Checklist template

Housekeeping and linen inventory control for hotels

A ready-to-use checklist with 116 items in 6 sections, covering Linen counts, Amenities, Minibar, Lost and found, Cart security, Variances. Use it as-is in InspectLoop, or adapt it to your own standards in minutes.

  • 6 Sections
  • 116 Items
  • 94 Yes / No checks
  • 6 Scored ratings
  • 124 Points

Use this template How audits work

1. Linen counts 22 items

  1. A full physical count of linen (sheets, pillowcases, duvet covers, bath towels, hand towels, washcloths, bath mats) is taken on the schedule set by company policy Yes / No 1 pt
  2. Date of the last full linen count Date
  3. The last count covered every location: rooms, floor closets, carts, the laundry, soiled bins and the main linen room Yes / No 1 pt
  4. The count was taken by two people, and the count sheets are signed by both Yes / No 1 pt
  5. The count is compared with the previous count plus purchases, less recorded discards Yes / No 1 pt
  6. The par level per room is written down for each linen item Yes / No 1 pt
  7. Full linen counts taken in the last 12 months Number
  8. Sets of king sheets per room found at the last count Number
  9. Bath towels per room found at the last count Number
  10. Linen sent to an outside laundry is counted or weighed by item before it leaves Yes / No 1 pt
  11. Linen returned by the outside laundry is counted against the delivery slip on arrival Yes / No 1 pt
  12. Shortages on laundry deliveries are claimed in writing within the time allowed by the contract Yes / No 1 pt
  13. Laundry invoices are checked against the signed delivery slips before payment Yes / No 1 pt
  14. New linen is kept in a locked storeroom and issued into circulation on a signed requisition Yes / No 1 pt
  15. New linen in the storeroom is counted separately from linen in circulation Yes / No 1 pt
  16. Floor linen closets were found locked on the floors walked Yes / No 1 pt
  17. Each entry on the linen discard log is signed by a supervisor who saw the linen discarded Yes / No 1 pt
  18. Discarded linen is cut for rags or dyed, so it cannot return to circulation or leave as usable linen Yes / No 1 pt
  19. Banquet linen issued for an event is counted out and counted back in by the banquet captain or houseman Yes / No 1 pt
  20. Pool and spa towels are issued and collected at a staffed point or through a card system Yes / No 1 pt
  21. Pool towels issued yesterday that were not returned Number
  22. Linen on hand against par at the time of the visit Rating
    • At par for every item 5 pts
    • Below par on one or two items 3 pts
    • Rooms held or delayed for lack of linen 1 pt

2. Amenities 21 items

  1. Guest amenities (bottled or dispensed bath products, soap, coffee, tea, water) are kept in a locked storeroom Yes / No 1 pt
  2. Amenities are issued to floors and carts on a requisition or a daily issue sheet Yes / No 1 pt
  3. The issue sheet records the quantity by item and the person receiving it Yes / No 1 pt
  4. Each cart is loaded to a written par per item for the number of rooms assigned Yes / No 1 pt
  5. Amenity use per occupied room is calculated each month Yes / No 1 pt
  6. Amenity cost per occupied room last month (dollars) Number
  7. Amenity use per occupied room is compared with the budget or the brand benchmark, and a variance is explained in writing Yes / No 1 pt
  8. Bulk dispenser refill containers are counted at each inventory Yes / No 1 pt
  9. Open cases in the storeroom are limited to one per item Yes / No 1 pt
  10. The oldest stock is used first, with cases dated on receipt Yes / No 1 pt
  11. Coffee, tea and bottled water in the storeroom are within their best-before date Yes / No 1 pt
  12. Higher-cost items (robes, slippers, premium amenity kits, in-room coffee pods) are counted weekly Yes / No 1 pt
  13. Robes, irons, hair dryers and other loan items are listed per room on the attendant's checklist Yes / No 1 pt
  14. Attendants report a missing robe or loan item to the front desk before the guest's folio is closed, as shown by recent reports Yes / No 1 pt
  15. Missing loan items are charged or written off following the written policy Yes / No 1 pt
  16. Cleaning chemicals are issued from a locked store through the dispensing station, not taken by the case Yes / No 1 pt
  17. Deliveries of amenities are counted against the purchase order by a person other than the one who ordered Yes / No 1 pt
  18. The storeroom key is held by the positions named in the policy and signed out Yes / No 1 pt
  19. A monthly physical inventory of guest supplies is taken and valued Yes / No 1 pt
  20. Date of the last guest supplies inventory Date
  21. Control of the amenity storeroom Rating
    • Locked, organized and issued on paper 5 pts
    • Locked but issues not recorded 3 pts
    • Open access 1 pt

3. Minibar 19 items

  1. Each minibar is checked against its standard stock list daily or at check-out, as company policy states Yes / No 1 pt
  2. Minibar charges are posted to the folio before the guest checks out or on the same day Yes / No 1 pt
  3. Consumption is recorded per room on a sheet or handheld showing the attendant's name Yes / No 1 pt
  4. The minibar attendant's stock issued in the morning less the stock returned equals the items posted Yes / No 1 pt
  5. Minibar items issued yesterday Number
  6. Minibar items posted to folios yesterday Number
  7. Late charges posted after departure are tracked and their collection rate is reviewed monthly Yes / No 1 pt
  8. Disputed minibar charges removed from folios are recorded with a reason Yes / No 1 pt
  9. Minibar rebates in the last 30 days as a share of minibar sales (%) Number
  10. Seals on bottles and snack packs in three minibars sampled were intact Yes / No 1 pt
  11. Spirit miniatures sampled showed no sign of refilling (broken seal, low fill level, wrong color) Yes / No 1 pt
  12. Items in three minibars sampled were within their best-before date Yes / No 1 pt
  13. The minibar storeroom is locked, and its key is signed out Yes / No 1 pt
  14. Alcohol in the minibar storeroom is counted weekly by a person other than the minibar attendant Yes / No 1 pt
  15. Expired and damaged minibar items are written off on a log approved by a manager Yes / No 1 pt
  16. Minibars in rooms of departed guests are checked before the room is released for sale Yes / No 1 pt
  17. Lockable minibars were found locked in rooms where the guest has no charging privileges Yes / No 1 pt
  18. The minibar inventory is reconciled to sales each month by accounting Yes / No 1 pt
  19. Agreement between minibar stock issued and charges posted for the days sampled Rating
    • Fully reconciled 5 pts
    • Small unexplained differences 3 pts
    • Not reconciled or large differences 1 pt

4. Lost and found 19 items

  1. Every item found is entered in the lost and found log on the day it is found Yes / No 1 pt
  2. The log entry records the date, the place found, a description and the finder's name Yes / No 1 pt
  3. Each item is tagged or bagged with a number that matches its log entry Yes / No 1 pt
  4. Found items are handed in before the finder's shift ends, not kept on the cart or in a locker Yes / No 1 pt
  5. Lost and found storage is a locked room or cabinet Yes / No 1 pt
  6. Access to lost and found storage is limited to the positions named in the policy Yes / No 1 pt
  7. Valuables (cash, jewelry, electronics, passports, payment cards) are kept in a safe, apart from general items Yes / No 1 pt
  8. Cash found is counted by two people, and the amount is written in the log Yes / No 1 pt
  9. Five log entries picked at random were each traced to the item in storage or to a signed release Yes / No 1 pt
  10. Five items picked from the shelves were each traced back to a log entry Yes / No 1 pt
  11. An item is released only with identification and the claimant's signature, or shipped with a recorded tracking number Yes / No 1 pt
  12. The hotel does not contact a departed guest's home address about a found item unless the guest asks first, as company policy states Yes / No 1 pt
  13. Items are held for the period set by company policy Yes / No 1 pt
  14. Unclaimed items are disposed of (returned to the finder, donated or destroyed) as the written policy states, with a signed record Yes / No 1 pt
  15. Found payment cards and identity documents are destroyed or returned to the issuer as the policy states Yes / No 1 pt
  16. Perishable food and opened toiletries are discarded and not logged as valuables Yes / No 1 pt
  17. A manager reviews the lost and found log and storage monthly and initials the log Yes / No 1 pt
  18. Items in lost and found storage older than the holding period Number
  19. Traceability between the lost and found log and the items in storage Rating
    • Every item sampled traced both ways 5 pts
    • One item or entry not matched 3 pts
    • Several mismatches or no log 1 pt

5. Cart security 18 items

  1. Room attendant carts in the corridor are placed across the door of the room being cleaned Yes / No 1 pt
  2. No master key, key card or section key was left on an unattended cart Yes / No 1 pt
  3. Guest amenities on the cart are in closed compartments or on the side facing the room Yes / No 1 pt
  4. No guest belongings or lost property were found on a cart Yes / No 1 pt
  5. Carts carry no personal bags, coats or shopping bags Yes / No 1 pt
  6. Trash bags and soiled linen bags are transparent or open to inspection where company policy requires Yes / No 1 pt
  7. Assignment sheets with guest names or room status are kept face down or in a closed folder on the cart Yes / No 1 pt
  8. Carts are returned to a locked closet or storeroom at the end of the shift Yes / No 1 pt
  9. Carts are emptied of amenities or locked overnight Yes / No 1 pt
  10. Vacuum cleaners and equipment are numbered and assigned to a cart or section Yes / No 1 pt
  11. Service elevators and service corridors are free of unattended linen bags and amenity cases Yes / No 1 pt
  12. Bag checks at the staff exit were carried out during the shift change observed, as the written policy states Yes / No 1 pt
  13. The package pass log shows signed passes for hotel property or gifts taken out through the staff exit this month Yes / No 1 pt
  14. The staff exit is covered by a working camera or a security officer during shift changes Yes / No 1 pt
  15. Locker inspections took place within the period set by company policy, with a record on file Yes / No 1 pt
  16. The linen chute room or soiled linen area is locked or supervised Yes / No 1 pt
  17. Carts found unattended with amenities exposed to the corridor Number
  18. Security of carts and floor closets on the floors walked Rating
    • Carts placed correctly and closets locked 5 pts
    • One cart or closet left unsecured 3 pts
    • Carts unattended and closets open on several floors 1 pt

6. Variances 17 items

  1. Linen loss at the last count as a share of linen in circulation (%) Number
  2. Linen replacement cost per occupied room for the last period (dollars) Number
  3. Linen loss at the last count was within the tolerance set by company policy Yes / No 1 pt
  4. A variance above tolerance was investigated, and the findings are on file Yes / No 1 pt
  5. Linen losses are split between discards recorded and unexplained loss Yes / No 1 pt
  6. Guest supplies cost per occupied room is reported each month against budget Yes / No 1 pt
  7. Minibar variance between stock, sales and write-offs is reported each month Yes / No 1 pt
  8. Variance reports are signed by the executive housekeeper and reviewed by the controller or general manager Yes / No 1 pt
  9. Purchases of linen in the period agree with the receiving records and the invoices Yes / No 1 pt
  10. Unusual purchase volumes (a linen item ordered well above its discard rate) were questioned by the controller Yes / No 1 pt
  11. Losses linked to guests (towels, robes, pillows taken) are recorded by room where they are noticed at check-out Yes / No 1 pt
  12. Theft incidents involving housekeeping stock in the last 12 months have a written report and an outcome Yes / No 1 pt
  13. Room attendants are briefed on linen and amenity losses at least quarterly, as shown in meeting notes Yes / No 1 pt
  14. Corrective actions from the previous inventory control review have been completed Yes / No 1 pt
  15. Name of the executive housekeeper Short text
  16. Overall control of housekeeping and linen inventory Rating
    • Counts on schedule, stores locked and variances explained 5 pts
    • Counts taken, but issues or variances not followed up 3 pts
    • No recent count, or stores and carts left open 1 pt
  17. Corrective actions required Comments

About this template

This checklist is part of the InspectLoop template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In InspectLoop you can add photos, assign corrective actions, require sign-off and compare results across sites.

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