Checklist template

Consumer electronics store operations

A ready-to-use checklist with 120 items in 6 sections, covering Greeting, Demonstration units, Services and repairs, Trade-ins, Stock, Checkout. Use it as-is in InspectLoop, or adapt it to your own standards in minutes.

  • 6 Sections
  • 120 Items
  • 103 Yes / No checks
  • 6 Scored ratings
  • 133 Points

Use this template How audits work

1. Greeting 15 items

  1. An employee is posted within sight of the entrance during the visit Yes / No 1 pt
  2. Customers entering are acknowledged within 30 seconds Yes / No 1 pt
  3. Employees on the floor wear the company shirt Yes / No 1 pt
  4. Each employee on the floor wears a name badge showing their department or specialty Yes / No 1 pt
  5. An employee is present in the television and home theater department Yes / No 1 pt
  6. An employee is present in the computer and tablet department Yes / No 1 pt
  7. Customers waiting at the locked gaming or camera case are helped within 2 minutes Yes / No 1 pt
  8. Employees ask what the customer will use the product for before recommending a model Yes / No 1 pt
  9. Employees carry a handheld or tablet to check price and stock without leaving the customer Yes / No 1 pt
  10. A customer waiting for a busy specialist is told the expected wait Yes / No 1 pt
  11. Online order pickup customers are directed to a signed pickup counter from the entrance Yes / No 1 pt
  12. Employees are not gathered at the service counter while customers wait in the aisles Yes / No 1 pt
  13. The staffing schedule for today is posted in the back office with a named floor leader per shift Yes / No 1 pt
  14. Customers in the store without an employee contact after 3 minutes, counted during the visit Number
  15. Speed of first contact with customers observed Rating
    • Every customer greeted on entry 5 pts
    • Most greeted, some left waiting 3 pts
    • Customers walk the store unassisted 1 pt

2. Demonstration units 23 items

  1. A named employee in each department is assigned to the demo opening check on today's schedule Yes / No 1 pt
  2. The demo opening check (power, demo loop, network connection) was completed before the store opened and is initialed Yes / No 1 pt
  3. Demo televisions are returned to store demo mode by the employee after a customer has changed the picture settings Yes / No 1 pt
  4. Employees demonstrate the feature the customer asked about on a live unit, not only describe it Yes / No 1 pt
  5. Employees asked can switch a demo television between the demo loop and a live source to compare models for a customer Yes / No 1 pt
  6. The home theater room or listening area is kept free for demonstrations, with no stock or cartons stored in it Yes / No 1 pt
  7. The home theater room volume is reset to the store's standard level after each demonstration Yes / No 1 pt
  8. Employees sign out of any personal account a customer used on a demo laptop or tablet before the next customer Yes / No 1 pt
  9. Game console demo stations run only games with an all-ages rating, per company policy Yes / No 1 pt
  10. Remote controls for demo televisions are tethered or kept with the department employee Yes / No 1 pt
  11. Demo units found not working are entered on the demo repair list the same shift Yes / No 1 pt
  12. Each entry on the demo repair list names the unit, the fault and the action taken (vendor call, replacement request) Yes / No 1 pt
  13. Demo units on the repair list for more than 7 days are escalated to head office or the vendor representative Yes / No 1 pt
  14. Replacement demo units are taken from saleable stock only with a manager's approval, with the transfer recorded in the system Yes / No 1 pt
  15. Vendor representatives servicing branded displays sign in at the service desk on each visit Yes / No 1 pt
  16. Demo units of discontinued models are removed from the floor within the time set in the head office notice Yes / No 1 pt
  17. Retired demo units are moved to open-box sale or return-to-vendor as company policy directs, with the move recorded in the system Yes / No 1 pt
  18. Software updates on demo laptops and tablets are run outside opening hours Yes / No 1 pt
  19. Demo units are powered down at closing as company policy sets, except units left on for scheduled updates Yes / No 1 pt
  20. The demo unit log lists the serial number of every unit on display Yes / No 1 pt
  21. Date of the last count of demo units against the log Date
  22. Demo units on the demo repair list at the time of the visit Number
  23. Demonstrations observed with customers Rating
    • Hands-on demonstration and unit reset afterward 5 pts
    • Features described without a demonstration 3 pts
    • No demonstration offered or unit unusable 1 pt

3. Services and repairs 23 items

  1. The service counter posts its menu of services with prices (setup, data transfer, screen protector installation, repairs) Yes / No 1 pt
  2. A check-in record is opened for each device left for service, with the customer's name and phone number Yes / No 1 pt
  3. The serial number or IMEI of the device is recorded at check-in Yes / No 1 pt
  4. Existing damage (scratches, cracks, dents) is noted on the check-in record, with photos where the system allows Yes / No 1 pt
  5. The customer is asked whether the data is backed up before the device is accepted Yes / No 1 pt
  6. The customer signs the service terms, including the data loss notice, at check-in Yes / No 1 pt
  7. Customer passwords or passcodes are entered in the secured field of the service system, not written on paper notes Yes / No 1 pt
  8. The customer receives a claim ticket with the work order number Yes / No 1 pt
  9. A promised date is given at check-in and written on the work order Yes / No 1 pt
  10. Accessories left with the device (charger, case, memory card) are listed on the check-in record Yes / No 1 pt
  11. Devices held for service are tagged with the work order number Yes / No 1 pt
  12. Devices held for service are stored in a locked room or cabinet Yes / No 1 pt
  13. Devices are opened only on the grounded anti-static mat of the repair bench Yes / No 1 pt
  14. Screws and small parts from an open device are kept in a labeled tray for that work order Yes / No 1 pt
  15. Swollen or damaged batteries removed during repair are placed in the fire-resistant battery container Yes / No 1 pt
  16. Devices shipped to a repair depot are recorded with the carrier tracking number Yes / No 1 pt
  17. The customer is called for approval before work exceeding the quoted amount is done Yes / No 1 pt
  18. Installation appointments (television mounting, car audio, appliances) are confirmed with the customer the day before Yes / No 1 pt
  19. Open work orders past their promised date have a recorded customer contact Yes / No 1 pt
  20. Protection plan claims are entered in the plan provider's portal while the customer is present Yes / No 1 pt
  21. Open work orders past their promised date at the time of the visit Number
  22. Devices finished and waiting for pickup longer than 30 days Number
  23. Service counter record keeping, on 5 work orders sampled Rating
    • All complete and signed 5 pts
    • Minor gaps in 1 or 2 3 pts
    • Signatures, serial numbers or damage notes missing in several 1 pt

4. Trade-ins 19 items

  1. The trade-in value is taken from the company trade-in tool, not set by the employee Yes / No 1 pt
  2. The employee powers on the device and tests the screen, buttons and cameras before grading Yes / No 1 pt
  3. The condition grade entered matches the device, on a trade-in checked during the visit Yes / No 1 pt
  4. Activation lock or account lock is confirmed off before the device is accepted Yes / No 1 pt
  5. The serial number or IMEI is checked against the lost or stolen database where the tool provides it Yes / No 1 pt
  6. Government-issued photo identification is checked and recorded as required by local regulation Yes / No 1 pt
  7. The customer is told to back up the device before it is erased Yes / No 1 pt
  8. The device is factory reset in front of the customer or by the employee before storage Yes / No 1 pt
  9. SIM cards and memory cards are removed and returned to the customer Yes / No 1 pt
  10. The customer signs the trade-in agreement confirming ownership Yes / No 1 pt
  11. Trade-in value is paid only in the form company policy sets (gift card or credit on the purchase) Yes / No 1 pt
  12. Each traded-in device is labeled with the trade-in transaction number Yes / No 1 pt
  13. Traded-in devices are stored in a locked cabinet separate from new stock Yes / No 1 pt
  14. Trade-ins are held for the period required by local second-hand goods regulation before shipment Yes / No 1 pt
  15. Traded-in devices with swollen batteries are kept apart in the fire-resistant container Yes / No 1 pt
  16. Traded-in devices are shipped to the processor on the schedule set by the company Yes / No 1 pt
  17. The count of devices in the trade-in cabinet matches the open trade-in report Yes / No 1 pt
  18. Traded-in devices on hand at the time of the visit Number
  19. Date of the last shipment of trade-ins to the processor Date

5. Stock 21 items

  1. Shelf price labels match the scanned price on 10 items sampled Yes / No 1 pt
  2. Each peg and shelf position has a product behind its label, or an out-of-stock tag Yes / No 1 pt
  3. Phones, tablets and laptops are kept in the locked stockroom cage or locked floor cabinets Yes / No 1 pt
  4. The key to the high-value cage is held by a manager or lead and signed out per use Yes / No 1 pt
  5. The on-hand quantity in the system matches the physical count for 5 high-value items sampled Yes / No 1 pt
  6. Serialized items are scanned by serial number at receiving Yes / No 1 pt
  7. Today's delivery was checked against the packing list before going to the floor Yes / No 1 pt
  8. Open-box items carry a tag stating condition, what is included and the reduced price Yes / No 1 pt
  9. Open-box items have been tested and reset before going on sale Yes / No 1 pt
  10. Online orders for pickup are picked within the time stated in company policy Yes / No 1 pt
  11. Picked online orders are stored on labeled shelves by customer name or order number Yes / No 1 pt
  12. Online orders not collected within the hold period are cancelled and returned to stock Yes / No 1 pt
  13. Defective returns are tagged and held in a marked return-to-vendor area Yes / No 1 pt
  14. Televisions are stored upright in the stockroom, never flat Yes / No 1 pt
  15. Power banks and loose lithium batteries are shelved in their retail packaging, away from heaters and the compactor area Yes / No 1 pt
  16. Recalled or stop-sale items listed in the latest head office notice are off the floor Yes / No 1 pt
  17. Spider wraps or security tags are applied to items the company lists for protection Yes / No 1 pt
  18. Ink, cables and other fast sellers are replenished from the stockroom at least once per shift Yes / No 1 pt
  19. Empty shelf positions without an out-of-stock tag counted in two aisles Number
  20. Shelf availability in the departments walked Rating
    • Full, with few gaps 5 pts
    • Gaps in several categories 3 pts
    • Widespread empty positions 1 pt
  21. High-value stock control Rating
    • Caged, key signed out, counts match 5 pts
    • Caged but counts off or key log incomplete 3 pts
    • High-value stock left unsecured 1 pt

6. Checkout 19 items

  1. Every open register has a working scanner, payment terminal and receipt printer Yes / No 1 pt
  2. A second register opens when more than 3 customers are waiting Yes / No 1 pt
  3. The cashier scans the serial number of serialized items when the register asks for it Yes / No 1 pt
  4. The cashier offers the protection plan on eligible items, once, without pressure Yes / No 1 pt
  5. The cashier explains the return period, including shorter periods for phones or opened items Yes / No 1 pt
  6. Environmental handling or recycling fees are charged and shown on the receipt where local regulation requires them Yes / No 1 pt
  7. Receipts are emailed or printed according to the customer's choice Yes / No 1 pt
  8. Security tags and spider wraps are removed at the register Yes / No 1 pt
  9. Items retrieved from the locked cage are brought to the register by an employee, not handed to the customer on the floor Yes / No 1 pt
  10. Receipts are checked at the door for large boxed items, per company policy Yes / No 1 pt
  11. Price match requests are verified against the competitor's current listing before the override is entered Yes / No 1 pt
  12. Price overrides above the cashier's limit carry a manager's approval Yes / No 1 pt
  13. Returned items are checked for the matching serial number before a refund is given Yes / No 1 pt
  14. Returned devices are checked for removed accounts and activation lock before a refund is given Yes / No 1 pt
  15. Carry-out help is offered for televisions and heavy boxes Yes / No 1 pt
  16. Longest register wait observed during the visit (minutes) Number
  17. Checkout service observed on 3 transactions Rating
    • Accurate, plan offered, return period explained 5 pts
    • Accurate but offers or explanations missed 3 pts
    • Errors or long waits 1 pt
  18. Name of the manager on duty Short text
  19. Comments and corrective actions Comments

About this template

This checklist is part of the InspectLoop template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In InspectLoop you can add photos, assign corrective actions, require sign-off and compare results across sites.

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