Checklist template

Hotel Franchisee Review

A ready-to-use checklist with 37 items in 6 sections, covering Brand Identity & Exterior First Impressions, Lobby, Front Desk & Loyalty Execution, Guestroom OS&E & Cleanliness Compliance, Proprietary Technology & GSS Performance, Food & Beverage Brand Alignment, Property Maintenance & Life Safety. Use it as-is in InspectLoop, or adapt it to your own standards in minutes.

  • 6 Sections
  • 37 Items
  • 30 Yes / No checks
  • 6 Scored ratings
  • 331 Points

Use this template How audits work

1. Brand Identity & Exterior First Impressions 6 items

  1. Is all primary exterior signage (pylon, canopy, entrance) fully illuminated with zero damaged or faded brand logos? Yes / No 10 pts
  2. Are parking lot surfaces, walkways, and landscaping clean, manicured, and free of visible debris? Yes / No 8 pts
  3. Are standard brand flag arrays flown in the correct order, clean, and completely free of fraying? Yes / No 7 pts
  4. Are the main entrance sliding doors or automatic glass panels pristine and free of fingerprints? Yes / No 8 pts
  5. Is the luggage cart bay stocked with polished, functional carts positioned neatly for guest arrivals? Yes / No 7 pts
  6. Exterior Arrival Standard: Rating
    • Pristine Brand Standard 10 pts
    • Minor Landscaping/Sign Wear 5 pts
    • Deficient/Sub-Standard 0 pts

2. Lobby, Front Desk & Loyalty Execution 6 items

  1. Did the front desk agent offer an immediate, brand-mandated verbal greeting to the guest? Yes / No 9 pts
  2. Was the brand loyalty tier explicitly recognized, and were elite arrival amenities or points offered? Yes / No 10 pts
  3. Are front-of-house staff uniforms pressed, tailored, and displaying standard brand name badges? Yes / No 9 pts
  4. Is the central cash drawer secure, with the shift drop logged precisely according to corporate policy? Yes / No 10 pts
  5. Are lobby digital displays, check-in kiosks, and keycard jackets utilizing current brand marketing artwork? Yes / No 8 pts
  6. Front Desk Operations: Rating
    • Elite Hospitality Culture 10 pts
    • Transactional/Lags Observed 5 pts
    • Disengaged/Non-Compliant 0 pts

3. Guestroom OS&E & Cleanliness Compliance 6 items

  1. Do guestroom mattresses, pillows, and linens strictly match the franchise-mandated brand specifications? Yes / No 10 pts
  2. Are 100% of room bath amenities (shampoo, conditioner, soap) the approved brand-vendor line? Yes / No 10 pts
  3. Is all in-room printed collateral (compendium, channel guides, safety cards) current and undamaged? Yes / No 8 pts
  4. Are case goods, upholstery, and carpets free of deep stains, tears, or noticeable cigarette odors? Yes / No 9 pts
  5. Are digital TV interfaces running the corporate-approved software build and welcoming greeting? Yes / No 9 pts
  6. Guestroom Readiness: Rating
    • Brand Perfect 10 pts
    • Mixed Brand Collateral/Wear 5 pts
    • Severe QA Deficiencies 0 pts

4. Proprietary Technology & GSS Performance 6 items

  1. Is the Property Management System (PMS) operating on the mandatory corporate version patch? Yes / No 10 pts
  2. Are digital key/mobile check-in room locks operational and testing successfully across all floors? Yes / No 10 pts
  3. Is the guest Wi-Fi landing page operational, branded correctly, and delivering specified bandwidth speeds? Yes / No 9 pts
  4. Are Guest Satisfaction Survey (GSS) dashboards reviewed weekly by management, with response targets met? Yes / No 9 pts
  5. Is the central night-audit process executed daily with transactional records encrypted and backed up? Yes / No 10 pts
  6. System Integration: Rating
    • Seamless Optimization 10 pts
    • Minor Software/Feedback Lags 5 pts
    • Fragmented/Out of Compliance 0 pts

5. Food & Beverage Brand Alignment 6 items

  1. Does the breakfast buffet or restaurant menu strictly offer the core brand-mandated food items? Yes / No 9 pts
  2. Are all dining room server uniforms, aprons, and grooming styles compliant with brand codes? Yes / No 8 pts
  3. Is dining table Operating Supplies and Equipment (OS&E) free of chipped china or mismatched glassware? Yes / No 8 pts
  4. Are commercial kitchen refrigeration units holding safe temperatures below 41°F with daily logs signed? Yes / No 10 pts
  5. Are branded napkins, coasters, and takeaway containers fully stocked with legacy items purged? Yes / No 8 pts
  6. F&B Program Execution: Rating
    • Concept Compliant 10 pts
    • Presentation/Sourcing Gaps 5 pts
    • Critical Concept Failure 0 pts

6. Property Maintenance & Life Safety 7 items

  1. Are all public corridor fire doors, exit paths, and stairwells entirely free of housekeeping carts or storage? Yes / No 10 pts
  2. Are public elevators clean, running smoothly, and displaying current local operating permits? Yes / No 10 pts
  3. Are public area ice machines and vending zones clean, functional, and free of standing water? Yes / No 8 pts
  4. Are portable fire extinguishers fully charged, unblocked, and showing active monthly inspection tags? Yes / No 10 pts
  5. Is the pool/fitness center perimeter access lock functional, restricting entry to active room keys? Yes / No 10 pts
  6. Facilities & Safety Rigor: Rating
    • Zero Tolerance Standard 10 pts
    • Maintenance Backlog Present 5 pts
    • Severe Liability Hazard 0 pts
  7. Final summary Comments

About this template

This checklist is part of the InspectLoop template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In InspectLoop you can add photos, assign corrective actions, require sign-off and compare results across sites.

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