Checklist template

Hotel Rebranding

A ready-to-use checklist with 31 items in 5 sections, covering Exterior & Interior Signage Conversion, Guestroom OS&E Conversion, Digital Ecosystem & Systems Migration, Food, Beverage & OS&E Standards, Staff Training & Culture Transformation. Use it as-is in InspectLoop, or adapt it to your own standards in minutes.

  • 5 Sections
  • 31 Items
  • 25 Yes / No checks
  • 5 Scored ratings
  • 276 Points

Use this template How audits work

1. Exterior & Interior Signage Conversion 6 items

  1. Has the primary exterior pylon, canopy, and entrance signage been completely replaced with the new brand logo? Yes / No 10 pts
  2. Is all directional wayfinding signage (elevators, ice machines, emergency exits) updated to matching brand fonts and materials? Yes / No 8 pts
  3. Have parking lot stall markers, shuttle vans, and exterior property barriers been rebranded or wrapped? Yes / No 9 pts
  4. Are front desk plaques, lobby display boards, and digital directories displaying the correct new brand assets? Yes / No 9 pts
  5. Are old brand logos entirely removed from frosted glass doors, windows, and structural brass fittings? Yes / No 8 pts
  6. Visual Identity Alignment: Rating
    • 100% Brand Correct 10 pts
    • Legacy Logos Visible 5 pts
    • Incomplete Transition 0 pts

2. Guestroom OS&E Conversion 6 items

  1. Are all guestroom linens, towels, and bathmats compliant with the new brand’s thread-count and style specs? Yes / No 10 pts
  2. Have all guestroom amenities (shampoo, soap, lotion) been swapped to the new brand’s approved vendor line? Yes / No 10 pts
  3. Are in-room collateral pieces (compendium, channel guides, note pads, pens) updated with the new brand design? Yes / No 9 pts
  4. Have legacy branded laundry bags, shoe mitts, and clothes hangers been entirely removed and replaced? Yes / No 8 pts
  5. Are keycards and keycard jackets printed with the new brand art and verified operational at room locks? Yes / No 10 pts
  6. Room Readiness: Rating
    • Brand Perfect 10 pts
    • Mixed Brand Collateral 5 pts
    • Below Standard 0 pts

3. Digital Ecosystem & Systems Migration 6 items

  1. Is the Property Management System (PMS) fully integrated with the new brand’s central reservation network? Yes / No 10 pts
  2. Have the hotel website, mobile app listings, and global distribution systems (GDS) switched over to live new brand assets? Yes / No 10 pts
  3. Is the guest Wi-Fi landing page and network SSID updated to match the new brand identity? Yes / No 9 pts
  4. Are automated guest pre-arrival emails, folios, and post-stay surveys pulling the new brand templates? Yes / No 10 pts
  5. Have digital POS terminal receipts for F&B and retail outlets been configured with the new entity name? Yes / No 8 pts
  6. System Integration: Rating
    • Seamless Migration 10 pts
    • Digital Lag/Errors 5 pts
    • Systems Disconnected 0 pts

4. Food, Beverage & OS&E Standards 6 items

  1. Do dining room menus, cocktail lists, and room service menus align with the new brand’s culinary profile? Yes / No 9 pts
  2. Have old branded napkins, coasters, matchbooks, and uniform aprons been removed from all F&B outlets? Yes / No 8 pts
  3. Is table top OS&E (china, glassware, flatware) compliant with the new brand's presentation tiers? Yes / No 9 pts
  4. Are banquet, meeting room, and conference kits updated with the new corporate branding materials? Yes / No 8 pts
  5. Are back-of-house storage spaces organized with legacy branded operating supplies completely purged? Yes / No 8 pts
  6. F&B Brand Compliance: Rating
    • Concept Perfect 10 pts
    • Minor Presentation Gaps 5 pts
    • Unaligned Execution 0 pts

5. Staff Training & Culture Transformation 7 items

  1. Have 100% of employees completed the mandatory new brand orientation and service culture training? Yes / No 10 pts
  2. Are new staff uniforms completely deployed, properly tailored, and meeting the brand grooming code? Yes / No 10 pts
  3. Do front-of-house teams consistently use the new brand-mandated phone greetings and guest salutations? Yes / No 10 pts
  4. Are loyalty program enrolment procedures and guest recognition tiers fully understood by desk agents? Yes / No 9 pts
  5. Is the employee breakroom updated with the new brand values, goals, and internal posters? Yes / No 7 pts
  6. Culture Adaptation: Rating
    • Fully Immused Team 10 pts
    • Inconsistent Service Delivery 5 pts
    • Disengaged Staff 0 pts
  7. Final summary Comments

Brand standards

At every site, every time