Checklist template

Shuttle service operations for parking facilities

A ready-to-use checklist with 111 items in 6 sections, covering Vehicle condition, Schedule, Driver standards, Stops, Accessibility, Logs. Use it as-is in InspectLoop, or adapt it to your own standards in minutes.

  • 6 Sections
  • 111 Items
  • 93 Yes / No checks
  • 6 Scored ratings
  • 123 Points

Use this template How audits work

1. Vehicle condition 29 items

  1. Unit number of the shuttle inspected Short text
  2. Odometer reading of the shuttle inspected (miles or km) Number
  3. The driver completed a pre-trip inspection sheet for this shuttle before its first run today Yes / No 1 pt
  4. Defects written on yesterday's post-trip sheet were signed off by a mechanic or supervisor before the shuttle went back into service Yes / No 1 pt
  5. Headlights and tail lights work on a walk-around of the shuttle Yes / No 1 pt
  6. Brake lights work when the pedal is pressed Yes / No 1 pt
  7. Turn signals work on both sides of the shuttle Yes / No 1 pt
  8. The four-way flashers work when switched on at a stop Yes / No 1 pt
  9. Tire tread on all wheels is above the wear bars Yes / No 1 pt
  10. No tire shows a sidewall bulge, cut or exposed cord Yes / No 1 pt
  11. The passenger door opens and closes fully from the driver's control Yes / No 1 pt
  12. The entry step and the stepwell light are intact and lit when the door is open Yes / No 1 pt
  13. Grab rails and stanchions are tight when pulled by hand Yes / No 1 pt
  14. Luggage racks are bolted firmly and their retaining bars or straps are in place Yes / No 1 pt
  15. The floor covering has no lifted edge or tear in the aisle Yes / No 1 pt
  16. Seats have no torn cushions or broken frames Yes / No 1 pt
  17. The cabin heater or air conditioner blows warm or cold air as selected when tested Yes / No 1 pt
  18. Windshield wipers clear the glass without streaking Yes / No 1 pt
  19. The windshield washer sprays fluid onto the glass when operated Yes / No 1 pt
  20. The cabin floor, seats and luggage racks are free of trash and spills Yes / No 1 pt
  21. The exterior has been washed on the company schedule Yes / No 1 pt
  22. Every dent or scrape on the body appears on the vehicle's damage record Yes / No 1 pt
  23. The facility name and shuttle route are legible on the outside of the vehicle Yes / No 1 pt
  24. A charged fire extinguisher with a current inspection tag is mounted within reach of the driver Yes / No 1 pt
  25. A stocked first aid kit is on board Yes / No 1 pt
  26. Reflective warning triangles are on board Yes / No 1 pt
  27. The current vehicle registration is in the shuttle Yes / No 1 pt
  28. The current proof of insurance is in the shuttle Yes / No 1 pt
  29. Overall condition of the shuttle inspected Rating
    • Clean and defect-free 5 pts
    • Minor cosmetic defects 3 pts
    • Defects affecting safety or comfort 1 pt

2. Schedule 16 items

  1. The shuttle frequency promised to customers is posted at the facility entrance or on the claim ticket Yes / No 1 pt
  2. The number of shuttles in service at the time of the visit matches the dispatch plan for that hour Yes / No 1 pt
  3. Shuttles in service at the time of the visit Number
  4. Longest wait observed at a lot stop during the visit (minutes) Number
  5. Longest wait observed at the terminal or destination stop during the visit (minutes) Number
  6. Three consecutive departures timed during the visit left within the posted frequency Yes / No 1 pt
  7. Shuttles do not leave a lot stop bunched together one behind the other Yes / No 1 pt
  8. A dispatcher or lead driver adjusts spacing by radio when two shuttles run together Yes / No 1 pt
  9. Extra shuttles are scheduled for the known peaks (early morning departures, evening returns, holidays) Yes / No 1 pt
  10. The overnight service level (continuous loop or on-call) is stated on signs at each stop Yes / No 1 pt
  11. An on-call pickup requested during the visit arrived within the time set by company policy Yes / No 1 pt
  12. Driver meal breaks are staggered so that the loop is never left without a shuttle Yes / No 1 pt
  13. A spare shuttle is available on site, fueled or charged, to replace a breakdown Yes / No 1 pt
  14. Shuttles are fueled or charged outside peak hours according to the fueling plan Yes / No 1 pt
  15. Real-time shuttle tracking shown to customers, where offered, matched the actual position of a shuttle during the visit Yes / No 1 pt
  16. Reliability of the shuttle frequency during the visit Rating
    • Every wait within the posted frequency 5 pts
    • One wait over the posted frequency 3 pts
    • Repeated long waits 1 pt

3. Driver standards 17 items

  1. Each driver on shift holds a valid license of the class required for the vehicle, checked against the driver file Yes / No 1 pt
  2. Medical certificates, where required by local regulation, are current for the drivers on shift Yes / No 1 pt
  3. The motor vehicle record of each driver was reviewed at the interval set by company policy or local regulation Yes / No 1 pt
  4. Drivers wear the company uniform with a name badge Yes / No 1 pt
  5. The driver greets passengers as they board Yes / No 1 pt
  6. The driver gets out to load and unload luggage at every stop Yes / No 1 pt
  7. The driver announces the next stop or terminal before arriving Yes / No 1 pt
  8. The driver writes or confirms the parking row or zone on the customer's claim ticket at boarding Yes / No 1 pt
  9. The driver wears a seat belt while the shuttle is moving Yes / No 1 pt
  10. The driver does not handle a phone or handheld device while driving Yes / No 1 pt
  11. The driver keeps to the posted speed limit inside the lot Yes / No 1 pt
  12. The shuttle is brought to a full stop and the parking brake set before the door is opened Yes / No 1 pt
  13. The driver checks the mirrors and the curb side before pulling away from a stop Yes / No 1 pt
  14. The driver walks the cabin for sleeping passengers and forgotten items at the end of each loop Yes / No 1 pt
  15. No tip jar or sign asking for tips is displayed where company policy forbids it Yes / No 1 pt
  16. Each driver asked could name the nearest stop to the accessible parking spaces Yes / No 1 pt
  17. Driver courtesy and luggage help observed on the ride Rating
    • Greeting and luggage help at every stop 5 pts
    • Inconsistent 3 pts
    • No greeting or help 1 pt

4. Stops 16 items

  1. Shuttle stops inspected during the visit Number
  2. Each stop is marked by a sign showing the stop number or letter Yes / No 1 pt
  3. The stop sign can be read from the farthest parking row it serves Yes / No 1 pt
  4. The curb or pad where passengers wait is separated from moving traffic by a curb, bollards or painted buffer Yes / No 1 pt
  5. The shelter roof and wall panels are intact with no broken glazing Yes / No 1 pt
  6. Shelter lighting is on after dark or operates on a working sensor Yes / No 1 pt
  7. Shelter benches are firmly fixed and free of sharp edges Yes / No 1 pt
  8. Trash bins at the stops are not overflowing Yes / No 1 pt
  9. The shelter heater, where installed, works when tested Yes / No 1 pt
  10. The shelter call button, where installed, reaches dispatch when tested Yes / No 1 pt
  11. Each stop displays the phone number to call for a shuttle Yes / No 1 pt
  12. The loading zone at each stop is kept clear of parked vehicles Yes / No 1 pt
  13. The pavement in the loading zone has no pothole or standing water where passengers step down Yes / No 1 pt
  14. The terminal or destination pickup point is marked with the facility's name so returning customers can find it Yes / No 1 pt
  15. Snow and ice are cleared from stop pads and shelter floors during winter operation Yes / No 1 pt
  16. Condition of the stops inspected Rating
    • Clean, lit and clearly signed 5 pts
    • One or two defects 3 pts
    • Several stops with defects 1 pt

5. Accessibility 16 items

  1. At least one lift- or ramp-equipped shuttle is in service during every operating hour Yes / No 1 pt
  2. Lift- or ramp-equipped shuttles in service at the time of the visit Number
  3. The lift or ramp was cycled through a full deploy and stow during the visit without fault Yes / No 1 pt
  4. Date of the last documented lift or ramp service Date
  5. The manual backup handle or pump for the lift or ramp is on board Yes / No 1 pt
  6. The driver could show how to operate the lift or ramp with the manual backup Yes / No 1 pt
  7. Four tie-down straps and a lap and shoulder belt are present at each wheelchair position Yes / No 1 pt
  8. Tie-down straps show no fraying and their ratchets lock Yes / No 1 pt
  9. The driver demonstrated securing a wheelchair, or has a securement training record dated within the interval set by company policy Yes / No 1 pt
  10. Priority seating near the door is marked with a sign Yes / No 1 pt
  11. Stop announcements are made aloud or shown on an interior display Yes / No 1 pt
  12. Service animals are carried without extra charge or restriction, as confirmed by the driver Yes / No 1 pt
  13. The stop nearest the accessible parking spaces has a curb ramp or level boarding area Yes / No 1 pt
  14. The phone number to request an accessible shuttle is posted at the accessible parking spaces Yes / No 1 pt
  15. The wait for an accessible shuttle is no longer than the wait for a standard shuttle, per the dispatch log Yes / No 1 pt
  16. Readiness to carry a passenger using a wheelchair Rating
    • Lift, securements and driver all ready 5 pts
    • Equipment works but driver unsure 3 pts
    • Lift or securements not usable 1 pt

6. Logs 17 items

  1. Pre-trip and post-trip inspection sheets for the last 14 days are on file for every shuttle Yes / No 1 pt
  2. The trip log records the departure time of each loop Yes / No 1 pt
  3. Passenger counts per loop are recorded on the trip log or by an automatic counter Yes / No 1 pt
  4. Passengers carried yesterday according to the trip log Number
  5. Fuel or charging entries show the unit number, the quantity and the odometer reading Yes / No 1 pt
  6. Preventive maintenance for each shuttle is within the mileage or date interval of the maintenance schedule Yes / No 1 pt
  7. Date of the last preventive maintenance on the shuttle inspected Date
  8. The periodic vehicle safety inspection required by local regulation is current for every shuttle Yes / No 1 pt
  9. Driver hours are recorded and stay within the daily limit set by company policy or local regulation Yes / No 1 pt
  10. Items left on shuttles are entered in the lost and found log with the date, shuttle and driver Yes / No 1 pt
  11. Passenger complaints about the shuttle are logged with the action taken Yes / No 1 pt
  12. Every accident or passenger injury in the last 12 months has a written report on file Yes / No 1 pt
  13. Missed or late loops are noted on the dispatch log with the reason Yes / No 1 pt
  14. A supervisor reviews and initials the trip logs each week Yes / No 1 pt
  15. Name of the shuttle supervisor on duty Short text
  16. Overall shuttle service Rating
    • Meets standards 5 pts
    • Needs improvement 3 pts
    • Unacceptable 1 pt
  17. Corrective actions required Comments

About this template

This checklist is part of the InspectLoop template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In InspectLoop you can add photos, assign corrective actions, require sign-off and compare results across sites.

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