

4. Safety, Hygiene & Sanitization 12 items

  1. Are SDS (Safety Data Sheets) accessible for all chemicals? Yes / No 10 pts
  2. Are Barbicide/sanitizer jars filled with fresh solution? Yes / No 15 pts
  3. Are all sharps/blades disposed of in a proper container? Yes / No 10 pts
  4. Is the laundry room organized and lint traps cleaned? Yes / No 5 pts
  5. Are hand sanitizer stations available in common areas? Yes / No 5 pts
  6. Are all products within their expiration dates? Yes / No 10 pts
  7. Are staff hand-washing protocols being followed? Yes / No 10 pts
  8. Is the First Aid kit fully stocked and accessible? Yes / No 5 pts
  9. Are fire extinguishers inspected and tagged? Yes / No 5 pts
  10. Are emergency exits clear of boxes or laundry bags? Yes / No 10 pts
  11. Cleanliness of the employee breakroom/back of house: Rating
    • Excellent 5 pts
    • Acceptable 3 pts
    • Needs Attention 0 pts
  12. Detail any hygiene protocol violations observed: Comments

5. Relaxation Lounge & Ambiance 12 items

  1. Is the relaxation lounge quiet and peaceful? Yes / No 10 pts
  2. Are chairs and loungers properly aligned? Yes / No 5 pts
  3. Are reading materials current and neatly stacked? Yes / No 3 pts
  4. Is the fruit/snack tray fresh and presented well? Yes / No 5 pts
  5. Is the lighting in the lounge area soft and calming? Yes / No 5 pts
  6. Are throw blankets clean and folded on lounges? Yes / No 5 pts
  7. Is the water feature/fountain clean and functioning? Yes / No 5 pts
  8. Are used cups or trash removed promptly from the lounge? Yes / No 10 pts
  9. Is the window glass/viewing area clean? Yes / No 3 pts
  10. Are staff members speaking in "spa voices" in hallways? Yes / No 10 pts
  11. Guest occupancy level in lounge at time of audit: Choice
    • Low (0-25%)
    • Moderate (26-75%)
    • High (76-100%)
  12. Suggestions for improving the guest relaxation flow: Comments

About this template

This checklist is part of the InspectLoop template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In InspectLoop you can add photos, assign corrective actions, require sign-off and compare results across sites.

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