Checklist template

Self-order kiosk and digital menu board operations for restaurants

A ready-to-use checklist with 119 items in 6 sections, covering Kiosk condition, Content accuracy, Guest assistance, Payment, Order flow to kitchen, Fault handling. Use it as-is in InspectLoop, or adapt it to your own standards in minutes.

  • 6 Sections
  • 119 Items
  • 101 Yes / No checks
  • 7 Scored ratings
  • 136 Points

Use this template How audits work

1. Kiosk condition 21 items

  1. Number of self-order kiosks installed Number
  2. Number of kiosks in service at the time of the visit Number
  3. Every kiosk in service shows the start screen Yes / No 1 pt
  4. Each touchscreen responds on the first touch in all four corners Yes / No 1 pt
  5. Kiosk screens are free of cracks Yes / No 1 pt
  6. Kiosk screens are free of fingerprints and smears Yes / No 1 pt
  7. The kiosk screen cleaning log is initialed for today Yes / No 1 pt
  8. Kiosk housings are free of tape, stickers and handwritten notes Yes / No 1 pt
  9. Kiosks do not rock when pushed by hand Yes / No 1 pt
  10. Power and network cables of the kiosks are out of the guests' reach Yes / No 1 pt
  11. Each kiosk receipt printer is loaded with paper Yes / No 1 pt
  12. Spare receipt rolls are stored within reach of the kiosk area Yes / No 1 pt
  13. Kiosk screens are readable without glare from windows or ceiling lights Yes / No 1 pt
  14. The floor in front of each kiosk is clear for a wheelchair to approach Yes / No 1 pt
  15. The accessibility mode (lowered layout or audio guidance) starts when selected Yes / No 1 pt
  16. Table locators or number tents are stocked at the kiosks, where orders are brought to the table Yes / No 1 pt
  17. Every digital menu board screen is on, with no black panel Yes / No 1 pt
  18. No menu board screen shows a frozen image, an error message or a computer desktop Yes / No 1 pt
  19. Menu board screens are free of dust and splashes Yes / No 1 pt
  20. Adjacent menu board screens show the same brightness and color Yes / No 1 pt
  21. Condition of kiosks and screens Rating
    • All working and clean 5 pts
    • All working, some need cleaning or minor repair 3 pts
    • One or more kiosks or screens out of service 1 pt

2. Content accuracy 21 items

  1. Items offered on the kiosk are those on the current menu of this location Yes / No 1 pt
  2. Kiosk prices of 5 items match the register Yes / No 1 pt
  3. Number of kiosk prices that differ from the register Number
  4. Digital menu board prices of 5 items match the register Yes / No 1 pt
  5. Kiosks switch between breakfast and regular menus at the scheduled time Yes / No 1 pt
  6. Digital menu boards switch dayparts at the same time as the registers Yes / No 1 pt
  7. Items out of stock at the time of the visit are marked unavailable on the kiosk Yes / No 1 pt
  8. Items out of stock are hidden or flagged on the digital menu board by the approved method Yes / No 1 pt
  9. Items marked unavailable earlier today were restored once back in stock Yes / No 1 pt
  10. The current promotion appears on the kiosk start screen Yes / No 1 pt
  11. No promotion past its end date appears on any screen Yes / No 1 pt
  12. Calories are displayed on the screens where required by local regulation Yes / No 1 pt
  13. Allergen information can be reached from the item screen on the kiosk Yes / No 1 pt
  14. Every kiosk item has its own photo, with no placeholder image Yes / No 1 pt
  15. The kiosk offers the languages set by company policy Yes / No 1 pt
  16. Modifier choices on the kiosk (no onion, extra cheese) match what the kitchen can make Yes / No 1 pt
  17. Add-on prompts on the kiosk offer only items that are available Yes / No 1 pt
  18. Menu board text can be read from the back of the ordering line Yes / No 1 pt
  19. Prices stay visible on the menu boards while promotional animations play Yes / No 1 pt
  20. Dine-in, takeout and table-delivery choices on the kiosk match the services offered at this location Yes / No 1 pt
  21. Accuracy of screen content Rating
    • Menu, prices and promotions all correct 5 pts
    • Minor errors, no price affected 3 pts
    • Wrong prices, expired offers or unavailable items shown 1 pt

3. Guest assistance 17 items

  1. A team member is assigned to the kiosk area during peak periods Yes / No 1 pt
  2. The assigned team member approaches guests who hesitate at a kiosk Yes / No 1 pt
  3. Staff asked can walk a guest through a complete kiosk order Yes / No 1 pt
  4. Staff asked can apply a coupon or loyalty code on the kiosk Yes / No 1 pt
  5. Staff asked can show a guest where allergen information is on the kiosk Yes / No 1 pt
  6. Guests who prefer the counter are served there without being sent back to a kiosk Yes / No 1 pt
  7. At least one staffed register takes orders whenever the dining room is open Yes / No 1 pt
  8. A sign or on-screen button tells guests how to get help Yes / No 1 pt
  9. Guests paying cash are told at the kiosk where to pay Yes / No 1 pt
  10. Staff offer to take the order of a guest who cannot reach or use the kiosk Yes / No 1 pt
  11. The pickup point for kiosk orders is marked with a sign Yes / No 1 pt
  12. The order status screen is on Yes / No 1 pt
  13. Longest wait observed for a free kiosk during the visit (minutes) Number
  14. The wait for a free kiosk at peak is within the company target Yes / No 1 pt
  15. Staff asked know how to change or cancel a kiosk order before it is made Yes / No 1 pt
  16. Staff asked know who can refund a kiosk order Yes / No 1 pt
  17. Guest assistance at the kiosks Rating
    • Staff present and proactive 5 pts
    • Help given only when a guest asks 3 pts
    • No help available 1 pt

4. Payment 18 items

  1. A test order was completed and paid on each kiosk in service during this visit Yes / No 1 pt
  2. The card reader on each kiosk accepts chip cards Yes / No 1 pt
  3. The card reader on each kiosk accepts contactless cards Yes / No 1 pt
  4. The card reader on each kiosk accepts mobile wallets Yes / No 1 pt
  5. Kiosk card readers show no loose parts, overlays or broken seals Yes / No 1 pt
  6. Card reader inspections for tampering are logged at the frequency set by company policy Yes / No 1 pt
  7. Card reader serial numbers match the list kept by the manager Yes / No 1 pt
  8. A gift card was accepted as payment on a test order at the kiosk Yes / No 1 pt
  9. A loyalty reward can be redeemed on the kiosk Yes / No 1 pt
  10. A pay-at-counter kiosk order can be recalled on the register by its ticket number Yes / No 1 pt
  11. Pay-at-counter orders reach the kitchen only after payment, where company policy requires it Yes / No 1 pt
  12. Kiosk receipts print legibly Yes / No 1 pt
  13. A declined card returns the guest to the payment screen with the order intact Yes / No 1 pt
  14. Each kiosk refund of the past 7 days carries a manager's ID or signature Yes / No 1 pt
  15. Number of kiosk refunds in the past 7 days Number
  16. Yesterday's kiosk sales total matches the card settlement report Yes / No 1 pt
  17. Unpaid pay-at-counter tickets are cleared from the system at close Yes / No 1 pt
  18. Payment reliability on the kiosks Rating
    • All payment types work on every kiosk 5 pts
    • One payment type or one reader not working 3 pts
    • Guests cannot complete payment 1 pt

5. Order flow to kitchen 20 items

  1. A test kiosk order appeared on the kitchen screen within 10 seconds of payment Yes / No 1 pt
  2. Kiosk orders are identified as kiosk orders on the kitchen screen or ticket Yes / No 1 pt
  3. The kitchen ticket shows whether the order is dine-in or takeout Yes / No 1 pt
  4. Modifiers entered on the kiosk appear in full on the kitchen ticket Yes / No 1 pt
  5. The table locator number appears on the kitchen ticket Yes / No 1 pt
  6. Kiosk orders are made in the sequence received, alongside counter and drive-thru orders Yes / No 1 pt
  7. The order number on the receipt matches the number on the status screen Yes / No 1 pt
  8. Completed orders are bumped so the status screen shows them as ready Yes / No 1 pt
  9. A runner brings kiosk orders to the table, where table delivery is offered Yes / No 1 pt
  10. Three kiosk orders checked at handoff matched their receipts Yes / No 1 pt
  11. Number of kiosk orders checked that had an error Number
  12. Time from payment to handoff of one kiosk order (minutes) Number
  13. The payment-to-handoff time meets the company target Yes / No 1 pt
  14. An allergy alert entered on the kiosk stands out on the kitchen ticket Yes / No 1 pt
  15. Shift leaders asked know how to pause kiosk ordering when the kitchen is overloaded Yes / No 1 pt
  16. A paused kiosk shows a message sending guests to the counter Yes / No 1 pt
  17. Shift leaders asked can mark an item out of stock from the manager screen Yes / No 1 pt
  18. Unclaimed kiosk orders are held for the time set by company policy, then discarded Yes / No 1 pt
  19. A ticket printer is ready to take over if the kitchen screen fails Yes / No 1 pt
  20. Flow of kiosk orders to the kitchen Rating
    • Fast, accurate and in sequence 5 pts
    • Occasional delays or errors 3 pts
    • Orders lost, delayed or often wrong 1 pt

6. Fault handling 22 items

  1. A kiosk that is not working shows the approved out-of-service screen or sign Yes / No 1 pt
  2. Kiosk and screen faults are reported to the help desk on the day they occur Yes / No 1 pt
  3. The help desk number is posted at the manager station Yes / No 1 pt
  4. Open service requests are tracked with a ticket number Yes / No 1 pt
  5. Number of open kiosk or screen service tickets Number
  6. Date the oldest open ticket was reported Date
  7. Shift leaders asked know how to restart a kiosk Yes / No 1 pt
  8. Shift leaders asked know how to restart a menu board media player Yes / No 1 pt
  9. Staff asked know how to clear a receipt paper jam Yes / No 1 pt
  10. Printed backup menus or static panels are on hand in case the digital menu boards fail Yes / No 1 pt
  11. The plan for a total kiosk outage names who opens the additional registers Yes / No 1 pt
  12. No kiosk or menu board screen went out of service for a software update during opening hours in the past 7 days Yes / No 1 pt
  13. The opening checklist includes a test of each kiosk Yes / No 1 pt
  14. The opening checklist includes a check of every menu board screen Yes / No 1 pt
  15. The manager can show the latest kiosk downtime report from head office or the vendor Yes / No 1 pt
  16. Faults that return after repair are escalated to the district manager Yes / No 1 pt
  17. The kiosk maintenance menu is protected by a password that is not posted Yes / No 1 pt
  18. Kiosk cabinets are locked Yes / No 1 pt
  19. Response to kiosk and screen faults Rating
    • Reported the same day, backup in place 5 pts
    • Reported late or backup incomplete 3 pts
    • Faults left unreported 1 pt
  20. Overall operation of kiosks and digital menu boards Rating
    • All in service, content correct, staff helping guests 5 pts
    • In service, with content errors or little guest help 3 pts
    • Kiosks or screens down, or orders failing 1 pt
  21. Name of the manager on duty Short text
  22. Comments and corrective actions Comments

About this template

This checklist is part of the InspectLoop template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In InspectLoop you can add photos, assign corrective actions, require sign-off and compare results across sites.

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