Checklist template

Drive-Thru

A ready-to-use checklist with 39 items in 4 sections, covering Drive-Thru Lane, Drive-Thru Menu Boards / Signs, Employees, Service. Use it as-is in InspectLoop, or adapt it to your own standards in minutes.

  • 4 Sections
  • 39 Items
  • 38 Yes / No checks
  • 38 Points

Use this template How audits work

1. Drive-Thru Lane 12 items

  1. Is the drive-thru lane easily located and clearly marked? Yes / No 1 pt
  2. Are the painted drive-thru lane arrows easily visible and clearly marked? Yes / No 1 pt
  3. Do the lights automatically come on after dusk and the lane well lit? Yes / No 1 pt
  4. Is all lane lighting in good working order? Yes / No 1 pt
  5. The drive-thru lane free of litter? Yes / No 1 pt
  6. Is a garbage container available prior to driving up to the menu boards? Yes / No 1 pt
  7. Are the garbage containers in good condition and not overflowing? Yes / No 1 pt
  8. Is the garbage can easy to access without getting out of the car? Yes / No 1 pt
  9. The drive-thru lane free of graffiti? Yes / No 1 pt
  10. Is the drive-thru lane free of damage to curbing? Yes / No 1 pt
  11. The drive-thru landscaping free from trash? Yes / No 1 pt
  12. Is the drive-thru landscaping free from dead plants and/or shrubs? Yes / No 1 pt

2. Drive-Thru Menu Boards / Signs 10 items

  1. Drive-thru menu boards/signs and speaker posts are clean and in good condition? Yes / No 1 pt
  2. Menu boards/signs and speaker free from dirt and mildew? Yes / No 1 pt
  3. All drive-thru menu boards/signs and speaker are free from obvious cracks or damaged lenses? Yes / No 1 pt
  4. Are all drive-thru menu boards/signs and speaker free from visible tape and/or stickers? Yes / No 1 pt
  5. Drive-thru menu boards/signs and speaker are free from handwritten signs? Yes / No 1 pt
  6. Is the menu board well lit? Yes / No 1 pt
  7. Are the menu board pictures well-presented and not faded? Yes / No 1 pt
  8. The speaker is free from obvious visible damage? Yes / No 1 pt
  9. Pickup window is clean and the area free of handwritten signs? Yes / No 1 pt
  10. Is the pickup window clean? Yes / No 1 pt

3. Employees 3 items

  1. All employees at the drive-thru window(s) appear presentable and in proper uniform? Yes / No 1 pt
  2. Are all employees at the drive-thru window(s) wearing a name tag? Yes / No 1 pt
  3. The pickup window cashier organized and efficient? Yes / No 1 pt

4. Service 14 items

  1. Are you greeted politely, within 5 seconds after you stopped at the menu board speaker? Yes / No 1 pt
  2. At the speaker, are you offered an additional item and told about the current promotion? Yes / No 1 pt
  3. Is the cashier repeating your order to confirm? Yes / No 1 pt
  4. Once the order is confirmed, is the cashier giving you the total? Yes / No 1 pt
  5. After being given the total, are you asked to drive around to the window? Yes / No 1 pt
  6. At the pickup window, is the cashier smiling and repeating the correct total? Yes / No 1 pt
  7. Did you receive your order within 120 seconds of stopping at the pick-up window? Yes / No 1 pt
  8. How long did it take for you to receive your order? Minutes: ___ Seconds: ___ Number
  9. You are sincerely thanked when you were handed your order? Yes / No 1 pt
  10. Are each items of your order in the correct packaging? Yes / No 1 pt
  11. Napkins included with your order? Yes / No 1 pt
  12. Is a receipt included with your order? Yes / No 1 pt
  13. The order is free from spills and leaks? Yes / No 1 pt
  14. Is the order 100% accurate?  Yes / No 1 pt

About this template

This checklist is part of the InspectLoop template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In InspectLoop you can add photos, assign corrective actions, require sign-off and compare results across sites.

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