Checklist template

Valet parking operations

A ready-to-use checklist with 112 items in 6 sections, covering Greeting, Ticketing, Vehicle handling, Key control, Retrieval times, Damage checks. Use it as-is in InspectLoop, or adapt it to your own standards in minutes.

  • 6 Sections
  • 112 Items
  • 93 Yes / No checks
  • 6 Scored ratings
  • 123 Points

Use this template How audits work

1. Greeting 21 items

  1. Type of location served Choice
    • Hotel
    • Restaurant or retail
    • Hospital or medical office
    • Event venue
  2. An attendant reached each arriving vehicle observed within the time set by company policy Yes / No 1 pt
  3. Longest wait observed from arrival to greeting (seconds) Number
  4. The attendant opened the driver's door Yes / No 1 pt
  5. The attendant welcomed the guest to the property before asking for the keys Yes / No 1 pt
  6. Curbside passenger doors were opened for passengers Yes / No 1 pt
  7. Attendants wear the complete uniform Yes / No 1 pt
  8. Attendants wear a name tag Yes / No 1 pt
  9. The attendant asked how long the guest expects to stay Yes / No 1 pt
  10. The attendant told the guest how to request the vehicle (call, text or claim check at the stand) Yes / No 1 pt
  11. The valet rate is posted at the stand where an arriving driver can read it Yes / No 1 pt
  12. The attendant reminded the guest to take valuables from the vehicle Yes / No 1 pt
  13. The attendant offered help with luggage or called a bell attendant Yes / No 1 pt
  14. The valet stand is tidy, with no personal items, food or drinks in view Yes / No 1 pt
  15. Cones and valet signs are set out as shown on the site plan Yes / No 1 pt
  16. Arriving vehicles are moved off the drive before the arrival lane backs up to the street Yes / No 1 pt
  17. No attendant on the drive is smoking, eating or looking at a personal phone Yes / No 1 pt
  18. Attendants stand at their posts and do not lean on guest vehicles Yes / No 1 pt
  19. A shift lead is on the drive and identifiable Yes / No 1 pt
  20. Attendants on duty at the time of the visit Number
  21. Arrival experience Rating
    • Prompt, warm and complete 5 pts
    • Prompt but steps missed 3 pts
    • Guests left waiting or not greeted 1 pt

2. Ticketing 19 items

  1. A ticket is issued before the vehicle is moved Yes / No 1 pt
  2. The guest claim check, the key tag and the dash stub carry the same number Yes / No 1 pt
  3. The ticket records the license plate Yes / No 1 pt
  4. The ticket records the make and color of the vehicle Yes / No 1 pt
  5. The arrival time is stamped or written on the ticket Yes / No 1 pt
  6. The parking location (row or stall number) is written on the key tag once the vehicle is parked Yes / No 1 pt
  7. The room number or name is recorded on the valet copy for hotel guests Yes / No 1 pt
  8. The guest's mobile number is recorded where text retrieval is offered Yes / No 1 pt
  9. Tickets are issued in number sequence Yes / No 1 pt
  10. Unused ticket books are kept locked Yes / No 1 pt
  11. Voided tickets are kept with all their parts and signed by the shift lead Yes / No 1 pt
  12. The liability terms are printed on the claim check Yes / No 1 pt
  13. A guest without a claim check must show identification matching the vehicle registration before the keys are released Yes / No 1 pt
  14. Open tickets were matched to vehicles in the lot during the visit, with no ticket lacking a vehicle Yes / No 1 pt
  15. Payment or a validation is taken before the keys are handed over Yes / No 1 pt
  16. Validation stamps and stickers are compared with the approved samples kept at the stand Yes / No 1 pt
  17. A receipt is offered for each payment Yes / No 1 pt
  18. Vehicles in valet inventory at the time of the visit Number
  19. Open tickets with no matching vehicle Number

3. Vehicle handling 19 items

  1. A copy of a valid driver's license is on file for each attendant on duty Yes / No 1 pt
  2. Driving record checks are on file for each attendant, at the interval set by company policy Yes / No 1 pt
  3. Only attendants listed as able to drive a manual transmission move manual vehicles Yes / No 1 pt
  4. Attendants fasten the seat belt before moving a guest vehicle Yes / No 1 pt
  5. Attendants observed drove at or below the speed limit posted in the parking area Yes / No 1 pt
  6. Attendants do not use a phone or radio handset while a vehicle is moving Yes / No 1 pt
  7. Seats, mirrors, radio and climate settings are left as the guest set them, apart from what safe driving requires Yes / No 1 pt
  8. Vehicles are parked within the lines of one stall Yes / No 1 pt
  9. Vehicles are parked in the direction the site plan calls for (backed in or nose in) Yes / No 1 pt
  10. Parked vehicles have the parking brake set Yes / No 1 pt
  11. Windows are closed on every parked vehicle Yes / No 1 pt
  12. Every parked vehicle is locked Yes / No 1 pt
  13. Headlights and interior lights are off on every parked vehicle Yes / No 1 pt
  14. Keys of vehicles blocking others in tandem rows are grouped so the row can be moved quickly Yes / No 1 pt
  15. No valet vehicle is parked on the street, in a fire lane or in stalls not assigned to the valet Yes / No 1 pt
  16. High-value vehicles are parked in the area set aside for them Yes / No 1 pt
  17. Electric vehicles the guest asked to have charged are plugged in Yes / No 1 pt
  18. Attendants returning on foot use the walkways rather than running down the drive ramps Yes / No 1 pt
  19. Driving and parking by attendants Rating
    • Careful and consistent 5 pts
    • Minor lapses seen 3 pts
    • Unsafe driving or careless parking seen 1 pt

4. Key control 17 items

  1. Keys not in an attendant's hand are in the key cabinet Yes / No 1 pt
  2. The key cabinet is locked whenever no attendant is at the stand Yes / No 1 pt
  3. Each key carries a tag with its ticket number Yes / No 1 pt
  4. Key tags show no guest name and no room number Yes / No 1 pt
  5. Each key hangs on the hook that matches its ticket number or stall Yes / No 1 pt
  6. Keys counted in the cabinet Number
  7. The number of keys in the cabinet equals the number of vehicles in valet inventory Yes / No 1 pt
  8. Keys are counted at each shift change Yes / No 1 pt
  9. The shift-change key count is signed by the outgoing and incoming leads Yes / No 1 pt
  10. No key is left in a vehicle, on a visor, on a tire or on top of the stand Yes / No 1 pt
  11. Smart keys are stored far enough from the parked vehicles that the vehicles stay locked Yes / No 1 pt
  12. Overnight keys are moved to a safe or a locked room when the stand closes Yes / No 1 pt
  13. The key to the cabinet is held by the shift lead only Yes / No 1 pt
  14. Attendants hand in every key before going on break or leaving at the end of the shift Yes / No 1 pt
  15. A missing key is reported to the manager during the same shift Yes / No 1 pt
  16. A security camera covers the key cabinet Yes / No 1 pt
  17. Key control Rating
    • Every key accounted for and secured 5 pts
    • Keys accounted for, storage lapses 3 pts
    • A key missing or left unsecured 1 pt

5. Retrieval times 17 items

  1. Each vehicle request is logged with the time it was made Yes / No 1 pt
  2. The time each vehicle is handed back is logged Yes / No 1 pt
  3. First timed retrieval, request to handover (minutes) Number
  4. Second timed retrieval, request to handover (minutes) Number
  5. Third timed retrieval, request to handover (minutes) Number
  6. Each timed retrieval met the standard set by company policy Yes / No 1 pt
  7. Vehicles requested ahead by call or text were waiting when the guest reached the drive Yes / No 1 pt
  8. Guests asking at the stand are told the expected wait Yes / No 1 pt
  9. The attendant compares the claim check with the key tag before handing over the vehicle Yes / No 1 pt
  10. Returned vehicles are delivered facing the exit of the drive Yes / No 1 pt
  11. The attendant holds the driver's door open for the guest at handover Yes / No 1 pt
  12. At least one attendant stays at the stand while the others run for vehicles Yes / No 1 pt
  13. The staffing schedule for the peak departure period follows the hotel departure forecast or the event end time Yes / No 1 pt
  14. Vehicles staged in the departure lane are not left running with nobody in them Yes / No 1 pt
  15. Retrievals that exceeded the standard are logged with the cause Yes / No 1 pt
  16. The shuttle or runner cart to the remote lot is in service, where one is used Yes / No 1 pt
  17. Retrieval speed Rating
    • Within standard on every timed retrieval 5 pts
    • One retrieval over standard 3 pts
    • Most retrievals over standard 1 pt

6. Damage checks 19 items

  1. The attendant walks around each arriving vehicle before getting in Yes / No 1 pt
  2. Existing dents, scratches and broken glass are marked on the vehicle diagram of the ticket Yes / No 1 pt
  3. Dashboard warning lights and low tires are noted on the ticket Yes / No 1 pt
  4. A warning light or low tire found at arrival is mentioned to the guest before the guest leaves the drive Yes / No 1 pt
  5. The attendant checks the vehicle for new damage after parking it Yes / No 1 pt
  6. An attendant who scrapes or bumps a vehicle reports it to the shift lead at once, even when no mark is visible Yes / No 1 pt
  7. A vehicle involved in a reported contact is held back until the shift lead has looked at it Yes / No 1 pt
  8. The attendant walks around the vehicle again before handing it back to the guest Yes / No 1 pt
  9. A new mark found at handover is compared with the arrival notes and photos before the guest is spoken to Yes / No 1 pt
  10. A guest who reports damage is taken to the shift lead or manager rather than left with the attendant Yes / No 1 pt
  11. The shift lead reports each damage complaint to the manager before the guest leaves the property Yes / No 1 pt
  12. Paper floor mats or seat covers are used in wet or snowy weather, where company policy calls for them Yes / No 1 pt
  13. Vehicles are handed back with no dirt, food, wrappers or attendant's items left inside Yes / No 1 pt
  14. Damage complaints received at handover in the last 30 days Number
  15. Date of the most recent damage complaint Date
  16. Care of guest vehicles Rating
    • Checked at arrival and handover, no contact seen 5 pts
    • Checked at arrival only 3 pts
    • Checks skipped or careless handling seen 1 pt
  17. Overall valet service Rating
    • Excellent 5 pts
    • Good 4 pts
    • Needs improvement 2 pts
    • Unacceptable 1 pt
  18. Name of the shift lead on duty Short text
  19. Observations and corrective actions Comments

About this template

This checklist is part of the InspectLoop template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In InspectLoop you can add photos, assign corrective actions, require sign-off and compare results across sites.

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