Checklist template

Service menu and brand presentation for spas

A ready-to-use checklist with 102 items in 6 sections, covering Menus, Pricing accuracy, Brand materials, Digital presence in spa, Uniforms, Condition. Use it as-is in InspectLoop, or adapt it to your own standards in minutes.

  • 6 Sections
  • 102 Items
  • 87 Yes / No checks
  • 6 Scored ratings
  • 117 Points

Use this template How audits work

1. Menus 19 items

  1. Version date printed on the service menu in use Date
  2. The printed service menu at the reception desk is the current version on the head office list Yes / No 1 pt
  3. Copies of the current service menu on hand Number
  4. Clean copies of the service menu are available for guests to take home Yes / No 1 pt
  5. Menus in the relaxation lounge are the current version Yes / No 1 pt
  6. Superseded menus have been removed from drawers, treatment rooms and the retail area Yes / No 1 pt
  7. The menu states a duration for each treatment Yes / No 1 pt
  8. Durations of 5 treatments sampled from the menu match the appointment lengths in the booking system Yes / No 1 pt
  9. Treatments not offered at this location are covered by the approved insert or sticker Yes / No 1 pt
  10. Treatments that depend on equipment (for example hydrodermabrasion, LED therapy or the infrared sauna) appear only if the equipment is in working order on site Yes / No 1 pt
  11. The enhancement menu (add-ons such as scalp massage, hot stones or a collagen eye treatment) is displayed in each treatment room Yes / No 1 pt
  12. Menu descriptions carry no handwritten changes Yes / No 1 pt
  13. A menu or a list of services is displayed at the entrance for passers-by Yes / No 1 pt
  14. The membership program brochure is displayed beside the service menu Yes / No 1 pt
  15. The cancellation and late-arrival policy is printed on the menu or displayed at the reception desk Yes / No 1 pt
  16. The menu is available in the second language where local regulation or company policy requires it Yes / No 1 pt
  17. A nail service menu is available at the manicure and pedicure stations Yes / No 1 pt
  18. Leaflets of the skin care lines are the current edition supplied by the vendor Yes / No 1 pt
  19. Availability of the current service menu Rating
    • Current menu at every guest touchpoint 5 pts
    • Current at reception but missing or outdated elsewhere 3 pts
    • Outdated or unavailable at reception 1 pt

2. Pricing accuracy 16 items

  1. Effective date of the last price change Date
  2. Prices of 10 services sampled from the printed menu match the point-of-sale system Yes / No 1 pt
  3. Prices of 5 services sampled from the online booking page match the printed menu Yes / No 1 pt
  4. Member and non-member prices are both shown where the membership program applies Yes / No 1 pt
  5. Prices by provider level (for example senior or master therapist) are shown where the spa charges by level Yes / No 1 pt
  6. Prices on the enhancement menu match the point-of-sale system Yes / No 1 pt
  7. The mention of taxes on the menu follows the company format Yes / No 1 pt
  8. An automatic service charge or gratuity, where the spa applies one, is disclosed on the menu Yes / No 1 pt
  9. No price list from before the last price change remains in a treatment room or at a nail station Yes / No 1 pt
  10. The price list is displayed where local regulation requires one Yes / No 1 pt
  11. Prices posted at the waxing and nail stations match the printed menu Yes / No 1 pt
  12. The no-show fee stated in the booking confirmation matches the posted policy Yes / No 1 pt
  13. Prices of treatment series and memberships on the brochure match the point-of-sale system Yes / No 1 pt
  14. Service names on a guest receipt match the names on the menu Yes / No 1 pt
  15. Price discrepancies found during the visit Number
  16. Pricing accuracy across menu, shelf and point of sale Rating
    • No discrepancy 5 pts
    • 1 or 2 discrepancies 3 pts
    • 3 or more discrepancies 1 pt

3. Brand materials 16 items

  1. The exterior sign shows the current logo Yes / No 1 pt
  2. The logo wall behind the reception desk is in the current brand design Yes / No 1 pt
  3. Appointment cards at the reception desk are in the current brand design Yes / No 1 pt
  4. Retail bags in the current brand design are stocked in each size Yes / No 1 pt
  5. Tissue paper and seals for retail purchases follow the brand standard Yes / No 1 pt
  6. Branded home-care recommendation pads are available in each facial room Yes / No 1 pt
  7. Guest intake forms, on paper or tablet, are the current branded version Yes / No 1 pt
  8. Robes are the color and style specified by the brand Yes / No 1 pt
  9. The signature scent is diffused in the reception Yes / No 1 pt
  10. The brand playlist plays in the reception Yes / No 1 pt
  11. Vendor-supplied displays in the retail area are limited to the product lines approved by the brand Yes / No 1 pt
  12. No third-party flyers or community posters are displayed in guest areas Yes / No 1 pt
  13. Framed artwork and brand imagery match the decor guide Yes / No 1 pt
  14. Certificates and awards on display in guest areas are framed in the brand format Yes / No 1 pt
  15. Treatment room door signs (room names and "in session" indicators) are the brand-supplied ones Yes / No 1 pt
  16. Consistency of printed and sensory brand materials Rating
    • Fully consistent with the brand standard 5 pts
    • Minor off-brand elements 3 pts
    • Several outdated or off-brand elements 1 pt

4. Digital presence in spa 19 items

  1. Digital menu or price boards in the spa show the current service menu Yes / No 1 pt
  2. Screens show no error message, input banner or operating system desktop Yes / No 1 pt
  3. Guest-facing screens not working at the time of the visit Number
  4. Guest-facing screens are switched on during opening hours Yes / No 1 pt
  5. Check-in tablets open on the brand intake screen Yes / No 1 pt
  6. Check-in tablets are charged or sitting on their charging stand Yes / No 1 pt
  7. The QR code for the digital menu opens the current menu when scanned Yes / No 1 pt
  8. The QR code inviting guests to leave a review opens the review page of this location Yes / No 1 pt
  9. The guest Wi-Fi network carries the brand name Yes / No 1 pt
  10. The Wi-Fi password is given on a branded card or sign Yes / No 1 pt
  11. Opening hours on the door match the hours on the spa's web listing Yes / No 1 pt
  12. The phone number on the web listing rings at this location Yes / No 1 pt
  13. The booking link on the location's web page opens the schedule of this location Yes / No 1 pt
  14. Photos on the web listing show the spa as it looks today Yes / No 1 pt
  15. Staff computers visible to guests show the booking system or the brand wallpaper only Yes / No 1 pt
  16. The on-hold message heard on a call placed during the visit is the brand's current recording Yes / No 1 pt
  17. A sample appointment confirmation by email or text shows the brand logo and the correct address Yes / No 1 pt
  18. The spa's social media handle is displayed at the reception desk per the brand standard Yes / No 1 pt
  19. Digital content shown to guests in the spa Rating
    • Current and working everywhere 5 pts
    • Working with outdated or missing content 3 pts
    • Screens off, faulty or off-brand 1 pt

5. Uniforms 17 items

  1. Employees on shift checked for uniform Number
  2. Employees found out of uniform Number
  3. Front desk employees wear the current brand uniform Yes / No 1 pt
  4. Therapists and estheticians wear the uniform specified for their role Yes / No 1 pt
  5. Uniforms are free of oil and product stains Yes / No 1 pt
  6. Uniforms are free of fading and fraying Yes / No 1 pt
  7. Name tags in the brand format are worn by every employee on shift Yes / No 1 pt
  8. Footwear is closed-toe and in the color set by the uniform standard Yes / No 1 pt
  9. Service providers with long hair wear it tied back Yes / No 1 pt
  10. Makeup and hairstyles of front desk employees follow the brand grooming guide Yes / No 1 pt
  11. No strong perfume is noticeable on service providers Yes / No 1 pt
  12. Personal sweaters or jackets are not worn over the uniform in guest areas Yes / No 1 pt
  13. Nail technicians and estheticians wear the brand apron where the standard calls for one Yes / No 1 pt
  14. A spare uniform top or apron is available on site to replace a stained one Yes / No 1 pt
  15. Employees hired in the last 30 days have received their full uniform Yes / No 1 pt
  16. Uniform tops carry the current logo, not a retired version Yes / No 1 pt
  17. Uniform and grooming of the employees on shift Rating
    • All to standard 5 pts
    • One or two exceptions 3 pts
    • Several exceptions 1 pt

6. Condition 15 items

  1. Menus handed to guests are free of stains, creases and oil marks Yes / No 1 pt
  2. Menu covers and holders are unbroken Yes / No 1 pt
  3. Brochures and leaflets in the reception rack are upright, with no empty pocket Yes / No 1 pt
  4. The reception desk is free of personal items, food and drink Yes / No 1 pt
  5. Every letter of the exterior sign is lit Yes / No 1 pt
  6. The entrance door glass is clean, with decals intact Yes / No 1 pt
  7. Walls in the reception and the corridors are free of scuffs and chipped paint Yes / No 1 pt
  8. Posted price lists and menu boards are free of fading and peeling Yes / No 1 pt
  9. Slippers are presented in pairs, wrapped or banded Yes / No 1 pt
  10. All light fixtures in guest areas are working Yes / No 1 pt
  11. Retail bags and gift boxes in stock at the desk are uncreased and free of dust Yes / No 1 pt
  12. Corrective actions from the previous brand visit have been completed Yes / No 1 pt
  13. Name of the spa manager Short text
  14. Overall menu and brand presentation Rating
    • Strong 5 pts
    • Partial 3 pts
    • Weak 1 pt
  15. Corrective actions required Comments

About this template

This checklist is part of the InspectLoop template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In InspectLoop you can add photos, assign corrective actions, require sign-off and compare results across sites.

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