Checklist template

Pay station and gate equipment check for parking facilities

A ready-to-use checklist with 114 items in 6 sections, covering Gates, Ticket dispensers, Pay stations, Card readers, Intercoms, Fault log. Use it as-is in InspectLoop, or adapt it to your own standards in minutes.

  • 6 Sections
  • 114 Items
  • 97 Yes / No checks
  • 5 Scored ratings
  • 122 Points

Use this template How audits work

1. Gates 19 items

  1. Each entry gate arm rose when a test ticket was pulled Yes / No 1 pt
  2. Each entry gate arm lowered once the test vehicle cleared the closing loop Yes / No 1 pt
  3. Each exit gate arm rose when a paid test ticket was presented Yes / No 1 pt
  4. Each gate arm stayed up while a test vehicle stood under it (safety loop or photo-eye test) Yes / No 1 pt
  5. A second vehicle following closely behind the first did not get through on one ticket Yes / No 1 pt
  6. No gate arm is tied up, removed or left raised in a lane that should be controlled Yes / No 1 pt
  7. Gate arms travel smoothly, without bouncing at the end of travel or grinding noise Yes / No 1 pt
  8. Each gate arm reaches across the lane far enough that a car cannot drive around it Yes / No 1 pt
  9. Breakaway brackets or shear bolts are fitted on each arm, not replaced by ordinary bolts Yes / No 1 pt
  10. A spare gate arm is kept on site Yes / No 1 pt
  11. Gate cabinets are locked Yes / No 1 pt
  12. Gate cabinets are firmly anchored to the island and do not rock when pushed Yes / No 1 pt
  13. The sealant over the pavement loops is intact, with no exposed loop wire Yes / No 1 pt
  14. The cabinet heater or fan runs in the season it is needed Yes / No 1 pt
  15. The manual release key or crank for each gate is kept in the office in a known place Yes / No 1 pt
  16. The manual raise button in the booth or office raises the gate of the lane it is labeled for Yes / No 1 pt
  17. Gate lanes tested Number
  18. Gate arms broken or replaced in the last 30 days Number
  19. Gate operation Rating
    • Every gate cycles correctly 5 pts
    • One gate with a minor fault, lane usable 3 pts
    • A gate out of service or held open 1 pt

2. Ticket dispensers 19 items

  1. Each dispenser issued a ticket on the first press of the button Yes / No 1 pt
  2. A dispenser did not issue a ticket when the button was pressed with no vehicle on the loop Yes / No 1 pt
  3. The date and time printed on the test ticket agree with the system clock Yes / No 1 pt
  4. The print on the test ticket is dark enough to read at arm's length Yes / No 1 pt
  5. The barcode or magnetic stripe of the test ticket was read by a pay station on the first try Yes / No 1 pt
  6. Ticket stock in each dispenser is above the reorder mark Yes / No 1 pt
  7. The low-ticket warning of each dispenser reports to the management system Yes / No 1 pt
  8. The display of each dispenser shows the welcome message, with no error code Yes / No 1 pt
  9. The voice prompt can be heard from the driver's seat with the engine running Yes / No 1 pt
  10. The ticket button is lit Yes / No 1 pt
  11. The ticket slot is free of torn tickets, gum and other objects Yes / No 1 pt
  12. A ticket left in the slot is pulled back or voided by the dispenser Yes / No 1 pt
  13. Instruction decals on the dispenser face are readable and not sun-faded Yes / No 1 pt
  14. Dispenser cabinets show no pry marks around the door Yes / No 1 pt
  15. Spare ticket stock is kept in a locked room or cabinet Yes / No 1 pt
  16. Test tickets pulled during this check are voided and listed for the revenue report Yes / No 1 pt
  17. The entry camera recorded the license plate of the test vehicle against its ticket, where plate recognition is in use Yes / No 1 pt
  18. Test tickets pulled during this check Number
  19. Ticket dispensers Rating
    • Every dispenser issues readable tickets 5 pts
    • One dispenser with a fault, lane usable 3 pts
    • A lane cannot issue tickets 1 pt

3. Pay stations 24 items

  1. Each pay station is powered and shows its idle screen Yes / No 1 pt
  2. A test ticket was charged the fee shown on the posted rate sign for its length of stay Yes / No 1 pt
  3. The bill acceptor took a test bill on the first insertion Yes / No 1 pt
  4. The coin acceptor counted test coins correctly Yes / No 1 pt
  5. The station returned the correct change Yes / No 1 pt
  6. Change levels in each station are above the minimum shown on the system status report Yes / No 1 pt
  7. A receipt printed when requested Yes / No 1 pt
  8. The receipt shows the facility name, date, time and amount paid Yes / No 1 pt
  9. Receipt paper is above the low-paper mark in each station Yes / No 1 pt
  10. A chip card test payment was approved Yes / No 1 pt
  11. A contactless tap test payment was approved Yes / No 1 pt
  12. The touch screen responds where it is touched, including the corners Yes / No 1 pt
  13. A validation or discount code scanned at the station reduced the fee as expected Yes / No 1 pt
  14. The lost-ticket button charges the lost-ticket fee shown on the rate sign Yes / No 1 pt
  15. A ticket paid at the station opened the exit gate within the exit grace time Yes / No 1 pt
  16. The station does not allow a paid ticket to be used at the exit after the grace time has passed Yes / No 1 pt
  17. The outer doors of each pay station are locked Yes / No 1 pt
  18. No unauthorized QR code sticker is stuck on a pay station or payment sign Yes / No 1 pt
  19. The pay-by-phone code on each station opens the payment page of this facility Yes / No 1 pt
  20. The screen backlight and keypad light of each pay station work at night Yes / No 1 pt
  21. Opening the cash vault door of a pay station raised a door alarm in the management system Yes / No 1 pt
  22. Pay stations in service Number
  23. Pay stations out of service Number
  24. Pay station availability Rating
    • Every station takes every payment type 5 pts
    • Every station works, one payment type down 4 pts
    • One station out of service 3 pts
    • Customers cannot pay on foot 1 pt

4. Card readers 17 items

  1. The proximity reader in each entry lane opened the gate for a valid test card Yes / No 1 pt
  2. The proximity reader in each exit lane opened the gate for a valid test card Yes / No 1 pt
  3. A deactivated test card was refused Yes / No 1 pt
  4. A card used to enter was refused at a second entry until it had been used to exit (anti-passback) Yes / No 1 pt
  5. Each reader gives a light or a beep when a card is read Yes / No 1 pt
  6. Cards are read at arm's length from the driver's window, without leaning out Yes / No 1 pt
  7. Reader housings are intact, with no cracked or sun-clouded face Yes / No 1 pt
  8. Reader pedestals stand upright and are anchored to the island Yes / No 1 pt
  9. The long-range tag reader opened the gate for a test transponder without the vehicle stopping Yes / No 1 pt
  10. The lane scanner read a reservation code from a phone screen on the first try Yes / No 1 pt
  11. The scanner glass is clean and unscratched Yes / No 1 pt
  12. The credit card reader in each entry lane accepted a test card as an entry credential Yes / No 1 pt
  13. The credit card reader in each exit lane charged the correct fee for the test stay Yes / No 1 pt
  14. Lane card readers show no overlay, loose part or broken security seal (skimmer check) Yes / No 1 pt
  15. The skimmer inspection log is initialed for each of the last 7 days Yes / No 1 pt
  16. Test card transactions appear in the access report under the right card number and lane Yes / No 1 pt
  17. Card or tag reads that failed during the test Number

5. Intercoms 16 items

  1. The intercom in each entry lane was answered when the help button was pressed Yes / No 1 pt
  2. The intercom in each exit lane was answered when the help button was pressed Yes / No 1 pt
  3. The intercom on each pay station was answered when the help button was pressed Yes / No 1 pt
  4. Longest wait for an answer during the test (seconds) Number
  5. Every test call was answered within the time set by company policy Yes / No 1 pt
  6. The attendant's voice was clear at the lane with an engine running Yes / No 1 pt
  7. The attendant could hear the caller clearly Yes / No 1 pt
  8. The attendant's console showed which lane or station the call came from Yes / No 1 pt
  9. The attendant could raise the gate of the calling lane from the console Yes / No 1 pt
  10. The attendant asked for the ticket number and the reason before raising a gate Yes / No 1 pt
  11. After-hours calls transfer to the remote monitoring center or the on-call phone Yes / No 1 pt
  12. Help buttons are lit and labeled Yes / No 1 pt
  13. The "call placed" and "call answered" lights work for customers who cannot hear Yes / No 1 pt
  14. Intercom faceplates show no vandalism or missing buttons Yes / No 1 pt
  15. The video intercom shows the driver's face on the console, where video is fitted Yes / No 1 pt
  16. Intercom response Rating
    • Answered promptly and clearly from every device 5 pts
    • Answered, with delays or poor sound 3 pts
    • A device not answered 1 pt

6. Fault log 19 items

  1. An equipment fault log is kept at the site, on paper or in the management system Yes / No 1 pt
  2. Every fault found during this check was entered with the device number and the time Yes / No 1 pt
  3. Each device out of service carries a sign directing customers to the nearest working device Yes / No 1 pt
  4. Every open fault has a service call number from the equipment vendor Yes / No 1 pt
  5. No fault has been open longer than the response time in the maintenance contract Yes / No 1 pt
  6. A device with three or more faults in the last 30 days has been escalated to the vendor Yes / No 1 pt
  7. Today's alarm list in the management system has been reviewed and acknowledged Yes / No 1 pt
  8. Every lane device and pay station shows as online in the management system Yes / No 1 pt
  9. The system server is on a battery backup that passed its last test Yes / No 1 pt
  10. The vendor's last preventive maintenance visit took place within the interval in the contract Yes / No 1 pt
  11. Date of the vendor's last preventive maintenance visit Date
  12. The spare parts kit holds shear bolts, receipt paper and ticket stock Yes / No 1 pt
  13. Keys to equipment cabinets are signed out and back in on a key log Yes / No 1 pt
  14. Revenue lost while gates were raised during an outage is estimated and recorded Yes / No 1 pt
  15. Faults open at the time of the check Number
  16. Service call number of the oldest open fault Short text
  17. Overall state of the revenue equipment Rating
    • Fully working 5 pts
    • Minor faults, no revenue at risk 4 pts
    • Faults slowing customers 2 pts
    • Revenue being lost 1 pt
  18. Name of the person who completed the check Short text
  19. Faults found and actions taken Comments

About this template

This checklist is part of the InspectLoop template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In InspectLoop you can add photos, assign corrective actions, require sign-off and compare results across sites.

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