Checklist template

Cash, tips and commission controls for spas

A ready-to-use checklist with 119 items in 6 sections, covering Cash drawer, Tips, Commission reports, Discounts, Voids, Deposits. Use it as-is in InspectLoop, or adapt it to your own standards in minutes.

  • 6 Sections
  • 119 Items
  • 100 Yes / No checks
  • 6 Scored ratings
  • 130 Points

Use this template How audits work

1. Cash drawer 22 items

  1. The opening float is counted and signed for by the employee who takes the drawer Yes / No 1 pt
  2. The float equals the amount set by company policy Yes / No 1 pt
  3. The drawer is locked with the key removed whenever the reception desk is unattended Yes / No 1 pt
  4. Cash is counted at closing with a second person or verified by a manager Yes / No 1 pt
  5. The closing employee counts the drawer without seeing the expected total Yes / No 1 pt
  6. Cash over or short at the last close (dollars) Number
  7. Overages and shortages are recorded on the daily closing sheet Yes / No 1 pt
  8. An overage or shortage above the limit set by company policy is investigated the same day Yes / No 1 pt
  9. A surprise count of the drawer during the visit matched the expected cash in the point-of-sale system Yes / No 1 pt
  10. Difference found at the surprise count (dollars) Number
  11. The drawer holds no personal money, IOUs or post-dated checks Yes / No 1 pt
  12. Each petty cash payout is supported by a receipt and an approval Yes / No 1 pt
  13. Cash above the drawer limit is dropped to the safe Yes / No 1 pt
  14. The safe combination is changed when a key holder leaves Yes / No 1 pt
  15. Every ticket closed yesterday is linked to an appointment on the schedule Yes / No 1 pt
  16. Each of 10 appointments sampled from yesterday's schedule has a closed ticket or a recorded no-show Yes / No 1 pt
  17. Walk-in services are entered on the schedule before the treatment starts Yes / No 1 pt
  18. Payments are taken at the reception desk only, never by a service provider in a treatment room Yes / No 1 pt
  19. Service providers do not accept payment for treatments on personal payment apps Yes / No 1 pt
  20. The card terminal batch is settled at closing and matched to the point-of-sale card total Yes / No 1 pt
  21. The daily check of card terminals for tampering or skimming devices is recorded Yes / No 1 pt
  22. Cash drawer control Rating
    • Counts match and procedures followed 5 pts
    • Small differences or missing signatures 3 pts
    • Unexplained differences or no counts 1 pt

2. Tips 19 items

  1. Card tips are entered by the guest on the payment terminal or written by the guest on a signed slip Yes / No 1 pt
  2. Signed tip slips match the tip amounts in the point-of-sale system for 5 transactions sampled Yes / No 1 pt
  3. Changing a tip after checkout requires a manager code Yes / No 1 pt
  4. Tip adjustments made after checkout in the last 7 days Number
  5. Each tip is allocated to the provider who performed the service Yes / No 1 pt
  6. On a ticket with several providers, the guest's split of the tip is recorded per provider Yes / No 1 pt
  7. Cash tips are sealed in an envelope marked with the provider's name in view of the guest Yes / No 1 pt
  8. Tip envelopes are kept in a locked box until collected Yes / No 1 pt
  9. Providers sign for the tip envelopes they collect Yes / No 1 pt
  10. Card tips are paid out by the method set by company policy (payroll or daily cash payout) Yes / No 1 pt
  11. A cash payout of card tips from the drawer is recorded on a slip signed by the provider Yes / No 1 pt
  12. Tip payouts are reconciled to the tip report at closing Yes / No 1 pt
  13. Tip sharing with the front desk follows the written company policy Yes / No 1 pt
  14. Managers take no share of tips where local regulation prohibits it Yes / No 1 pt
  15. An automatic gratuity on group or bridal bookings is distributed by the written rule Yes / No 1 pt
  16. The tip report by employee is reviewed weekly for tips without a service or tips larger than the bill Yes / No 1 pt
  17. Tips are reported to payroll as required by local regulation Yes / No 1 pt
  18. Each provider can consult their own tip report Yes / No 1 pt
  19. Tip handling Rating
    • Guest-entered, allocated and reconciled 5 pts
    • Reconciled with gaps in records 3 pts
    • Not reconciled or adjusted without approval 1 pt

3. Commission reports 20 items

  1. A signed commission agreement is on file for each service provider Yes / No 1 pt
  2. Commission rates in the system match the signed agreements for 3 employees sampled Yes / No 1 pt
  3. Commission rates can be changed in the system only by head office or with district manager approval Yes / No 1 pt
  4. Commission is calculated from the system's service sales report, not from manual tallies Yes / No 1 pt
  5. The provider on the ticket is the provider on the schedule for 5 appointments sampled Yes / No 1 pt
  6. Changing the provider on a closed ticket requires a manager code Yes / No 1 pt
  7. Retail commission is credited to the employee who made the recommendation, as recorded at checkout Yes / No 1 pt
  8. Commission on discounted services is calculated on the basis stated in the agreement Yes / No 1 pt
  9. Commission on prepaid sessions and gift card redemptions is paid once, at the point set by company policy Yes / No 1 pt
  10. Refunded and voided services are deducted from commission Yes / No 1 pt
  11. The product charge deducted from commission, where one applies, matches the agreement Yes / No 1 pt
  12. Date the last commission report was signed by the manager Date
  13. The manager signs the commission report before it is sent to payroll Yes / No 1 pt
  14. Providers receive their commission statement before payroll closes Yes / No 1 pt
  15. Manual commission adjustments in the last pay period Number
  16. Manual adjustments to commission carry a written reason and the district manager's approval Yes / No 1 pt
  17. Bonus tiers for client requests or rebooking are calculated by the system Yes / No 1 pt
  18. Services performed by the manager are rung under the manager's own code Yes / No 1 pt
  19. Vendor sales incentives are paid through payroll, not handed to employees in cash or product Yes / No 1 pt
  20. Accuracy of commission reporting Rating
    • System-based, verified and signed 5 pts
    • Verified with manual adjustments not documented 3 pts
    • Manual or unverified 1 pt

4. Discounts 19 items

  1. Discounts as a percentage of service sales last week (%) Number
  2. Discounts are applied through preset codes in the point-of-sale system Yes / No 1 pt
  3. An open-amount discount requires a manager code Yes / No 1 pt
  4. Each discount is recorded with a reason code Yes / No 1 pt
  5. Friends-and-family discounts are recorded with the name of the sponsoring employee Yes / No 1 pt
  6. Employee treatments are booked on the schedule Yes / No 1 pt
  7. Employee treatments are rung at the employee rate by another employee Yes / No 1 pt
  8. Complimentary services given in the last 30 days Number
  9. Complimentary services (service recovery, influencer visits) are approved by the manager before the treatment Yes / No 1 pt
  10. Treatments performed on training models are identified as such on the schedule Yes / No 1 pt
  11. Overriding the price of a service requires a manager code Yes / No 1 pt
  12. Partner discounts (hotel guests, corporate accounts) are given on proof of eligibility, noted on the ticket Yes / No 1 pt
  13. Paper coupons are collected and attached to the closing paperwork Yes / No 1 pt
  14. A first-visit offer is checked against the guest's visit history before it is applied Yes / No 1 pt
  15. The point-of-sale system prevents discounts from being combined beyond company policy Yes / No 1 pt
  16. The discount report by employee is reviewed and initialed weekly Yes / No 1 pt
  17. The duration rung matches the duration booked for 5 tickets sampled (no 90-minute treatment rung as 60 minutes) Yes / No 1 pt
  18. Enhancements added in the treatment room are reported to the front desk before the guest checks out Yes / No 1 pt
  19. Discount and complimentary service control Rating
    • Coded, approved and reviewed 5 pts
    • Coded but approvals or reviews missing 3 pts
    • Uncontrolled 1 pt

5. Voids 19 items

  1. Voided tickets in the last 7 days Number
  2. Cash refunds in the last 7 days Number
  3. Voiding or deleting a ticket requires a manager code Yes / No 1 pt
  4. Each void carries a reason Yes / No 1 pt
  5. The original receipt is attached to each void Yes / No 1 pt
  6. Voids made after the guest has left are reviewed by the manager the next day Yes / No 1 pt
  7. The void report is reviewed and initialed daily Yes / No 1 pt
  8. Appointments deleted after their start time are reviewed weekly Yes / No 1 pt
  9. Appointments changed to no-show or cancelled after their start time are checked with the provider Yes / No 1 pt
  10. Waiving a no-show fee requires manager approval Yes / No 1 pt
  11. Refunds are issued to the original form of payment Yes / No 1 pt
  12. A cash refund records the guest's name, phone number and signature Yes / No 1 pt
  13. A refund is processed by someone other than the employee who rang the sale Yes / No 1 pt
  14. Closed tickets that are reopened or edited are logged with the user's name Yes / No 1 pt
  15. "No sale" drawer openings are reviewed on the daily report Yes / No 1 pt
  16. Manager codes are not shared or written down at the desk Yes / No 1 pt
  17. Transactions voided by a manager on their own sales are reviewed by the district manager Yes / No 1 pt
  18. Employees with void rates above the spa average have been followed up in writing Yes / No 1 pt
  19. Void and refund control Rating
    • Approved, documented and reviewed 5 pts
    • Approved but not reviewed 3 pts
    • No approval or review 1 pt

6. Deposits 20 items

  1. Date of the last bank deposit Date
  2. Cash in the safe awaiting deposit (dollars) Number
  3. The deposit is prepared daily Yes / No 1 pt
  4. The deposit is verified by a second person Yes / No 1 pt
  5. The deposit amount equals cash sales less approved payouts on the daily report Yes / No 1 pt
  6. Deposits go to the bank on the schedule set by company policy Yes / No 1 pt
  7. Deposit bags are tamper-evident Yes / No 1 pt
  8. The deposit bag number is recorded on the deposit log Yes / No 1 pt
  9. The deposit log names who prepared the deposit and who took it to the bank Yes / No 1 pt
  10. Bank-validated receipts are attached to the daily paperwork Yes / No 1 pt
  11. Each of 5 deposits sampled matches its bank receipt in amount and date Yes / No 1 pt
  12. Deposits awaiting the bank are kept in the safe Yes / No 1 pt
  13. Bank trip times on the deposit log vary from day to day Yes / No 1 pt
  14. Checks are stamped "for deposit only" when received Yes / No 1 pt
  15. Prepayments taken for group and bridal bookings are recorded in the point-of-sale system against the booking Yes / No 1 pt
  16. Daily closing paperwork for the last 7 days is complete and filed by date Yes / No 1 pt
  17. Discrepancy notices from the bank have been resolved in writing Yes / No 1 pt
  18. Name of the spa manager Short text
  19. Overall control of cash, tips and commission Rating
    • Strong 5 pts
    • Partial 3 pts
    • Weak 1 pt
  20. Corrective actions required Comments

About this template

This checklist is part of the InspectLoop template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In InspectLoop you can add photos, assign corrective actions, require sign-off and compare results across sites.

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