Checklist template

French language and bilingual service for quick-service restaurants

A ready-to-use checklist with 90 items in 6 sections, covering Exterior signage, Menu boards and printed materials, Digital ordering and kiosks, Customer service, Workplace communications, Records and follow-up. Use it as-is in InspectLoop, or adapt it to your own standards in minutes.

  • 6 Sections
  • 90 Items
  • 73 Yes / No checks
  • 7 Scored ratings
  • 108 Points

Use this template How audits work

1. Exterior signage 15 items

  1. The main building sign complies with the French-language requirements that apply in the province Yes / No 1 pt
  2. Where a trademark in another language is displayed outside, French text is markedly predominant on the same sign or display Yes / No 1 pt
  3. The French text accompanying the trademark includes a generic term, description or slogan Yes / No 1 pt
  4. French text on exterior signs is permanently displayed and as visible as the trademark Yes / No 1 pt
  5. French text on exterior signs is illuminated at night when the trademark is illuminated Yes / No 1 pt
  6. Pylon and directional signs carry French text as required Yes / No 1 pt
  7. Drive-thru lane signs such as height clearance, order here and pick-up are in French Yes / No 1 pt
  8. Parking, accessible parking and tow-away signs are in French Yes / No 1 pt
  9. Opening hours on doors are displayed in French Yes / No 1 pt
  10. Window posters and promotional banners are in French, or French is markedly predominant Yes / No 1 pt
  11. Temporary signs such as hiring, closed or out of order are in French Yes / No 1 pt
  12. Health and safety and no-smoking notices at the entrance are in French Yes / No 1 pt
  13. Exterior signs are free of spelling and grammar errors in French Yes / No 1 pt
  14. Predominance of French on exterior signage Rating
    • French clearly predominant 5 pts
    • French present but not predominant 3 pts
    • French missing on some signs 1 pt
  15. Signs found non-compliant, if any Short text

2. Menu boards and printed materials 16 items

  1. Interior menu boards are available in French Yes / No 1 pt
  2. Drive-thru menu boards are available in French Yes / No 1 pt
  3. Product names on the menu have a French version, except for recognized trademarks Yes / No 1 pt
  4. Product descriptions and combo details are in French Yes / No 1 pt
  5. Prices, taxes and deposit mentions are presented in French Yes / No 1 pt
  6. Limited-time offer panels and point-of-purchase materials are in French Yes / No 1 pt
  7. Printed take-away menus, flyers and coupons are in French Yes / No 1 pt
  8. Nutrition and allergen information is available in French Yes / No 1 pt
  9. Tray liners, tent cards and counter displays are in French Yes / No 1 pt
  10. Packaging produced for this market carries French text at least equivalent to any other language Yes / No 1 pt
  11. Contest rules and promotional terms are available in French Yes / No 1 pt
  12. Where another language appears alongside French, the French version is at least as prominent Yes / No 1 pt
  13. French translations are the approved versions supplied by head office, not improvised locally Yes / No 1 pt
  14. Outdated materials in another language only have been removed Yes / No 1 pt
  15. Quality of the French on menus and printed materials Rating
    • Accurate and natural 5 pts
    • Minor errors 3 pts
    • Frequent errors or literal translations 1 pt
  16. Comments on menus and printed materials Comments

3. Digital ordering and kiosks 14 items

  1. Self-order kiosks start in French or offer French as the first language choice Yes / No 1 pt
  2. The full kiosk ordering flow, including modifiers and upsell prompts, is available in French Yes / No 1 pt
  3. Error messages and payment prompts on kiosks are in French Yes / No 1 pt
  4. Customer-facing payment terminals display French Yes / No 1 pt
  5. Order status screens and number-calling displays are in French Yes / No 1 pt
  6. Digital menu boards show French content for the same duration and prominence as any other language Yes / No 1 pt
  7. The mobile app and online ordering pages for this site are available in French Yes / No 1 pt
  8. Receipts are printed in French Yes / No 1 pt
  9. Wi-Fi landing pages and terms are available in French Yes / No 1 pt
  10. Automated drive-thru voice ordering or greetings are in French Yes / No 1 pt
  11. Loyalty program communications to customers of this site are available in French Yes / No 1 pt
  12. Customer feedback surveys printed on receipts are available in French Yes / No 1 pt
  13. Completeness of French on digital channels Rating
    • Fully available 5 pts
    • Mostly available 3 pts
    • Significant gaps 1 pt
  14. Digital screens or pages found non-compliant, if any Short text

4. Customer service 15 items

  1. Customers are greeted in French first Yes / No 1 pt
  2. Every customer can be served in French at any time during opening hours Yes / No 1 pt
  3. At least one employee able to serve in French is at the front counter on every shift Yes / No 1 pt
  4. At least one employee able to serve in French is at the drive-thru on every shift Yes / No 1 pt
  5. Staff switch to English or another language only at the customer's request Yes / No 1 pt
  6. In bilingual service locations, customers are offered service in both official languages Yes / No 1 pt
  7. Telephone greetings and voicemail messages are in French Yes / No 1 pt
  8. Customer complaints are handled in French when the customer chooses French Yes / No 1 pt
  9. Name badges, uniforms and crew buttons with text are in French Yes / No 1 pt
  10. Announcements over the speaker system are in French Yes / No 1 pt
  11. Written replies to customers, including online reviews for this site, are in French when the customer wrote in French Yes / No 1 pt
  12. Number of customer-facing employees on shift able to serve in French Number
  13. Number of customer-facing employees on shift Number
  14. Greeting observed at the front counter Rating
    • French first 5 pts
    • Bilingual greeting 4 pts
    • Another language first 1 pt
  15. Greeting observed at the drive-thru Rating
    • French first 5 pts
    • Bilingual greeting 4 pts
    • Another language first 1 pt

5. Workplace communications 15 items

  1. Job postings for this site are published in French Yes / No 1 pt
  2. Employment offers and contracts are provided in French Yes / No 1 pt
  3. The employee handbook and company policies are available in French Yes / No 1 pt
  4. Training materials and e-learning modules are available in French Yes / No 1 pt
  5. Station guides, build charts and procedures posted in the kitchen are in French Yes / No 1 pt
  6. Health and safety instructions and safety data sheets are available in French Yes / No 1 pt
  7. Schedules, memos and notices on the staff board are in French Yes / No 1 pt
  8. Pay statements and employment forms are in French Yes / No 1 pt
  9. Written communications from management to employees are in French Yes / No 1 pt
  10. Employees can carry out their work in French Yes / No 1 pt
  11. Knowledge of a language other than French is required for a position only where the duties justify it and this is documented Yes / No 1 pt
  12. Kitchen display and point-of-sale screens used by employees are available in French Yes / No 1 pt
  13. Shift meetings are conducted in French Yes / No 1 pt
  14. Availability of training materials in French Rating
    • All materials 5 pts
    • Most materials 3 pts
    • Few materials 1 pt
  15. Comments on workplace communications Comments

6. Records and follow-up 15 items

  1. The business is registered with the provincial French-language office where its headcount requires it Yes / No 1 pt
  2. The francization certificate or program status is known and documented where applicable Yes / No 1 pt
  3. A person at site or company level is designated as responsible for French-language compliance Yes / No 1 pt
  4. Complaints about language of service or signage are logged Yes / No 1 pt
  5. Language complaints are forwarded to head office within the required time Yes / No 1 pt
  6. Any notice received from the provincial French-language office has been answered and documented Yes / No 1 pt
  7. Corrective actions from the previous language review have been completed Yes / No 1 pt
  8. New signs and promotional materials are checked for French compliance before installation Yes / No 1 pt
  9. Suppliers of signs and printed materials are instructed on French-language requirements Yes / No 1 pt
  10. The franchisee or site manager has received guidance on current French-language requirements Yes / No 1 pt
  11. Number of language complaints received since the last visit Number
  12. Date of the previous French-language review Date
  13. Name of the manager on duty Short text
  14. Overall French-language compliance at this site Rating
    • Compliant 5 pts
    • Minor corrections needed 3 pts
    • Major corrections needed 1 pt
  15. Corrective actions required Comments

About this template

This checklist is part of the InspectLoop template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In InspectLoop you can add photos, assign corrective actions, require sign-off and compare results across sites.

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