Checklist template

Retail Sales Floor

A ready-to-use checklist with 54 items in 6 sections, covering Entrance and Sightlines, Merchandising and Zoning, Customer Engagement, Cleanliness and Maintenance, Checkout and Point of Sale, Safety and Loss Prevention. Use it as-is in InspectLoop, or adapt it to your own standards in minutes.

  • 6 Sections
  • 54 Items
  • 49 Yes / No checks
  • 4 Scored ratings
  • 745 Points

Use this template How audits work

1. Entrance and Sightlines 8 items

  1. Is the main entrance area clear of any floor-model obstructions? Yes / No 15 pts
  2. Are all overhead lights fully functional and flicker-free? Yes / No 10 pts
  3. Is the "Decompression Zone" (first 10ft) open and welcoming? Yes / No 10 pts
  4. Are all window displays current and free of dead insects/dust? Yes / No 15 pts
  5. Is the flooring at the entrance dry and free of trip hazards? Yes / No 15 pts
  6. Are digital signage screens active and showing current promos? Yes / No 5 pts
  7. Is the overall store temperature comfortable for shoppers? Yes / No 5 pts
  8. Initial floor impression: Rating
    • High Energy/Clean 10 pts
    • Acceptable 5 pts
    • Cluttered/Dim 0 pts

2. Merchandising and Zoning 11 items

  1. Are all products "front-faced" with labels pointing forward? Yes / No 15 pts
  2. Is the "Strike Zone" (first display on right) fully stocked? Yes / No 20 pts
  3. Are shelf edges free of adhesive residue from old tags? Yes / No 5 pts
  4. Are all items correctly priced with matching shelf talkers? Yes / No 25 pts
  5. Is there a logical flow between complementary categories? Yes / No 10 pts
  6. Are end-caps impactful and free of "hand-written" signs? Yes / No 10 pts
  7. Are there any obvious "holes" or gaps in the core inventory? Yes / No 20 pts
  8. Are clearance items neatly organized by size or type? Yes / No 10 pts
  9. Is the sales floor free of empty cardboard or shipping plastic? Yes / No 15 pts
  10. Are mirrors and glass surfaces free of smudges/fingerprints? Yes / No 10 pts
  11. Merchandising execution: Rating
    • Professional 15 pts
    • Average 7 pts
    • Disorganized 0 pts

3. Customer Engagement 9 items

  1. Was every customer acknowledged within 30 seconds of entry? Yes / No 15 pts
  2. Are staff members actively circulating the floor (not hovering)? Yes / No 15 pts
  3. Did staff offer a basket or cart to customers with 2+ items? Yes / No 10 pts
  4. Are staff members wearing clean, approved uniforms/IDs? Yes / No 10 pts
  5. Did staff suggest an add-on or accessory during interaction? Yes / No 15 pts
  6. Are staff using professional language (avoiding "no problem")? Yes / No 10 pts
  7. Was the customer thanked upon leaving the floor area? Yes / No 5 pts
  8. Is staff coverage adequate for the current traffic density? Yes / No 20 pts
  9. Service energy level: Rating
    • Proactive/Warm 20 pts
    • Reactive 10 pts
    • Inattentive 0 pts

4. Cleanliness and Maintenance 8 items

  1. Are the floors free of scuff marks, gum, or debris? Yes / No 15 pts
  2. Are display fixtures free of visible dust and scratches? Yes / No 10 pts
  3. Is the air quality fresh (free of cleaning chemical smells)? Yes / No 5 pts
  4. Are trash bins on the floor less than 75% full? Yes / No 5 pts
  5. Are baseboards and corners free of accumulated dirt? Yes / No 10 pts
  6. Are shopping carts/baskets clean and in good repair? Yes / No 10 pts
  7. Is the ceiling free of water stains or peeling paint? Yes / No 10 pts
  8. Are fitting rooms/demo stations sanitized and tidy? Yes / No 20 pts

5. Checkout and Point of Sale 8 items

  1. Is the checkout line moving efficiently (wait < 3 mins)? Yes / No 20 pts
  2. Is the POS counter surface clean and free of clutter? Yes / No 10 pts
  3. Are "Impulse" items at the wrap-stand neat and priced? Yes / No 5 pts
  4. Did the cashier mention the loyalty program/email sign-up? Yes / No 15 pts
  5. Are bags and receipt paper fully stocked and ready? Yes / No 5 pts
  6. Is the payment terminal clean and functional? Yes / No 10 pts
  7. Did the cashier offer to assist with large/heavy items? Yes / No 10 pts
  8. Is the "Returns" policy clearly posted at the counter? Yes / No 5 pts

6. Safety and Loss Prevention 10 items

  1. Are all emergency exit paths completely unobstructed? Yes / No 50 pts
  2. Are fire extinguishers visible and current on inspection? Yes / No 20 pts
  3. Is the floor free of loose rugs or slippery spots? Yes / No 15 pts
  4. Are high-shrink items secured with tags or in locked cases? Yes / No 30 pts
  5. Is the "Wet Floor" sign available and utilized if needed? Yes / No 15 pts
  6. Are electrical cords tucked away and not crossing aisles? Yes / No 25 pts
  7. Is the alarm system active and recently tested? Yes / No 20 pts
  8. Are security mirrors or cameras positioned correctly? Yes / No 15 pts
  9. Overall safety rating: Rating
    • Fully Compliant 30 pts
    • Minor Concerns 15 pts
    • Hazardous 0 pts
  10. Final audit summary: Comments

About this template

This checklist is part of the InspectLoop template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In InspectLoop you can add photos, assign corrective actions, require sign-off and compare results across sites.

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