Checklist template

Pharmacy robbery and burglary prevention

A ready-to-use checklist with 99 items in 6 sections, covering Safes and time delay, Cameras and alarms, Procedures, Height markers, Training, Aftercare. Use it as-is in InspectLoop, or adapt it to your own standards in minutes.

  • 6 Sections
  • 99 Items
  • 84 Yes / No checks
  • 6 Scored ratings
  • 114 Points

Use this template How audits work

1. Safes and time delay 18 items

  1. Opioids and other targeted drugs are kept in a time-delay safe during business hours Yes / No 1 pt
  2. The time delay on the safe was working when tested during the visit Yes / No 1 pt
  3. Time delay measured on the pharmacy safe (minutes) Number
  4. The measured time delay matches the delay set by company policy Yes / No 1 pt
  5. A sign at the pharmacy counter states that the safe is on a time delay Yes / No 1 pt
  6. A time-delay sign is posted at the drive-thru window Yes / No 1 pt
  7. A time-delay decal is posted at the store entrance Yes / No 1 pt
  8. The safe is bolted to the floor or the building structure Yes / No 1 pt
  9. The safe door was found closed and locked between uses Yes / No 1 pt
  10. The time delay is not bypassed by leaving the safe on day lock or an inner door open Yes / No 1 pt
  11. No stock of targeted drugs is kept on open shelves, in will-call bins or in the fast-mover bay Yes / No 1 pt
  12. Only the working quantity set by company policy is kept outside the safe Yes / No 1 pt
  13. Safe combinations are known only to pharmacists Yes / No 1 pt
  14. The combination was changed on the schedule set by company policy Yes / No 1 pt
  15. Date the safe combination was last changed Date
  16. Overnight, all controlled substances are locked in the safe or a cabinet rated for burglary resistance Yes / No 1 pt
  17. The pharmacy register holds no more cash than the limit set by company policy Yes / No 1 pt
  18. Use of the time-delay safe Rating
    • Always locked with the delay active 5 pts
    • Delay active but safe left open at times 3 pts
    • Delay bypassed or targeted drugs kept outside 1 pt

2. Cameras and alarms 19 items

  1. A camera at the pharmacy counter records faces at head height Yes / No 1 pt
  2. A camera at the store entrance records the face of each person leaving the store Yes / No 1 pt
  3. A public-view monitor at the entrance shows customers they are being recorded Yes / No 1 pt
  4. A camera covers the drive-thru window Yes / No 1 pt
  5. A camera covers the rear door used for deliveries Yes / No 1 pt
  6. Exterior cameras cover the parking lot nearest the pharmacy Yes / No 1 pt
  7. Recorded images from the pharmacy counter camera are sharp enough to identify a face Yes / No 1 pt
  8. Hold-up buttons are installed at the pharmacy counter Yes / No 1 pt
  9. A hold-up button is within reach of the drive-thru workstation Yes / No 1 pt
  10. Hold-up buttons were tested with the monitoring company on the schedule set by company policy Yes / No 1 pt
  11. Date of the last hold-up alarm test Date
  12. The pharmacy gate, door and pass-through have alarm contacts Yes / No 1 pt
  13. A motion detector covers the inside of the dispensary Yes / No 1 pt
  14. The roof hatch and any skylight are alarmed Yes / No 1 pt
  15. Walls shared with a neighboring tenant are protected by vibration or motion detection Yes / No 1 pt
  16. The alarm panel has a backup communication path such as cellular Yes / No 1 pt
  17. The alarm company call list names current keyholders Yes / No 1 pt
  18. Tracking devices or decoy bottles are in place where the company program provides them Yes / No 1 pt
  19. Camera and alarm protection of the pharmacy Rating
    • All devices present and working 5 pts
    • One device missing or not working 3 pts
    • Several devices missing or not working 1 pt

3. Procedures 19 items

  1. Two employees open the store, with one watching from a distance while the other enters Yes / No 1 pt
  2. Two employees close the store together Yes / No 1 pt
  3. The pharmacy gate is pulled down and locked before the last pharmacist leaves Yes / No 1 pt
  4. The rear door stays locked during business hours Yes / No 1 pt
  5. Deliveries through the rear door are admitted only after the driver is identified Yes / No 1 pt
  6. Employees greet each person who approaches the pharmacy counter Yes / No 1 pt
  7. Windows are free of posters that block the view of the pharmacy from the street Yes / No 1 pt
  8. The half-door or gate into the dispensary was found latched during the visit Yes / No 1 pt
  9. The counter design or a barrier prevents a person from vaulting into the dispensary Yes / No 1 pt
  10. A written robbery procedure is kept in the pharmacy Yes / No 1 pt
  11. The procedure tells employees to comply and hand over what is demanded Yes / No 1 pt
  12. A suspicious-person code phrase is known by the employees asked Yes / No 1 pt
  13. Suspicious persons or vehicles seen in the last 90 days were entered in the store log Yes / No 1 pt
  14. Exterior lights at the entrance and the drive-thru were working at the time of the visit Yes / No 1 pt
  15. Shrubs and dumpsters near the rear door do not provide a hiding place Yes / No 1 pt
  16. Roof access ladders are locked or removed Yes / No 1 pt
  17. Bollards or planters protect the storefront nearest the pharmacy from a vehicle ram-raid Yes / No 1 pt
  18. Keys to the pharmacy are held only by pharmacists Yes / No 1 pt
  19. Opening, closing and daytime robbery procedures Rating
    • Followed by all employees observed 5 pts
    • Followed with lapses 3 pts
    • Not followed 1 pt

4. Height markers 9 items

  1. A height marker strip is fixed to the frame of each customer exit door Yes / No 1 pt
  2. Height markers are readable from the pharmacy counter or the front register Yes / No 1 pt
  3. Height markers are within the view of the exit door camera Yes / No 1 pt
  4. Height markers show both feet and centimeters, or the unit used by local police Yes / No 1 pt
  5. No sign, display or door hardware covers the height markers Yes / No 1 pt
  6. The zero point of the marker is at floor level, checked with a tape measure Yes / No 1 pt
  7. A height marker is fixed beside the pharmacy counter exit where the layout allows Yes / No 1 pt
  8. Employees asked could explain how to use the marker to estimate a person's height Yes / No 1 pt
  9. Condition of height markers Rating
    • Present, accurate and visible at every exit 5 pts
    • Present but worn or partly hidden 3 pts
    • Missing 1 pt

5. Training 15 items

  1. Every pharmacy employee completed robbery training in the last 12 months Yes / No 1 pt
  2. Front store employees working near the pharmacy completed the same training Yes / No 1 pt
  3. New pharmacy employees were trained on robbery response before their first unsupervised shift Yes / No 1 pt
  4. Pharmacy employees with no robbery training on record Number
  5. Employees asked could state where the hold-up buttons are Yes / No 1 pt
  6. Employees asked knew to press the hold-up button only when it is safe to do so Yes / No 1 pt
  7. Employees asked could describe what to note about a robber (height, clothing, direction of travel, vehicle) Yes / No 1 pt
  8. Employees asked knew not to chase or follow a robber outside Yes / No 1 pt
  9. Relief and floater pharmacists are briefed on the store's safe and alarm on their first shift Yes / No 1 pt
  10. Training covers robbery by note passed at the counter or the drive-thru Yes / No 1 pt
  11. Training covers night burglary discovered at opening, including not entering the store Yes / No 1 pt
  12. A robbery drill or tabletop walk-through was held in the last 12 months Yes / No 1 pt
  13. Date of the last robbery drill or walk-through Date
  14. A security review of the store by local police or loss prevention is on record Yes / No 1 pt
  15. Employee knowledge of robbery response Rating
    • All employees asked answered correctly 5 pts
    • Some gaps 3 pts
    • Most employees could not answer 1 pt

6. Aftercare 19 items

  1. The post-robbery checklist is kept at the pharmacy counter Yes / No 1 pt
  2. The checklist tells employees to lock the doors once the robber has left Yes / No 1 pt
  3. The checklist tells employees to call the emergency number before calling the company Yes / No 1 pt
  4. Blank suspect description sheets are available for each witness to complete separately Yes / No 1 pt
  5. The checklist tells employees to protect surfaces the robber touched for fingerprints Yes / No 1 pt
  6. The checklist tells employees to leave a robbery note where it lies for police Yes / No 1 pt
  7. A sign for the door stating that the store is temporarily closed is kept ready Yes / No 1 pt
  8. The contact numbers for loss prevention and the pharmacy supervisor are on the checklist Yes / No 1 pt
  9. The checklist calls for a count of controlled substances after any robbery or burglary to establish the loss Yes / No 1 pt
  10. The loss from the most recent robbery or burglary was reported to the regulator as required by local regulation Yes / No 1 pt
  11. The employee assistance program number is posted in the staff area Yes / No 1 pt
  12. Employees present at the last incident were offered counseling or time away, per company policy Yes / No 1 pt
  13. Media questions are referred to the company spokesperson named on the checklist Yes / No 1 pt
  14. Robberies and burglaries at this pharmacy in the last 24 months Number
  15. Date of the most recent robbery or burglary Date
  16. Security improvements recommended after the last incident have been completed Yes / No 1 pt
  17. Name of the pharmacy manager Short text
  18. Overall readiness against robbery and burglary Rating
    • Devices working, procedures followed and employees trained 5 pts
    • Devices working with gaps in procedures or training 3 pts
    • Safe, alarm or camera protection not working 1 pt
  19. Corrective actions required Comments

About this template

This checklist is part of the InspectLoop template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In InspectLoop you can add photos, assign corrective actions, require sign-off and compare results across sites.

Categories

Related templates

← All templates

Brand standards

At every site, every time

Start Free Contact us