Checklist template

Accessibility for quick-service restaurants

A ready-to-use checklist with 102 items in 6 sections, covering Parking and approach, Entrances and paths, Ordering and counters, Seating and washrooms, Service animals and assistive devices, Staff training and feedback. Use it as-is in InspectLoop, or adapt it to your own standards in minutes.

  • 6 Sections
  • 102 Items
  • 86 Yes / No checks
  • 6 Scored ratings
  • 116 Points

Use this template How audits work

1. Parking and approach 16 items

  1. The number of accessible parking spaces meets the requirement for the size of the lot Yes / No 1 pt
  2. Number of accessible parking spaces Number
  3. Accessible parking spaces are the closest spaces to the accessible entrance Yes / No 1 pt
  4. Each accessible space has a vertical sign with the international symbol of access Yes / No 1 pt
  5. Accessible spaces have a marked access aisle that is kept clear Yes / No 1 pt
  6. Pavement markings for accessible spaces are clearly visible Yes / No 1 pt
  7. Accessible spaces and access aisles are free of snow, ice, carts and stored materials Yes / No 1 pt
  8. A curb ramp connects the accessible spaces to the walkway Yes / No 1 pt
  9. Curb ramps are in good condition with a gentle slope and no lip Yes / No 1 pt
  10. The path from parking to the entrance is firm, level and at least 1.1 m wide Yes / No 1 pt
  11. The path from the public sidewalk to the entrance is step-free Yes / No 1 pt
  12. Walkways are free of obstacles such as sandwich boards, bins and bicycle racks Yes / No 1 pt
  13. Tactile warning surfaces at curb ramps are in good condition where installed Yes / No 1 pt
  14. Exterior lighting along the accessible path is working Yes / No 1 pt
  15. A person using a wheelchair can reach the drive-thru alternative, such as walk-in or curbside service Yes / No 1 pt
  16. Condition of the accessible path from parking to the entrance Rating
    • Clear and in good repair 5 pts
    • Minor obstacles or wear 3 pts
    • Obstructed or damaged 1 pt

2. Entrances and paths 17 items

  1. At least one public entrance is step-free Yes / No 1 pt
  2. The accessible entrance is identified with a sign where not all entrances are accessible Yes / No 1 pt
  3. The power door operator works on the accessible entrance Yes / No 1 pt
  4. Power door push buttons are at a reachable height and free of obstructions Yes / No 1 pt
  5. The door stays open long enough for a person using a mobility device to pass Yes / No 1 pt
  6. Both vestibule doors can be opened by a person using a mobility device Yes / No 1 pt
  7. Entrance doors have a clear opening of at least 860 mm Yes / No 1 pt
  8. Door handles can be used with a closed fist Yes / No 1 pt
  9. Thresholds are level or bevelled Yes / No 1 pt
  10. Entrance mats are flat and secured Yes / No 1 pt
  11. Glass doors and sidelights have visible markings at eye level Yes / No 1 pt
  12. Aisles inside the restaurant are at least 1.1 m wide and free of displays and high chairs Yes / No 1 pt
  13. Queue lines and stanchions leave enough width and turning space for a wheelchair or scooter Yes / No 1 pt
  14. Floor surfaces are firm, level and slip-resistant Yes / No 1 pt
  15. Protruding objects along paths can be detected with a cane Yes / No 1 pt
  16. Clear width of the narrowest point on the path from the entrance to the counter (cm) Number
  17. Ease of entry for a person using a mobility device Rating
    • Independent entry 5 pts
    • Entry with some difficulty 3 pts
    • Assistance required 1 pt

3. Ordering and counters 17 items

  1. A section of the order counter is at a lowered height, or staff come around the counter to serve Yes / No 1 pt
  2. The lowered counter section is kept clear of displays and equipment Yes / No 1 pt
  3. The payment terminal is on a cord or mount that allows it to be handed to or reached by a seated customer Yes / No 1 pt
  4. The payment terminal has tactile keys or an accessibility mode Yes / No 1 pt
  5. Menu boards are readable with good contrast and lighting and without glare Yes / No 1 pt
  6. A large-print or handheld menu is available on request Yes / No 1 pt
  7. Staff offer to read the menu aloud when asked Yes / No 1 pt
  8. Self-order kiosks have an accessibility mode that brings controls within reach of a seated user Yes / No 1 pt
  9. Self-order kiosks offer a means of use for customers with low vision, or staff assistance is offered promptly Yes / No 1 pt
  10. Customers who cannot use the kiosk can order at the counter without delay Yes / No 1 pt
  11. Order-ready notification is both visual and audible Yes / No 1 pt
  12. Staff carry trays to the table on request Yes / No 1 pt
  13. Self-serve beverage and condiment stations are within reach from a seated position Yes / No 1 pt
  14. Straws, lids, napkins and utensils are within reach from a seated position Yes / No 1 pt
  15. A pen and paper or other text option is available to communicate with customers who are deaf or hard of hearing Yes / No 1 pt
  16. The drive-thru accepts orders at the window from customers who cannot use the speaker Yes / No 1 pt
  17. Staff response when asked for ordering assistance Rating
    • Prompt and respectful 5 pts
    • Helpful after a delay 3 pts
    • Unsure or unhelpful 1 pt

4. Seating and washrooms 18 items

  1. Accessible seating with removable chairs is available in the dining room Yes / No 1 pt
  2. Number of tables usable by a person in a wheelchair Number
  3. Accessible tables have knee clearance and are not all located in one area Yes / No 1 pt
  4. Accessible tables are on a step-free route from the entrance and the counter Yes / No 1 pt
  5. Accessible tables are kept clear of stored high chairs and equipment Yes / No 1 pt
  6. At least one washroom is accessible or a universal washroom is provided Yes / No 1 pt
  7. The accessible washroom is identified with a sign including tactile characters or braille Yes / No 1 pt
  8. The washroom door has a power operator or can be opened with little force Yes / No 1 pt
  9. The accessible stall or universal washroom has turning space for a wheelchair Yes / No 1 pt
  10. Grab bars are installed beside and behind the toilet and are secure Yes / No 1 pt
  11. The sink, soap, hand dryer or paper towels are reachable from a seated position Yes / No 1 pt
  12. Pipes under the accessible sink are insulated or covered Yes / No 1 pt
  13. The mirror is usable from a seated position Yes / No 1 pt
  14. The emergency call button in the universal washroom works and staff know how to respond Yes / No 1 pt
  15. The accessible washroom is not used for storage Yes / No 1 pt
  16. The coat hook and the door lock are reachable and usable with one hand Yes / No 1 pt
  17. A baby change table, where provided, does not block the accessible route when folded Yes / No 1 pt
  18. Condition of the accessible washroom Rating
    • Clean and fully usable 5 pts
    • Usable with minor issues 3 pts
    • Not usable 1 pt

5. Service animals and assistive devices 14 items

  1. Service animals are welcome in all areas open to the public Yes / No 1 pt
  2. Staff know not to ask for proof beyond what provincial law allows Yes / No 1 pt
  3. Staff do not touch or distract service animals Yes / No 1 pt
  4. Support persons are welcome to accompany customers with disabilities Yes / No 1 pt
  5. Customers may use their own assistive devices anywhere in the public areas Yes / No 1 pt
  6. A sign or decal welcoming service animals is displayed at the entrance Yes / No 1 pt
  7. Staff know how to offer help without assuming it is needed Yes / No 1 pt
  8. Staff speak directly to the customer, not to the support person Yes / No 1 pt
  9. A notice is posted when accessible features such as the power door or washroom are out of service Yes / No 1 pt
  10. Notices of disruption state the reason, expected duration and alternatives Yes / No 1 pt
  11. Broken accessibility equipment is reported and repaired promptly Yes / No 1 pt
  12. Number of accessibility features out of service at the time of the visit Number
  13. Accessibility features out of service, if any Short text
  14. Staff answer to a scenario about a customer arriving with a service animal Rating
    • Correct 5 pts
    • Partly correct 3 pts
    • Incorrect 1 pt

6. Staff training and feedback 20 items

  1. An accessible customer service policy is in place and available on request Yes / No 1 pt
  2. All employees have completed accessible customer service training Yes / No 1 pt
  3. Accessible customer service training is completed during onboarding Yes / No 1 pt
  4. Training records with names and dates are on file Yes / No 1 pt
  5. Number of employees on the schedule without completed accessibility training Number
  6. Date of the most recent accessibility training session Date
  7. Employees have completed human rights training related to disability where provincial rules require it Yes / No 1 pt
  8. A process exists for customers to give feedback on accessibility in several ways, such as in person, by phone or online Yes / No 1 pt
  9. The feedback process is posted or available on request Yes / No 1 pt
  10. Accessibility feedback and complaints are logged and answered Yes / No 1 pt
  11. Documents and information are provided in accessible formats on request Yes / No 1 pt
  12. Emergency procedures are available in accessible formats on request Yes / No 1 pt
  13. Individual emergency plans exist for employees with disabilities who need them Yes / No 1 pt
  14. Job postings state that accommodation is available during recruitment Yes / No 1 pt
  15. Accessibility compliance reports are filed with the province where required Yes / No 1 pt
  16. Corrective actions from the previous accessibility review have been completed Yes / No 1 pt
  17. Number of accessibility complaints since the last visit Number
  18. Name of the manager on duty Short text
  19. Overall accessibility of this site Rating
    • Fully accessible 5 pts
    • Minor barriers 3 pts
    • Major barriers 1 pt
  20. Barriers identified and corrective actions required Comments

About this template

This checklist is part of the InspectLoop template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In InspectLoop you can add photos, assign corrective actions, require sign-off and compare results across sites.

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