Checklist template

Fitting room operations for apparel stores

A ready-to-use checklist with 106 items in 6 sections, covering Greeting, Item counts, Service, Go-backs, Cleanliness, Security. Use it as-is in InspectLoop, or adapt it to your own standards in minutes.

  • 6 Sections
  • 106 Items
  • 87 Yes / No checks
  • 6 Scored ratings
  • 117 Points

Use this template How audits work

1. Greeting 16 items

  1. The attendant welcomes each customer before asking how many garments they are bringing in Yes / No 1 pt
  2. Customers carrying a drink or food are asked politely to leave it at the station Yes / No 1 pt
  3. Seating is available outside the rooms for companions and waiting customers Yes / No 1 pt
  4. The attendant acknowledges each customer approaching the fitting rooms within 10 seconds Yes / No 1 pt
  5. The attendant asks for the customer's first name on the way to the room Yes / No 1 pt
  6. The customer's name is written on the door board or name card of the room Yes / No 1 pt
  7. The attendant walks the customer to the room instead of pointing to it Yes / No 1 pt
  8. The attendant opens or unlocks the door for the customer Yes / No 1 pt
  9. The attendant hangs the garments in the room for the customer, tops separated from bottoms Yes / No 1 pt
  10. The attendant tells the customer how to ask for another size (call button or the attendant's name) Yes / No 1 pt
  11. Customers waiting for a room are told how long the wait is expected to be Yes / No 1 pt
  12. Rooms are given in the order customers arrived Yes / No 1 pt
  13. The accessible fitting room is offered to customers with a wheelchair, a walker or a stroller Yes / No 1 pt
  14. Customers waiting for a room at the time of the visit Number
  15. Of 5 customers observed arriving at the fitting rooms, number acknowledged within 10 seconds Number
  16. Welcome given at the fitting room entrance Rating
    • Every customer greeted and shown to a room 5 pts
    • Greeted but left to find a room 3 pts
    • Customers enter without contact 1 pt

2. Item counts 18 items

  1. The item limit per customer is posted at the fitting room entrance Yes / No 1 pt
  2. Item limit per customer (garments) Number
  3. The attendant counts the garments in front of the customer before the customer enters Yes / No 1 pt
  4. A customer with more garments than the limit is offered a swap instead of being turned away Yes / No 1 pt
  5. Accessories, belts and jewelry taken into the room are included in the count Yes / No 1 pt
  6. Packaged items (multipack underwear, hosiery, socks) are kept out of the rooms per company policy Yes / No 1 pt
  7. A numbered tag matching the count is handed to the customer or hung on the door Yes / No 1 pt
  8. The station holds a complete set of number tags, from 1 up to the item limit Yes / No 1 pt
  9. Garments above the limit are held on a rail at the station, marked with the room number Yes / No 1 pt
  10. The count-out is done at the station, before the customer leaves the fitting room area Yes / No 1 pt
  11. The attendant takes back the number tag when the customer comes out Yes / No 1 pt
  12. The garments bought plus the garments handed back equal the number on the tag Yes / No 1 pt
  13. When a count comes up short, the attendant checks the room before the next customer is let in Yes / No 1 pt
  14. A short count is reported to the manager on duty while the customer is still in the store Yes / No 1 pt
  15. The attendant asked could explain what to do when a count comes up short Yes / No 1 pt
  16. Of 5 customers observed entering, number whose garments were counted in Number
  17. Of 5 customers observed leaving, number whose garments were counted out Number
  18. Item counts observed during the visit Rating
    • Counted in and out without keeping customers waiting 5 pts
    • Counted, but customers kept waiting at the station 3 pts
    • Counts skipped or partial 1 pt

3. Service 16 items

  1. The attendant checks back with each customer within 3 minutes of the customer entering the room Yes / No 1 pt
  2. Every room door shows its room number Yes / No 1 pt
  3. Sizes brought to a room during the fitting are added to the count on that room's tag Yes / No 1 pt
  4. The attendant calls a floor employee by radio or headset to fetch sizes instead of leaving the entrance Yes / No 1 pt
  5. A size requested during the visit reached the room within 3 minutes Yes / No 1 pt
  6. When a size is not in the store, the attendant offers to check other stores or to order it online Yes / No 1 pt
  7. A handheld or tablet for stock look-up is available at the fitting room station Yes / No 1 pt
  8. The call button works in every room tested Yes / No 1 pt
  9. The station is stocked with hangers, size markers and spare number tags for the whole shift Yes / No 1 pt
  10. A customer waiting more than 3 minutes for a size is told how long it will take Yes / No 1 pt
  11. Garments the customer is buying are handed back on their hangers or carried to the cash wrap Yes / No 1 pt
  12. Where the store offers alterations, a pinning kit and alteration tickets are kept at the station Yes / No 1 pt
  13. The attendant stays within sight of the entrance while serving customers in the rooms Yes / No 1 pt
  14. Fitting rooms in the store Number
  15. Fitting rooms open to customers at the time of the visit Number
  16. Service given to customers in the rooms Rating
    • Check-backs and size requests handled promptly for every room 5 pts
    • Sizes fetched only after a wait 3 pts
    • No contact after the customer enters 1 pt

4. Go-backs 17 items

  1. A go-back rail stands at the attendant station Yes / No 1 pt
  2. Garments left behind are taken out of the room before the next customer enters Yes / No 1 pt
  3. Garments are turned right side out before they go on the go-back rail Yes / No 1 pt
  4. Garments are buttoned or zipped closed before they go on the go-back rail Yes / No 1 pt
  5. Pants and skirts are put back on clip hangers, clipped at the waistband Yes / No 1 pt
  6. The size marker on the hanger is checked against the garment's size label at the station Yes / No 1 pt
  7. Garments on the go-back rail are grouped by department or floor zone Yes / No 1 pt
  8. The go-back rail is run to the floor before it is more than half full Yes / No 1 pt
  9. Floor employees, not the attendant, run the go-back rail during peak hours Yes / No 1 pt
  10. The go-back rail was empty at opening today Yes / No 1 pt
  11. Garments with makeup stains, broken zippers or missing buttons go to the damage bin, not back to the floor Yes / No 1 pt
  12. Each damaged garment is recorded with its style number before it leaves the station Yes / No 1 pt
  13. Garments missing a price ticket are re-ticketed before they return to the floor Yes / No 1 pt
  14. Empty hangers are collected in a bin at the station, sorted by hanger type Yes / No 1 pt
  15. Garments on the go-back rail at the time of the visit Number
  16. Garments found in unoccupied rooms at the time of the visit Number
  17. Flow of go-backs from the fitting rooms Rating
    • Rail sorted and nearly empty 5 pts
    • Rail full but sorted 3 pts
    • Garments piled up or left in rooms 1 pt

5. Cleanliness 19 items

  1. The floor of each room is free of pins, clips, tags and hangers Yes / No 1 pt
  2. The fitting room floors were vacuumed or swept today Yes / No 1 pt
  3. Mirrors are free of fingerprints and smudges Yes / No 1 pt
  4. No mirror is cracked, chipped or loose on the wall Yes / No 1 pt
  5. Every light in the rooms and the corridor works Yes / No 1 pt
  6. Each room has at least 2 hooks firmly fixed to the wall Yes / No 1 pt
  7. The bench or seat in each room is clean Yes / No 1 pt
  8. The bench or seat in each room does not wobble when pressed Yes / No 1 pt
  9. Each door or curtain closes fully, leaving no gap Yes / No 1 pt
  10. The latch works on every door tested Yes / No 1 pt
  11. Walls and doors are free of graffiti, stickers and scuff marks Yes / No 1 pt
  12. The carpet or flooring has no stains, lifted edges or tears Yes / No 1 pt
  13. The fitting room area has no odor Yes / No 1 pt
  14. The attendant station is free of food, drinks and personal belongings Yes / No 1 pt
  15. The accessible room is not used to store rails, fixtures or cartons Yes / No 1 pt
  16. The corridor between the rooms is clear of rolling racks Yes / No 1 pt
  17. The fitting room cleaning checklist is initialed for each check scheduled so far today Yes / No 1 pt
  18. Rooms out of service at the time of the visit Number
  19. Cleanliness of the fitting rooms Rating
    • Spotless 5 pts
    • Minor items in a few rooms 3 pts
    • Dirty or cluttered 1 pt

6. Security 20 items

  1. Fitting rooms are opened to customers only after the attendant's opening walk-through Yes / No 1 pt
  2. The fitting room area is closed off with a gate, rope or sign whenever the rooms are closed Yes / No 1 pt
  3. A spare set of fitting room keys is held by the manager on duty Yes / No 1 pt
  4. Removed price tickets or security tags found by the attendant are handed to the manager on duty, as the loss prevention procedure states Yes / No 1 pt
  5. Every room door can be unlocked from outside in an emergency Yes / No 1 pt
  6. A room with a broken lock or latch is closed until it is repaired Yes / No 1 pt
  7. The rooms are locked at closing and the keys returned to the manager on duty Yes / No 1 pt
  8. Personal belongings left by customers in a room are logged and taken to the manager's office Yes / No 1 pt
  9. No security tag detacher is kept at the fitting room station Yes / No 1 pt
  10. Fitting room keys are carried by the attendant or the manager, not left in a door or on the station Yes / No 1 pt
  11. Lost property is held for the period set by company policy before it is disposed of Yes / No 1 pt
  12. The attendant asked knows how to clear the fitting rooms when the fire alarm sounds Yes / No 1 pt
  13. Employees' bags and coats are not stored in the fitting rooms Yes / No 1 pt
  14. Customer holds kept at the station are labeled with the customer's name and the time Yes / No 1 pt
  15. Holds past their time are returned to the floor at closing Yes / No 1 pt
  16. The attendant asked knows how to call for help for a customer taken unwell in a room Yes / No 1 pt
  17. Lost property items logged at the fitting rooms in the last 30 days Number
  18. Name of the manager on duty Short text
  19. Overall operation of the fitting rooms Rating
    • Controlled and service-led 5 pts
    • Staffed but inconsistent 3 pts
    • Unattended or uncontrolled 1 pt
  20. Corrective actions required Comments

About this template

This checklist is part of the InspectLoop template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In InspectLoop you can add photos, assign corrective actions, require sign-off and compare results across sites.

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