Checklist template

Checkout and front-end operations for big box stores

A ready-to-use checklist with 100 items in 6 sections, covering Lane staffing, Self-checkout, Queue management, Bagging and service, Front-end cleanliness, Cash office support. Use it as-is in InspectLoop, or adapt it to your own standards in minutes.

  • 6 Sections
  • 100 Items
  • 86 Yes / No checks
  • 5 Scored ratings
  • 111 Points

Use this template How audits work

1. Lane staffing 19 items

  1. The front-end schedule for today is posted at the supervisor podium Yes / No 1 pt
  2. Cashiers scheduled for the current hour match the cashiers on lanes Yes / No 1 pt
  3. A front-end supervisor or lead is on the front end, not in the office, during the visit Yes / No 1 pt
  4. The lane assignment sheet shows which cashier is on which lane for each hour Yes / No 1 pt
  5. Breaks and lunches are staggered on the break sheet so no two adjacent lanes close together Yes / No 1 pt
  6. Backup cashiers from other departments are listed by name for today Yes / No 1 pt
  7. Backup cashiers called during the visit reached the front end within the company response standard Yes / No 1 pt
  8. An express or limited-item lane is open during peak hours, where the store has one Yes / No 1 pt
  9. At least one lane with a lowered or accessible counter is open Yes / No 1 pt
  10. A lane near the garden center or secondary entrance is staffed during its posted hours, where the store has one Yes / No 1 pt
  11. Lanes open first are those closest to the main traffic flow, per the lane opening sequence Yes / No 1 pt
  12. Each cashier is signed in under their own operator number Yes / No 1 pt
  13. Cashiers scheduled this week have completed register training in the learning system Yes / No 1 pt
  14. Minors on the schedule are not assigned to lanes selling items they cannot ring under local regulation Yes / No 1 pt
  15. Lane lights are on for open lanes and off for closed lanes Yes / No 1 pt
  16. Closed lanes are blocked with a chain, gate or closed sign Yes / No 1 pt
  17. Staffed lanes open at the time of the visit Number
  18. Total staffed lanes in the store Number
  19. Match between open lanes and customer traffic during the visit Rating
    • Lanes opened ahead of demand 5 pts
    • Lanes opened after lines formed 3 pts
    • Lines left to build with lanes closed 1 pt

2. Self-checkout 12 items

  1. The self-checkout area is open during all trading hours stated in the front-end plan Yes / No 1 pt
  2. The number of self-checkout units switched on matches the plan for this hour Yes / No 1 pt
  3. The supervisor's shift handover notes list the self-checkout units that are out of service Yes / No 1 pt
  4. The share of card-only and cash-accepting units matches the company configuration Yes / No 1 pt
  5. A large-cart or belted self-checkout unit is available, where the store has them Yes / No 1 pt
  6. At least one staffed lane is open whenever self-checkout is open, for customers who prefer a cashier Yes / No 1 pt
  7. Customers waiting for self-checkout are counted in the supervisor's line checks Yes / No 1 pt
  8. The supervisor reassigns a cashier to self-checkout when the host is managing more units than the company ratio Yes / No 1 pt
  9. Self-checkout cash is replenished by the cash office outside peak hours Yes / No 1 pt
  10. The self-checkout host is included on the break sheet with a named relief Yes / No 1 pt
  11. Self-checkout units in service at the time of the visit Number
  12. Share of the store's transactions through self-checkout last week (%) Number

3. Queue management 16 items

  1. The supervisor walked the lane ends to count customers in line at least every 15 minutes during the visit Yes / No 1 pt
  2. A new lane is opened when the line exceeds the number of customers set by company policy Yes / No 1 pt
  3. Customers at the back of a long line are invited to the newly opened lane in order Yes / No 1 pt
  4. Queue stanchions or floor markers keep lines out of the main cross aisle Yes / No 1 pt
  5. Lines do not block the entrance, the exit or the service desk Yes / No 1 pt
  6. The longest wait timed during the visit was within the company standard Yes / No 1 pt
  7. A call for backup cashiers is made over the radio or intercom rather than by leaving the front end Yes / No 1 pt
  8. Customers with one or two items are offered the express lane or self-checkout Yes / No 1 pt
  9. Price checks are resolved by radio or handheld without the cashier leaving the lane Yes / No 1 pt
  10. A runner or floor employee is available to fetch replacement items for damaged merchandise Yes / No 1 pt
  11. Customers waiting for a supervisor override were attended within 2 minutes during the visit Yes / No 1 pt
  12. Bulky item purchases are routed to the lane with a hand scanner or to the pro or contractor desk Yes / No 1 pt
  13. Queue wait time data from the front-end system is reviewed by the supervisor each day, where available Yes / No 1 pt
  14. Longest line observed, in customers Number
  15. Longest wait timed from joining the line to first item scanned (minutes) Number
  16. Control of lines during the visit Rating
    • No line beyond the standard 5 pts
    • Lines beyond the standard, cleared quickly 3 pts
    • Lines beyond the standard for most of the visit 1 pt

4. Bagging and service 19 items

  1. Cashiers greet each customer before scanning the first item Yes / No 1 pt
  2. Cashiers ask for the loyalty card or membership number at the start of the transaction Yes / No 1 pt
  3. Cashiers look in and under the cart for unscanned items on every transaction observed Yes / No 1 pt
  4. Heavy or bulky items are scanned in the cart with the hand scanner instead of lifted to the belt Yes / No 1 pt
  5. Chemicals are bagged separately from food and clothing Yes / No 1 pt
  6. Bags are not overfilled beyond what a customer can lift with one hand Yes / No 1 pt
  7. Fragile items are wrapped or bagged separately Yes / No 1 pt
  8. Reusable bags brought by customers are packed by the cashier or bagger without comment Yes / No 1 pt
  9. Bag fees are charged where local regulation requires them Yes / No 1 pt
  10. The cashier states the total to the customer before taking payment Yes / No 1 pt
  11. The cashier counts change back to the customer on cash transactions Yes / No 1 pt
  12. The receipt is handed to the customer, not left in the bag without mention Yes / No 1 pt
  13. Protection plans or the store credit card are offered as scripted, where the company requires it Yes / No 1 pt
  14. Carry-out help is offered for large or heavy purchases Yes / No 1 pt
  15. Security tags and spider wraps are removed before the customer leaves the lane Yes / No 1 pt
  16. Coupons are scanned and retained according to company policy Yes / No 1 pt
  17. Cashiers thank the customer by name when the name appears on the card or loyalty account Yes / No 1 pt
  18. Cashier courtesy on transactions observed Rating
    • Greeting, eye contact and thanks on every transaction 5 pts
    • Courteous but inconsistent 3 pts
    • Little or no interaction 1 pt
  19. Bagging quality on transactions observed Rating
    • Items sorted, protected and evenly loaded 5 pts
    • Minor sorting or weight issues 3 pts
    • Crushed, mixed or overloaded bags 1 pt

5. Front-end cleanliness 17 items

  1. Belts are free of sticky residue on every open lane Yes / No 1 pt
  2. Scanner glass reads a barcode on the first pass on every open lane tested Yes / No 1 pt
  3. Card readers and keypads are wiped at the frequency on the front-end cleaning checklist Yes / No 1 pt
  4. Trash bins at each lane are less than three-quarters full Yes / No 1 pt
  5. Floors in the lanes are free of receipts, hangers and spilled product Yes / No 1 pt
  6. A spill kit or absorbent is stored within reach of the front end Yes / No 1 pt
  7. Go-backs are collected from each lane at least hourly Yes / No 1 pt
  8. Go-back carts are sorted by department before they leave the front end Yes / No 1 pt
  9. Perishable go-backs are returned to refrigeration within the time set by company policy, where the store sells them Yes / No 1 pt
  10. Impulse fixtures at each lane are filled to the planogram Yes / No 1 pt
  11. Bags are stocked at every open lane for at least the next two hours of trade Yes / No 1 pt
  12. Receipt paper spare rolls are stored at each lane Yes / No 1 pt
  13. Hand baskets are returned from the lanes to the entrance during the visit Yes / No 1 pt
  14. Shopping carts in the vestibule are in rows with no trash left in them Yes / No 1 pt
  15. Cart corrals in the parking lot are emptied on the schedule set for the cart attendant Yes / No 1 pt
  16. Cashiers' drinks and personal items are stored out of customer view Yes / No 1 pt
  17. Cleanliness of the checkout lanes Rating
    • Clean and stocked on every lane 5 pts
    • One or two lanes need attention 3 pts
    • Most lanes dirty or short of supplies 1 pt

6. Cash office support 17 items

  1. Each till was counted to the standard opening fund before it went to the lane Yes / No 1 pt
  2. Cash pickups are made when a till reaches the limit set by company policy Yes / No 1 pt
  3. Each pickup is counted and signed by both the cashier and the person collecting it Yes / No 1 pt
  4. Change orders from lanes are delivered within 5 minutes of the request Yes / No 1 pt
  5. The cash office holds enough coin and small bills for the weekend, per the change order log Yes / No 1 pt
  6. Large bills are checked with a counterfeit pen or detector at the lane Yes / No 1 pt
  7. Checks are run through the verification system at the lane, where checks are accepted Yes / No 1 pt
  8. Tills are carried to and from the cash office in a closed bag or covered tray Yes / No 1 pt
  9. Each cashier's over and short result from the previous shift is communicated at the start of the shift Yes / No 1 pt
  10. Cashiers with variances beyond the company limit have a documented coaching within the same week Yes / No 1 pt
  11. Supervisor override keys or cards are carried by the supervisor, not left at a register Yes / No 1 pt
  12. A gift card scam warning for cashiers is posted at each register Yes / No 1 pt
  13. Voided transactions carry a supervisor approval at the time of the void Yes / No 1 pt
  14. The cash office door stays closed and locked while lanes are being serviced Yes / No 1 pt
  15. Lanes with a till over the pickup limit at the time of the visit Number
  16. Name of the front-end supervisor on duty Short text
  17. Comments and corrective actions Comments

About this template

This checklist is part of the InspectLoop template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In InspectLoop you can add photos, assign corrective actions, require sign-off and compare results across sites.

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