Checklist template

Car Dealership

A ready-to-use checklist with 74 items in 6 sections, covering Exterior and Lot Appeal, Showroom and Hospitality, Sales Process and Expertise, Service and Parts Department, Operations and Compliance, Safety and Risk Management. Use it as-is in InspectLoop, or adapt it to your own standards in minutes.

  • 6 Sections
  • 74 Items
  • 68 Yes / No checks
  • 5 Scored ratings
  • 1160 Points

Use this template How audits work

1. Exterior and Lot Appeal 11 items

  1. Is the main dealership signage clean, illuminated, and professional? Yes / No 10 pts
  2. Is the lot free of trash, weeds, and cigarette butts? Yes / No 10 pts
  3. Are all vehicles on the lot aligned and spaced evenly? Yes / No 15 pts
  4. Are vehicle windows free of water spots and streaks? Yes / No 10 pts
  5. Are "Buyer's Guide" stickers and pricing clearly visible on all used units? Yes / No 20 pts
  6. Are flags, banners, and balloons in good condition (not faded or torn)? Yes / No 5 pts
  7. Is the customer parking area clearly marked and unobstructed? Yes / No 10 pts
  8. Are lot lights fully functional for evening visibility? Yes / No 15 pts
  9. Is the "Service Entrance" clearly signed and accessible? Yes / No 10 pts
  10. Are entrance glass doors free of smudges and fingerprints? Yes / No 5 pts
  11. Exterior lot impression: Rating
    • Premium/Showroom Ready 15 pts
    • Acceptable 7 pts
    • Neglected 0 pts

2. Showroom and Hospitality 13 items

  1. Are the showroom floors polished and free of tire marks? Yes / No 15 pts
  2. Are showroom vehicles unlocked and battery-tendered? Yes / No 20 pts
  3. Is the reception desk staffed and tidy? Yes / No 10 pts
  4. Is the coffee/refreshment station clean and fully stocked? Yes / No 10 pts
  5. Are sales desks clear of personal items and excessive paperwork? Yes / No 10 pts
  6. Is the customer lounge area clean with current magazines/TV? Yes / No 10 pts
  7. Are brochure racks organized and filled with current models? Yes / No 5 pts
  8. Is the lighting adjusted to highlight vehicle contours? Yes / No 10 pts
  9. Is the showroom temperature comfortable? Yes / No 10 pts
  10. Are there any unpleasant odors (exhaust, stale food)? Yes / No 15 pts
  11. Are children’s play areas (if applicable) sanitized and tidy? Yes / No 10 pts
  12. Are digital kiosks or configurators fully functional? Yes / No 10 pts
  13. Showroom atmosphere: Rating
    • Professional/Upscale 20 pts
    • Functional 10 pts
    • Unprofessional 0 pts

3. Sales Process and Expertise 13 items

  1. Was the customer greeted within 30 seconds of entry? Yes / No 15 pts
  2. Did the consultant offer a business card early in the interaction? Yes / No 10 pts
  3. Was a "Needs Analysis" performed before showing vehicles? Yes / No 20 pts
  4. Did the consultant offer a test drive? Yes / No 25 pts
  5. Are demo vehicles clean, fueled, and odor-free? Yes / No 20 pts
  6. Did staff explain technical features (e.g., ADAS, Infotainment)? Yes / No 20 pts
  7. Was the customer offered a trade-in appraisal? Yes / No 15 pts
  8. Are staff wearing professional, brand-appropriate attire? Yes / No 10 pts
  9. Did the staff explain current financing or lease incentives? Yes / No 15 pts
  10. Was a follow-up appointment or contact method established? Yes / No 10 pts
  11. Did the manager introduce themselves during the visit? Yes / No 15 pts
  12. Was the customer thanked upon departure? Yes / No 5 pts
  13. Sales professionalism: Rating
    • Consultative 25 pts
    • Transactional 12 pts
    • Pushy/Inattentive 0 pts

4. Service and Parts Department 12 items

  1. Is the service drive clear of obstructions? Yes / No 15 pts
  2. Are service advisors greeting customers at their vehicles? Yes / No 15 pts
  3. Is the service write-up area clean and organized? Yes / No 10 pts
  4. Are status boards or notification systems functional? Yes / No 10 pts
  5. Is the parts counter clean and professional? Yes / No 10 pts
  6. Are "Specials" or "Service Coupons" clearly displayed? Yes / No 5 pts
  7. Is the workshop floor visible to customers kept clean? Yes / No 15 pts
  8. Are loaner vehicles or shuttle services clearly explained? Yes / No 15 pts
  9. Is the cashier area secure and professional? Yes / No 5 pts
  10. Are technicians using floor mats and seat covers? Yes / No 25 pts
  11. Was the vehicle returned cleaner than when it arrived? Yes / No 20 pts
  12. Service department readiness: Rating
    • Efficient/Curb-side 20 pts
    • Average 10 pts
    • Disorganized 0 pts

5. Operations and Compliance 12 items

  1. Are dealer plates accounted for and stored securely? Yes / No 30 pts
  2. Is the key management system (e.g., KeyTrack) secure? Yes / No 40 pts
  3. Are customer files/PII locked in cabinets or secure digital folders? Yes / No 35 pts
  4. Is the POS and credit card terminal functional and clean? Yes / No 5 pts
  5. Are all computers password-protected and screens locked when idle? Yes / No 20 pts
  6. Are "Privacy Act" and "OFAC" compliance posters visible to staff? Yes / No 25 pts
  7. Are F&I offices private and sound-insulated? Yes / No 15 pts
  8. Is the delivery bay/area clean and ready for ceremonies? Yes / No 15 pts
  9. Are staff break areas and restrooms clean and stocked? Yes / No 15 pts
  10. Is out-of-stock or "Sold" signage used correctly? Yes / No 5 pts
  11. Are inventory sensors or scanners fully charged? Yes / No 10 pts
  12. Is the backroom free of loose trash or old parts? Yes / No 10 pts

6. Safety and Risk Management 13 items

  1. Are all emergency exits completely unobstructed? Yes / No 50 pts
  2. Are fire extinguishers charged and tagged? Yes / No 20 pts
  3. Are electrical panels clear (3ft clearance)? Yes / No 25 pts
  4. Is the first aid kit accessible and stocked? Yes / No 15 pts
  5. Are hazardous chemicals (detail shop) stored safely and labeled? Yes / No 20 pts
  6. Are wet floor signs available for immediate use? Yes / No 15 pts
  7. Is the lot free of trip hazards or uneven pavement? Yes / No 15 pts
  8. Are employee safety/OSHA posters clearly displayed? Yes / No 5 pts
  9. Is the alarm and surveillance system functional? Yes / No 20 pts
  10. Are MSDS (Safety Data Sheets) accessible to service staff? Yes / No 20 pts
  11. Are demo keys removed from vehicles at the end of the day? Yes / No 50 pts
  12. Safety and Risk level: Rating
    • Fully Compliant 30 pts
    • Minor Deficiencies 10 pts
    • High Risk 0 pts
  13. Final audit summary: Comments

About this template

This checklist is part of the InspectLoop template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In InspectLoop you can add photos, assign corrective actions, require sign-off and compare results across sites.

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