Checklist template

Key cutting, glass and in-store services for hardware stores

A ready-to-use checklist with 106 items in 6 sections, covering Key cutting, Glass and screen repair, Propane exchange, Sharpening, Pricing, Equipment. Use it as-is in InspectLoop, or adapt it to your own standards in minutes.

  • 6 Sections
  • 106 Items
  • 89 Yes / No checks
  • 6 Scored ratings
  • 119 Points

Use this template How audits work

1. Key cutting 19 items

  1. A test key cut during the visit matched the original when the two were held side by side Yes / No 1 pt
  2. The test key came off the deburring brush with no burrs on its cuts Yes / No 1 pt
  3. The depth and spacing of the key machine are checked with gauge keys on the schedule set by company policy Yes / No 1 pt
  4. Date of the last calibration of the key machine Date
  5. The jaws of the key machine are free of brass filings Yes / No 1 pt
  6. The chip tray of the key machine has been emptied Yes / No 1 pt
  7. The most common house, padlock and mailbox key blanks are all in stock Yes / No 1 pt
  8. Each hook of the blank board is labeled with the blank number Yes / No 1 pt
  9. The key blank cross-reference guide is at the machine, in print or on screen Yes / No 1 pt
  10. Keys stamped "Do not duplicate" are handled as company policy describes Yes / No 1 pt
  11. Customers buying an automotive chip key are told to test it in the vehicle before leaving the parking lot Yes / No 1 pt
  12. Mis-cut keys are recorded and dropped in the scrap brass bin Yes / No 1 pt
  13. Mis-cut keys recorded in the last 7 days Number
  14. The free re-cut guarantee is posted at the key counter Yes / No 1 pt
  15. An employee trained on the key machine is scheduled on every shift Yes / No 1 pt
  16. The self-service key kiosk is working at the time of the visit Yes / No 1 pt
  17. Locks re-keyed in the store are tested with the new key before they are handed over Yes / No 1 pt
  18. The pin kit for re-keying has every pin size stocked Yes / No 1 pt
  19. Quality of keys cut Rating
    • Clean cut, matches the original 5 pts
    • Works but rough or needed a second cut 3 pts
    • Test key did not match 1 pt

2. Glass and screen repair 19 items

  1. The glass cutting table is covered and free of glass chips Yes / No 1 pt
  2. A test score with the glass cutter broke cleanly along the line Yes / No 1 pt
  3. The work order shows the opening size and the cut size after the deduction for fit in the frame, typically 1/8 in (3 mm) Yes / No 1 pt
  4. The edges of cut glass are sanded before it is handed over Yes / No 1 pt
  5. Cut glass is wrapped in paper or cardboard for the trip home Yes / No 1 pt
  6. Sheets of glass are stored on edge in a rack, sorted by thickness Yes / No 1 pt
  7. Acrylic and polycarbonate sheets keep their protective film until they are sold Yes / No 1 pt
  8. Glass offcuts go into a rigid container marked for broken glass Yes / No 1 pt
  9. Cut-resistant gloves are kept at the glass table Yes / No 1 pt
  10. Each screen or window left for repair carries a tag with the customer name, phone number and promised date Yes / No 1 pt
  11. Frames left by customers are stored in a rack off the floor, not leaning in an aisle Yes / No 1 pt
  12. Fiberglass, aluminum and pet-resistant screen mesh are in stock Yes / No 1 pt
  13. Spline is in stock in each diameter needed for the frames repaired Yes / No 1 pt
  14. A finished screen examined had taut mesh, a fully seated spline and a square frame Yes / No 1 pt
  15. Customers are called on the day their repair is finished Yes / No 1 pt
  16. Repairs not collected after the period set by company policy are followed up Yes / No 1 pt
  17. Open repair work orders at the time of the visit Number
  18. Work orders past their promised date Number
  19. Timeliness of glass and screen repairs Rating
    • All within the promised date 5 pts
    • A few late 3 pts
    • Many late or untagged 1 pt

3. Propane exchange 17 items

  1. The cylinder cage is locked and its key is held at the service desk or a register Yes / No 1 pt
  2. The cage stands outdoors, at the distance from doors and ignition sources given by the supplier and local regulation Yes / No 1 pt
  3. Full and empty cylinders are kept in separately labeled sections of the cage Yes / No 1 pt
  4. All cylinders in the cage stand upright Yes / No 1 pt
  5. Bollards or a curb protect the cage from vehicles Yes / No 1 pt
  6. An employee goes to the cage with the customer and makes the swap Yes / No 1 pt
  7. Empty cylinders that are dented, heavily rusted or past their requalification date are refused as the supplier's guide describes Yes / No 1 pt
  8. Each full cylinder has an intact seal over its valve Yes / No 1 pt
  9. The cashier rings an exchange or a new cylinder purchase according to whether an empty was handed in Yes / No 1 pt
  10. The number of full cylinders in the cage matches the store's count sheet or system on-hand Yes / No 1 pt
  11. Full cylinders in the cage at the time of the visit Number
  12. Full cylinders are available at the time of the visit Yes / No 1 pt
  13. The supplier's delivery ticket is checked for the number of full cylinders delivered and empties taken Yes / No 1 pt
  14. No-smoking and exchange instruction signs on the cage can be read Yes / No 1 pt
  15. A sign at the store entrance tells customers not to bring cylinders inside Yes / No 1 pt
  16. Employees who handle cylinders have completed the supplier's training, per the training record Yes / No 1 pt
  17. Propane exchange operation Rating
    • Secure, stocked and rung correctly 5 pts
    • Secure but counts or signs off 3 pts
    • Cage unlocked or customers swapping unaided 1 pt

4. Sharpening 15 items

  1. The sharpening price list is posted at the service counter Yes / No 1 pt
  2. Each item left for sharpening is tagged with the customer name, phone number, service and promised date Yes / No 1 pt
  3. The customer receives a claim ticket at drop-off Yes / No 1 pt
  4. Items waiting or finished are kept behind the counter in bins by ticket number Yes / No 1 pt
  5. Cracks, bent blades and chains worn past their limit are reported to the customer before any work is done Yes / No 1 pt
  6. Mower blades are checked on a balancer after sharpening Yes / No 1 pt
  7. Chainsaw chains are ground at the angle specified for the chain type Yes / No 1 pt
  8. Depth gauges on chainsaw chains are checked after grinding Yes / No 1 pt
  9. Knives and scissors are tested on paper before they are handed over Yes / No 1 pt
  10. Sharpened edges are covered with a guard or cardboard sleeve at handover Yes / No 1 pt
  11. Grinding wheels are dressed and the tool rest is set close to the wheel as the manufacturer specifies Yes / No 1 pt
  12. Items sent to an outside sharpening service are listed on a log signed at pickup and at return Yes / No 1 pt
  13. Items not collected after the period set by company policy are followed up Yes / No 1 pt
  14. Sharpening tickets past their promised date Number
  15. Quality of sharpening work examined Rating
    • Sharp, even and balanced 5 pts
    • Sharp but uneven grind 3 pts
    • Dull or overheated edge 1 pt

5. Pricing 15 items

  1. A price list covering key types, glass, screen repair and cutting services is posted where customers order Yes / No 1 pt
  2. Each service has its own item code at the register Yes / No 1 pt
  3. 3 services rung during the visit came up at the posted price Yes / No 1 pt
  4. Keys are rung by blank type (standard, specialty or chip) Yes / No 1 pt
  5. Cut glass is priced from the size chart, with the minimum charge applied to small pieces Yes / No 1 pt
  6. Labor and materials for screen repair appear as separate lines on the receipt Yes / No 1 pt
  7. The price quoted is written on the work order and signed by the customer before work starts Yes / No 1 pt
  8. Deposits on custom work are taken as company policy requires Yes / No 1 pt
  9. The prices of an exchange and of a new cylinder are posted on the propane cage Yes / No 1 pt
  10. The price per foot is posted for chain, rope, wire and tubing cut to length Yes / No 1 pt
  11. A re-cut key is rung at zero price so that re-cuts are counted Yes / No 1 pt
  12. Discounts on services are approved by a manager Yes / No 1 pt
  13. Service sales by type are compared each month with the blanks, glass and mesh used Yes / No 1 pt
  14. Service sales rung under a miscellaneous key in the last 7 days Number
  15. Pricing of in-store services Rating
    • Posted and rung correctly 5 pts
    • Posted but some rung under miscellaneous keys 3 pts
    • Prices not posted or improvised 1 pt

6. Equipment 21 items

  1. The pipe threading machine cut a clean thread on a test piece Yes / No 1 pt
  2. The oil reservoir of the pipe threader is filled Yes / No 1 pt
  3. The chain cutter cuts the heaviest chain sold without the jaws slipping Yes / No 1 pt
  4. The hot knife for rope heats and seals a cut end Yes / No 1 pt
  5. The floor ruler or measuring counter for rope, chain and wire is legible and reads from zero Yes / No 1 pt
  6. The blind cutting machine has the dies for every blind line sold Yes / No 1 pt
  7. A test cut on the blind cutting machine left a clean end with no crushed slats Yes / No 1 pt
  8. A spare cutter wheel and brush for the key machine are on hand Yes / No 1 pt
  9. Guards are in place on the key machine and the bench grinder Yes / No 1 pt
  10. Spline rollers, a utility knife and a frame square are kept at the screen repair table Yes / No 1 pt
  11. A maintenance log is kept for each service machine Yes / No 1 pt
  12. The operating manual is kept at or near each machine Yes / No 1 pt
  13. The employees trained on each machine are listed at the service counter Yes / No 1 pt
  14. Machines out of order carry a sign and a service call has been placed Yes / No 1 pt
  15. Service machines out of order at the time of the visit Number
  16. Work order pads, repair tags and claim tickets are in stock at the service counter Yes / No 1 pt
  17. A vacuum or brush for filings and glass chips is kept at the service counter Yes / No 1 pt
  18. Date of the last service of the pipe threading machine Date
  19. Name of the manager responsible for in-store services Short text
  20. Overall operation of the service counters Rating
    • Strong 5 pts
    • Acceptable 3 pts
    • Weak 1 pt
  21. Corrective actions required Comments

About this template

This checklist is part of the InspectLoop template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In InspectLoop you can add photos, assign corrective actions, require sign-off and compare results across sites.

Categories

Related templates

← All templates

Brand standards

At every site, every time

Start Free Contact us