Checklist template

Dog training class operations in pet stores

A ready-to-use checklist with 110 items in 6 sections, covering Class area, Trainer standards, Enrolment, Safety, Cleanliness, Customer follow-up. Use it as-is in InspectLoop, or adapt it to your own standards in minutes.

  • 6 Sections
  • 110 Items
  • 93 Yes / No checks
  • 6 Scored ratings
  • 123 Points

Use this template How audits work

1. Class area 18 items

  1. The training ring is fully enclosed by panels or walls Yes / No 1 pt
  2. Ring panels are high enough that the dogs enrolled cannot jump them Yes / No 1 pt
  3. The ring gate latches Yes / No 1 pt
  4. The ring floor is non-slip rubber matting lying flat with no curled edges Yes / No 1 pt
  5. No merchandise, pallets or carts are stored in the ring Yes / No 1 pt
  6. The ring is large enough to keep the spacing between dogs set by company policy at full class size Yes / No 1 pt
  7. Chairs are set out for owners Yes / No 1 pt
  8. The class schedule with levels, days, times and prices is posted at the ring Yes / No 1 pt
  9. Training props (mats, cones, platforms) are intact Yes / No 1 pt
  10. Visual barriers are on hand to block the sight line of a reactive dog Yes / No 1 pt
  11. Floor scrubbing, pallet moves and stocking beside the ring are scheduled outside class times Yes / No 1 pt
  12. All lights over the ring are working Yes / No 1 pt
  13. Class brochures are stocked at the trainer's desk or kiosk Yes / No 1 pt
  14. Treat pouches, clickers and long lines are stocked on the fixture beside the ring Yes / No 1 pt
  15. Graduation certificates are in stock Yes / No 1 pt
  16. A sign on the ring asks shoppers not to approach or pet dogs in class Yes / No 1 pt
  17. Maximum number of dogs allowed in this ring Number
  18. Condition of the class area Rating
    • Enclosed, clear and fully equipped 5 pts
    • Usable with items missing or worn 3 pts
    • Not secure or used for storage 1 pt

2. Trainer standards 19 items

  1. The trainer's company accreditation certificate is on file Yes / No 1 pt
  2. No leash jerks, shouting or physical corrections were used in the class observed Yes / No 1 pt
  3. No choke, prong or electronic collars are used in class Yes / No 1 pt
  4. The written lesson plan for this week of the course is in the trainer's hands Yes / No 1 pt
  5. The class observed started at the scheduled time Yes / No 1 pt
  6. The trainer wears the uniform and name badge Yes / No 1 pt
  7. The trainer demonstrates each exercise with a dog before owners try it Yes / No 1 pt
  8. The trainer gives each owner individual feedback during the class Yes / No 1 pt
  9. The trainer hands out or sends the homework for the week Yes / No 1 pt
  10. The trainer refers medical questions to a veterinarian Yes / No 1 pt
  11. Dogs with aggression problems are referred to a behavior specialist rather than placed in a group class Yes / No 1 pt
  12. The number of dogs in the class is at or below the maximum set by company policy Yes / No 1 pt
  13. The ring was set up before the first owner arrived Yes / No 1 pt
  14. The trainer stays in the ring for the whole class Yes / No 1 pt
  15. The trainer changes an exercise for a dog that is struggling instead of repeating it unchanged Yes / No 1 pt
  16. Private lessons are booked and paid through the register, as shown in the lesson log Yes / No 1 pt
  17. Dogs in the class observed Number
  18. Date of the trainer's last evaluation by a manager or area trainer Date
  19. Class delivery observed Rating
    • Clear, on plan and every owner coached 5 pts
    • On plan but little individual coaching 3 pts
    • Unstructured or off plan 1 pt

3. Enrolment 20 items

  1. Vaccination records required by company policy for the dog's age are seen before the first class Yes / No 1 pt
  2. The date the vaccination records were seen is noted on the enrollment record Yes / No 1 pt
  3. Puppies are within the age range set for the puppy class Yes / No 1 pt
  4. The owner signs the liability release before the first class Yes / No 1 pt
  5. The enrollment record holds the owner's contact details and the dog's name, breed, age and veterinarian Yes / No 1 pt
  6. The owner is asked at enrollment whether the dog has bitten or shown aggression Yes / No 1 pt
  7. The class level matches the dog's age and earlier training Yes / No 1 pt
  8. The course is paid at the register before the first class Yes / No 1 pt
  9. The refund and make-up class policy is given to the owner in writing Yes / No 1 pt
  10. Handlers under the age set by company policy attend with an adult Yes / No 1 pt
  11. Owners are told what to bring: flat collar or harness, 6 ft (1.8 m) leash and treats Yes / No 1 pt
  12. Owners are told at enrollment that retractable leashes are not used in class Yes / No 1 pt
  13. Owners are told at enrollment that a female in heat cannot attend Yes / No 1 pt
  14. Start dates are published for courses over at least the next 4 weeks Yes / No 1 pt
  15. Owners are told of a cancelled class within the notice time set by company policy Yes / No 1 pt
  16. Enrollment records are kept in the system or a locked drawer, not left at the ring Yes / No 1 pt
  17. A roster for each class shows attendance marked every week Yes / No 1 pt
  18. Dogs enrolled in current courses Number
  19. Classes scheduled this week Number
  20. Enrollment records Rating
    • Complete for every dog sampled 5 pts
    • Vaccination or release missing for some dogs 3 pts
    • Dogs in class without records 1 pt

4. Safety 19 items

  1. Dogs enter and leave the ring on leash Yes / No 1 pt
  2. Off-leash work happens only with the ring gate closed Yes / No 1 pt
  3. The trainer moves apart dogs that stare at or lunge toward another dog Yes / No 1 pt
  4. A dog that shows aggression in class is removed from the class Yes / No 1 pt
  5. Owners are told at the first session to keep a coughing or vomiting dog at home Yes / No 1 pt
  6. The trainer could describe the steps to take after a dog bite Yes / No 1 pt
  7. Incident report forms are kept at the ring Yes / No 1 pt
  8. A first aid kit for people is within reach of the ring Yes / No 1 pt
  9. A first aid kit for dogs is within reach of the ring Yes / No 1 pt
  10. The trainer checks the fit of each collar or harness at the start of class Yes / No 1 pt
  11. Owners are asked about food allergies before the trainer gives a dog a treat Yes / No 1 pt
  12. Children inside the ring stay beside their adult Yes / No 1 pt
  13. Puppy play is run in short sessions matched by size and temperament Yes / No 1 pt
  14. Shoppers' dogs are kept away from the ring panels during class Yes / No 1 pt
  15. The route from the ring to the nearest exit is clear Yes / No 1 pt
  16. The phone number of the nearest emergency veterinarian is posted at the ring Yes / No 1 pt
  17. No dog is tied to a ring panel Yes / No 1 pt
  18. Incidents recorded in classes in the last 90 days Number
  19. Safety practice in class Rating
    • Dogs on leash and spaced apart throughout 5 pts
    • A dog lunged at or crowded another and the trainer moved it at once 3 pts
    • Dogs loose or lunging with no action by the trainer 1 pt

5. Cleanliness 16 items

  1. The ring floor was mopped with a pet-safe disinfectant before the first class today Yes / No 1 pt
  2. The ring floor is disinfected again before each puppy class Yes / No 1 pt
  3. Urine and feces are cleaned at once with enzymatic cleaner Yes / No 1 pt
  4. The cleanup station at the ring holds bags, paper towels and spray Yes / No 1 pt
  5. Shared props are wiped down between classes Yes / No 1 pt
  6. Water bowls are washed between classes Yes / No 1 pt
  7. Ring mats are free of stains and odor Yes / No 1 pt
  8. Ring panels are free of drool and nose prints Yes / No 1 pt
  9. The trash can at the ring was emptied today Yes / No 1 pt
  10. Treats used by the trainer are kept in a sealed container Yes / No 1 pt
  11. Treats used by the trainer are within their best-by date Yes / No 1 pt
  12. A hand sanitizer dispenser at the ring is full Yes / No 1 pt
  13. The outdoor relief area has waste bags and a bin Yes / No 1 pt
  14. Ring corners and panel bases are free of hair Yes / No 1 pt
  15. The ring cleaning log is initialed for each class day in the last 2 weeks Yes / No 1 pt
  16. Cleanliness of the ring Rating
    • Clean and disinfected before class 5 pts
    • Clean but not disinfected between classes 3 pts
    • Soiled or with odor 1 pt

6. Customer follow-up 18 items

  1. Owners who miss a class are contacted within the time set by company policy Yes / No 1 pt
  2. A make-up session is offered for a missed class Yes / No 1 pt
  3. Each graduate receives a certificate at the final session Yes / No 1 pt
  4. Graduation photos are taken or posted only with the owner's consent Yes / No 1 pt
  5. The next-level course is offered to each owner before the final session Yes / No 1 pt
  6. The satisfaction survey link is given to owners at the end of the course Yes / No 1 pt
  7. Survey results for the last course were reviewed with the trainer Yes / No 1 pt
  8. Complaints about a class are logged with the reply given Yes / No 1 pt
  9. Refunds are recorded with the reason Yes / No 1 pt
  10. The trainer keeps progress notes for each dog Yes / No 1 pt
  11. Inquiries left at the kiosk or by phone are returned within the time set by company policy Yes / No 1 pt
  12. A store employee outside the training team could state the next course start date and price Yes / No 1 pt
  13. Graduates of the last course who enrolled in the next level (%) Number
  14. Owners who completed the last course (%) Number
  15. Inquiries not yet returned Number
  16. Name of the trainer Short text
  17. Overall operation of the training classes Rating
    • Standards met in every section 5 pts
    • Lapses in one or two sections 3 pts
    • Lapses in most sections 1 pt
  18. Corrective actions required Comments

About this template

This checklist is part of the InspectLoop template library. Yes / No checks score 1 point when met; ratings score the points shown for each option. The overall score is the percentage of points earned, with N/A answers excluded. In InspectLoop you can add photos, assign corrective actions, require sign-off and compare results across sites.

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