Checklist template

Phone Repair Shop

A ready-to-use checklist with 64 items in 5 sections, covering Storefront and Lobby, Customer Intake and Service, Technical Bench and Tools, Parts and Inventory Management, Safety and Compliance. Use it as-is in InspectLoop, or adapt it to your own standards in minutes.

  • 5 Sections
  • 64 Items
  • 59 Yes / No checks
  • 4 Scored ratings
  • 870 Points

Use this template How audits work

1. Storefront and Lobby 12 items

  1. Is the main signage clean and fully illuminated? Yes / No 10 pts
  2. Are entrance doors and glass free of smudges and streaks? Yes / No 5 pts
  3. Is the sidewalk and entry area free of trash and debris? Yes / No 10 pts
  4. Are window displays current and professionally arranged? Yes / No 10 pts
  5. Is the entrance clear of any obstacles or trip hazards? Yes / No 15 pts
  6. Are store hours and contact info clearly visible? Yes / No 5 pts
  7. Are security cameras at the entrance unobstructed? Yes / No 15 pts
  8. Is the lobby music or TV at a professional volume? Yes / No 5 pts
  9. Is the seating area for waiting customers clean? Yes / No 10 pts
  10. Are accessory displays (cases/cables) tidy and stocked? Yes / No 10 pts
  11. Is the entry mat clean and positioned correctly? Yes / No 5 pts
  12. Initial lobby impression: Rating
    • Professional/Bright 10 pts
    • Cluttered 5 pts
    • Poor/Unorganized 0 pts

2. Customer Intake and Service 13 items

  1. Was the customer greeted within 15 seconds of entry? Yes / No 15 pts
  2. Did the technician perform a pre-repair function check? Yes / No 25 pts
  3. Was the device inspected for pre-existing frame damage? Yes / No 15 pts
  4. Is the repair quote and estimated time communicated? Yes / No 10 pts
  5. Are customer intake forms signed and filed correctly? Yes / No 20 pts
  6. Is the counter surface clean and free of personal items? Yes / No 10 pts
  7. Are staff wearing clean, branded attire or name tags? Yes / No 10 pts
  8. Was the customer informed about the data backup policy? Yes / No 15 pts
  9. Did staff mention the repair warranty or protection plans? Yes / No 10 pts
  10. Was a loaner phone offered if applicable? Yes / No 5 pts
  11. Did staff thank the customer upon exit? Yes / No 5 pts
  12. Is staff coverage adequate for current traffic? Yes / No 10 pts
  13. Customer service quality: Rating
    • Exceptional 20 pts
    • Satisfactory 10 pts
    • Below Standard 0 pts

3. Technical Bench and Tools 13 items

  1. Is the repair bench clean and free of excessive clutter? Yes / No 10 pts
  2. Are ESD (Electrostatic Discharge) mats and straps used? Yes / No 30 pts
  3. Are precision tools (screwdrivers/tweezers) organized? Yes / No 10 pts
  4. Is the soldering station turned off when not in use? Yes / No 15 pts
  5. Are microscope lenses clean and unobstructed? Yes / No 5 pts
  6. Is the heat gun/rework station used with proper safety? Yes / No 15 pts
  7. Are screw mats or organizers used for every repair? Yes / No 20 pts
  8. Is the bench lighting bright and fully functional? Yes / No 5 pts
  9. Are cleaning agents (IPA) stored in labeled containers? Yes / No 10 pts
  10. Is the ultrasonic cleaner maintained and clean? Yes / No 10 pts
  11. Are battery adhesive strips available and used? Yes / No 10 pts
  12. Is a post-repair function checklist completed? Yes / No 25 pts
  13. Bench organization: Rating
    • High Standard 15 pts
    • Average 7 pts
    • Disorganized 0 pts

4. Parts and Inventory Management 12 items

  1. Are screens/batteries organized by model and quality? Yes / No 15 pts
  2. Is new inventory checked for defects upon arrival? Yes / No 15 pts
  3. Are high-value components (logic boards) secured? Yes / No 25 pts
  4. Are defective/replaced parts binned and labeled? Yes / No 15 pts
  5. Is the inventory count in the POS system accurate? Yes / No 10 pts
  6. Are "Work in Progress" devices tagged and shelved? Yes / No 20 pts
  7. Are small parts (screws/brackets) stored in bins? Yes / No 10 pts
  8. Is the backstock area organized with clear walkways? Yes / No 10 pts
  9. Are specialized adhesives stored at correct temperatures? Yes / No 10 pts
  10. Is out-of-stock inventory reported for reorder? Yes / No 5 pts
  11. Are shipping materials for mail-ins stocked? Yes / No 5 pts
  12. Is the backroom free of loose trash or cardboard? Yes / No 10 pts

5. Safety and Compliance 14 items

  1. Are all emergency exits completely unobstructed? Yes / No 50 pts
  2. Are fire extinguishers charged and tagged? Yes / No 20 pts
  3. Are electrical panels clear (3ft clearance)? Yes / No 25 pts
  4. Are swollen or damaged batteries stored in safety bags? Yes / No 40 pts
  5. Is the first aid kit accessible and stocked? Yes / No 15 pts
  6. Are hazardous cleaning chemicals stored safely? Yes / No 15 pts
  7. Are anti-fatigue mats present and in good condition? Yes / No 5 pts
  8. Are restrooms clean, stocked, and odor-free? Yes / No 15 pts
  9. Are employee rights posters clearly displayed? Yes / No 5 pts
  10. Is the store temperature comfortable and suitable for electronics? Yes / No 10 pts
  11. Is the alarm system functional and tested? Yes / No 20 pts
  12. Is the trash dumpster area secure and tidy? Yes / No 10 pts
  13. Safety compliance level: Rating
    • Fully Compliant 30 pts
    • Minor Deficiencies 10 pts
    • High Risk 0 pts
  14. Final audit summary: Comments

About this template

This checklist is part of the InspectLoop template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In InspectLoop you can add photos, assign corrective actions, require sign-off and compare results across sites.

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