Checklist template

Collision repair shop workflow

A ready-to-use checklist with 120 items in 6 sections, covering Estimate, Parts, Repair stages, Paint, Quality check, Delivery. Use it as-is in InspectLoop, or adapt it to your own standards in minutes.

  • 6 Sections
  • 120 Items
  • 101 Yes / No checks
  • 6 Scored ratings
  • 131 Points

Use this template How audits work

1. Estimate 20 items

  1. Each vehicle is photographed at check-in: four corners, VIN, odometer and interior Yes / No 1 pt
  2. Unrelated prior damage is photographed and acknowledged by the customer Yes / No 1 pt
  3. The customer signs a repair authorization before teardown starts Yes / No 1 pt
  4. The insurer, the claim number and the adjuster's contact are recorded on the repair order Yes / No 1 pt
  5. A pre-repair diagnostic scan is run and its report is saved to the file Yes / No 1 pt
  6. The manufacturer's repair procedures for the vehicle are looked up and saved to the file Yes / No 1 pt
  7. The damaged area is disassembled for a full repair plan before parts are ordered, on jobs above the size set by shop policy Yes / No 1 pt
  8. Each manual entry on the estimate carries a line note explaining it Yes / No 1 pt
  9. Each estimate line is supported by a photo showing the damaged part Yes / No 1 pt
  10. Driver-assist calibrations required by the repair are listed on the estimate Yes / No 1 pt
  11. Vehicles with suspected structural damage are measured electronically before the estimate is finalized Yes / No 1 pt
  12. Hidden damage is written as a supplement and sent to the insurer before the added work starts Yes / No 1 pt
  13. Supplement approvals are recorded with the date and the adjuster's name Yes / No 1 pt
  14. Labor rates on the estimate match the shop's posted rates or the insurer program agreement Yes / No 1 pt
  15. The estimate states the type of each part (original, aftermarket, recycled, reconditioned) as required by local regulation Yes / No 1 pt
  16. The customer is given a target completion date Yes / No 1 pt
  17. Personal items are removed from the repair area of the vehicle and listed Yes / No 1 pt
  18. Teardown findings are reviewed with the estimator before the vehicle leaves the teardown stall Yes / No 1 pt
  19. Average number of supplements per repair order last month Number
  20. Completeness of the repair plans on 5 files sampled Rating
    • Teardown, procedures and scan before parts order 5 pts
    • Estimate written from visible damage, supplements common 3 pts
    • No repair plan beyond the insurer's estimate 1 pt

2. Parts 20 items

  1. Parts are ordered in one order from the complete repair plan Yes / No 1 pt
  2. The order date and the expected arrival date are recorded for each part Yes / No 1 pt
  3. Each job has its own parts cart or rack labeled with the repair order number Yes / No 1 pt
  4. Parts are checked on arrival for part number, side and shipping damage Yes / No 1 pt
  5. New parts are compared with the damaged parts they replace before the delivery is accepted Yes / No 1 pt
  6. Parts received are posted to the repair order the same day Yes / No 1 pt
  7. A vehicle does not enter production until all parts needed for the repair have arrived Yes / No 1 pt
  8. Backordered parts are followed up with the supplier on the schedule set by shop policy Yes / No 1 pt
  9. Parts invoices are compared with the estimate lines for part type and price Yes / No 1 pt
  10. Aftermarket and recycled parts are test-fitted before they are painted Yes / No 1 pt
  11. Fasteners, clips and restraint components marked single-use by the manufacturer are replaced with new ones Yes / No 1 pt
  12. Airbag modules and seat belt pretensioners are stored in a locked area as the manufacturer instructs Yes / No 1 pt
  13. Clips and hardware removed are bagged and labeled by panel Yes / No 1 pt
  14. Wrong and damaged parts are returned to the supplier within the days set by shop policy Yes / No 1 pt
  15. Credits for returned parts are tracked until received Yes / No 1 pt
  16. Replaced parts are kept until the vehicle is delivered or the insurer has inspected them Yes / No 1 pt
  17. Parts carts hold no parts belonging to closed repair orders Yes / No 1 pt
  18. Vehicles on site waiting for parts Number
  19. Parts returns waiting for credit for more than 30 days Number
  20. Parts control Rating
    • Complete, verified and staged before production 5 pts
    • Staged, with some jobs started short of parts 3 pts
    • Parts mixed between jobs or unchecked 1 pt

3. Repair stages 22 items

  1. The production board shows the stage, the technician and the target date of each vehicle and was updated today Yes / No 1 pt
  2. The manufacturer's repair procedure is at the vehicle, printed or on a tablet, during structural work Yes / No 1 pt
  3. The 12-volt battery is disconnected before welding Yes / No 1 pt
  4. The high-voltage system of hybrid and electric vehicles is disabled per the manufacturer's procedure before repair Yes / No 1 pt
  5. Structural repairs have measurement printouts from before and after pulling Yes / No 1 pt
  6. Panels are sectioned only at the locations the manufacturer allows Yes / No 1 pt
  7. Test welds are made on scrap of the same metal and pulled apart before welding on the vehicle Yes / No 1 pt
  8. The welding method (spot weld, MIG braze, plug weld) matches the manufacturer's procedure for the joint Yes / No 1 pt
  9. Technicians doing structural welds hold a current welding certification Yes / No 1 pt
  10. Heat is not used to straighten high-strength steel unless the manufacturer permits it Yes / No 1 pt
  11. Aluminum repairs are done in a separated area with tools used only for aluminum Yes / No 1 pt
  12. Corrosion protection (weld-through primer, seam sealer, cavity wax) is applied as the manufacturer's procedure specifies Yes / No 1 pt
  13. Corrosion protection inside repaired cavities is photographed for the file Yes / No 1 pt
  14. Electronic modules and sensors removed from the vehicle are bagged, labeled and kept with its parts Yes / No 1 pt
  15. Seats, carpets and dash are covered while the vehicle is in the body area Yes / No 1 pt
  16. The body repair is signed off before the vehicle moves to paint Yes / No 1 pt
  17. Wheel alignment is done after suspension or structural repairs and the printout is in the file Yes / No 1 pt
  18. Refrigerant recovered and recharged is recorded by weight on the repair order Yes / No 1 pt
  19. Sublet work (glass, calibration, upholstery) has a scheduled date in the repair plan Yes / No 1 pt
  20. Vehicles in production at the time of the visit Number
  21. Vehicles in production with no work done in the last 2 business days Number
  22. Flow of vehicles through the repair stages Rating
    • Steady, board accurate, no idle vehicles 5 pts
    • Board mostly accurate, some vehicles idle 3 pts
    • Board out of date, many vehicles stalled 1 pt

4. Paint 21 items

  1. The paint code is read from the vehicle's identification label Yes / No 1 pt
  2. The color variant is chosen with a spray-out card or a spectrophotometer reading Yes / No 1 pt
  3. The spray-out card is compared with the vehicle in daylight or under a color-corrected lamp before painting Yes / No 1 pt
  4. Sanding steps follow the grit sequence in the paint maker's technical data sheet Yes / No 1 pt
  5. Panels are cleaned with wax and grease remover and wiped with a tack cloth before spraying Yes / No 1 pt
  6. Glass, trim and adjacent panels are masked with no gaps at the edges Yes / No 1 pt
  7. Primer, basecoat and clearcoat are mixed on the scale from the mixing system's formula Yes / No 1 pt
  8. Each mix is recorded against the repair order Yes / No 1 pt
  9. Flash times between coats follow the technical data sheet Yes / No 1 pt
  10. Adjacent panels are blended where the estimate calls for a blend Yes / No 1 pt
  11. Bake time and temperature follow the clearcoat's technical data sheet Yes / No 1 pt
  12. Booth bake temperature during the cycle observed (°F or °C) Number
  13. Spray-out cards used for the color match are kept in the file Yes / No 1 pt
  14. Painters wear lint-free paint suits in the booth so no fibers land in the finish Yes / No 1 pt
  15. Date of the last booth filter change Date
  16. Booth walls and floor are free of dust and overspray build-up Yes / No 1 pt
  17. Spray guns are cleaned in the gun washer after each use Yes / No 1 pt
  18. The water separator and filters on the booth air supply are drained and serviced on schedule Yes / No 1 pt
  19. Toner lids are closed and the mixing bank agitators run on the schedule set by the paint supplier Yes / No 1 pt
  20. Painted panels are inspected for dirt, runs and texture, and corrected, before reassembly Yes / No 1 pt
  21. Paint finish on the vehicles inspected before reassembly Rating
    • Color and texture match, no defects 5 pts
    • Minor dirt or texture corrected by polishing 3 pts
    • Panels needing repaint 1 pt

5. Quality check 18 items

  1. The final quality checklist is signed by someone other than the technician who did the repair Yes / No 1 pt
  2. Panel gaps are even and match the undamaged side of the vehicle Yes / No 1 pt
  3. The color match is checked outdoors in daylight from several angles Yes / No 1 pt
  4. Glass, moldings, wheels and exhaust tips are free of overspray Yes / No 1 pt
  5. Lights, windows, locks, mirrors and wipers in the repaired area are tested Yes / No 1 pt
  6. A post-repair scan shows no fault codes related to the repair and its report is in the file Yes / No 1 pt
  7. Reports of static or dynamic driver-assist calibrations are in the file Yes / No 1 pt
  8. The airbag warning light goes out after start-up Yes / No 1 pt
  9. The vehicle is road tested for wind noise, rattles, pulling and a centered steering wheel Yes / No 1 pt
  10. Replaced glass, doors and roof or quarter panels are water tested Yes / No 1 pt
  11. Wheels removed during the repair are torqued to specification and the value is recorded Yes / No 1 pt
  12. Headlamp aim is checked after front-end repairs Yes / No 1 pt
  13. Undertrays, liners and their fasteners are all refitted Yes / No 1 pt
  14. The file holds before, in-progress and after photos Yes / No 1 pt
  15. Closed files containing procedures, scans, measurements and calibration reports, out of 5 sampled Number
  16. Vehicles failing the final check are sent back with the fault recorded by stage and technician Yes / No 1 pt
  17. Vehicles returned for rework after delivery in the last 90 days Number
  18. Final quality check Rating
    • Independent, documented and thorough 5 pts
    • Done by the repairing technician or partly documented 3 pts
    • Not documented 1 pt

6. Delivery 19 items

  1. The vehicle is washed and vacuumed, with no polishing dust in the door jambs Yes / No 1 pt
  2. Customers receive a progress update on the days set by shop policy and each update is logged Yes / No 1 pt
  3. A change to the completion date is passed to the customer the day it is known Yes / No 1 pt
  4. The final invoice matches the approved estimate and supplements Yes / No 1 pt
  5. The customer is told the deductible amount before the pickup day Yes / No 1 pt
  6. The deductible is collected before the vehicle is released Yes / No 1 pt
  7. The insurer's payment or direction to pay is on file before release Yes / No 1 pt
  8. The repair is reviewed with the customer at the vehicle Yes / No 1 pt
  9. The customer receives the shop's written repair warranty Yes / No 1 pt
  10. Paint care instructions (when to wash, when to wax) are given to the customer Yes / No 1 pt
  11. The customer signs a delivery acceptance Yes / No 1 pt
  12. The rental return is coordinated with the rental company on the day of delivery Yes / No 1 pt
  13. A follow-up call or survey is made within a week of delivery Yes / No 1 pt
  14. Finished vehicles are parked locked, with keys in the key cabinet Yes / No 1 pt
  15. Average days from vehicle drop-off to delivery last month Number
  16. Finished vehicles not picked up after more than 3 days Number
  17. Name of the body shop manager Short text
  18. Overall body shop process Rating
    • Every stage documented and checked 5 pts
    • Documentation or checks missing at one stage 3 pts
    • Vehicles moved through stages without checks 1 pt
  19. Corrective actions required in the body shop Comments

About this template

This checklist is part of the InspectLoop template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In InspectLoop you can add photos, assign corrective actions, require sign-off and compare results across sites.

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